Prompt, professional, quality cleaning service I have taken a plunge - I decided to hire a cleaning service. I started working again and have 5 kids - I think I should be able to handle keeping my house clean right??? No..... the most I can do is clean up the clutter every day. Things like mopping the floor and dusting fell by the wayside. When you make a decision to hire a cleaning service, it's very personal! I didn't realize this until I started researching companies. I decided to go with Silver Touch Housecleaning because when Lori came over to assess my house she was very thorough and detailed about what she would do and what I could expect from her services. I felt at ease - she knew what she was talking about and also made suggestions on what I could do before hand to get the most out of her (like clearing clutter off shelves). Her pricing is fair and if you sign up for monthly or bi-weekly services the rates go down a little. I was impressed by the service I received. They showed up on time and ready to work. They were quick but efficient, making sure I approved their work before they left. I was specifically impressed with the work in the bathrooms. Stains in my bathtub and sink that I have been scrubbing at for years are gone. I don't know what magic they used but I was pretty happy. They've taken one burden off my plate, and I can rest easy knowing that my house is taken care of and I can focus on other things - like spending time with my kiddos instead of worrying about dusting the fan or scrubbing the shower. I also liked their little details - they left a cute sticker on the toilet paper role and made sure to fold all the towels that were out in the bathrooms. read more

It had been such a long time since I had a housekeeper as I wanted my kids to learn how to clean ... well, now they are in high school, they do keep it clean but they are so busy with school work and activities, it was not as clean as I would like. One day, I received a little card on my door about Silver Touch. The website was very informative and it was just so easy to fill out the information for an estimate. I received a call from Lori right away and the next day she gave me an estimate and a few days later she was at my home cleaning! She really concentrates on the areas and items that I don't like to clean; such as, floors, thorough dusting, toilets, etc. And on top of it all, she is really fast! Years ago, my housekeeper would take nine hours; Lori is finished in three! I very much appreciate the work that is done by Silver Touch. Thank you, Lori!!! read more

I am not one to leave reviews let alone a bad one but I am absolutely appalled at how this business runs. This business is far from professional and I DO NOT recommend them to anybody looking for a house cleaning service. They are extremely rude and disrespectful. This was our experience. I am a full time worker and so is my son and my daughter is at the end of her pregnancy. We were looking for someone to come help clean our house and we found this company. Lori the owner responded to our inquiry and came and did the walk through and provided us with the estimate. After speaking with her we understood it was not a deep cleaning but we decided to have them do windows and ceiling fans, for a total of 265.00. That's for the regular cleaning and the windows and fans added on. She and her husband came and cleaned and at the end of the cleaning she expressed to my daughter that this was the dirtiest house she has ever seen in all her years of cleaning service and they tried their best. Mind you she did a walk through before even scheduling coming to clean. Once I got home I was very unsatisfied with the job they did and texted her politely telling her what I was unsatisfied with and asked if they could come back and re clean what I was unsatisfied with which their website clearly states they would do. She rudely replied back and said she would not step foot into my house again. She continued to rant about her perceived uncleanliness of our house and said she didn't noticed how bad the dust was when she did her walk through, for point of reference most of the dust was from minor construction work that we had done which was the main reason for hiring her to come clean. My ex-husband contacted her by text and asked her if she would come back and clean or at least offer a partial refund, she again refused and was rude once again and said this was not a normal circumstance therefore denying coming back and denying the refund. As a cleaning professional she should have realized what the job would entail, and communicated to one of us that the job was to much for her. Our house is far from being the "dirtiest house" as she claims it to be. Yes our house was dusty and maybe a little more than average and it just needed some extra attention which is why we hired a cleaning service. We asked for a professional cleaning service and that is not what we received. I will never hire this person again and I Do not recommend this business. read more