I had the Herndon Bros come out to my house and I wanted 3 crepe myrtle trees cut down and stumps…read moreremoved. After the trees were removed several weeks later I noticed that the trees were still growing and he assured me they wouldn't continue to grow and if they did he would come back out to regrind the stump. They came back out to grind the area that was still growing. I would recommended this company because they stand behind what they say.

I was a customer with Herndon Brothers Lawn care for several years and recently I contacted them…read moreabout the schedule of what recently happened in mowing my yard. A few weeks ago on a Friday, my lawn was cut and then a week later, they were back to cut the yard again. I was on a bi weekly schedule and they came out just a week later when the yard was cut and did not need cutting again so soon. I contacted Erika at Herndon Brothers Lawncare about my concerns and she said she would speak with Conley about the unscheduled and unauthorized service. I did not hear back from her and saw that my credit card did get charged for the cut which was not needed and not scheduled. Herndon Brothers Lawncare has my credit card on file to bill when services are done, but not a random unscheduled cut and services unless authorized.I contacted Erika again at Herndon Brothers Lawncare and as I was explaining my problem I was interrupted because she had something to say before I was finished. I do not like to be rudely interrupted and did not appreciate the lack of respect. However, I addressed the problem and then was told that I would get a credit for the unscheduled mowing.The service from the people doing the mowing and edging was very good. My concern has to do with the conversation with Erika and their comment about my business as a customer. I understand that now Herndon Brothers Lawncare is taking on weekly mowing services, not bi weekly, but is allowing customers that were on bi weekly to retain those services. I was told by Erika that this was a confusion for the people scheduling the services because of getting behind or weather delays, etc, but that weekly was the direction they are taking now. When I saw the charge on my credit card, that is when I called back. I also said that Conley could call me if there were questions Then I said, just explain this to Conley and I won't have to go over all this a second time. Shortly after the phone call, I received a text from Erika saying that said Conley was made aware of the situation and that this situation and the mowing schedules has caused too much frustration. I'm sorry if I frustrated anyone if I was simply trying to get things done as agreed. So after several years of using Herndon Brothers Lawncare services, Conley said that it was best that I use someone else to cut and care for my yard which I have already done. I do surveys for all the companies that I work with, plumbing, electrical, painting, roofing, yard spraying, etc, and this is the first instance when the work was good, but the people dealing with the operation of the company were unprofessional, in my opinion, based on the responses from Erika and the difficulty to schedule bi weekly services and also from the lack of consideration and understanding from the owner, Conley, who I never spoke with but said that it was best that I find another lawn service company because this situation caused too much frustration. How people interpret others is their opinions, but constructive criticism should be acceptable by any company to retain business, not refuse business. Bookkeeping and scheduling were my primary concerns and because they are now changing their business model to weekly services for new customer, I guess I was frustrating to them because I just wanted fair and acceptable services based upon the contact agreement. Congratulations Erika and Conley for not providing a pleasant experience as I had hoped, but as I said, when I'm trying to explain my concerns, I do not like to be interrupted. I have located another lawn service company licensed and bonded and insured already and I will simply say that for an owner, Conley, to not contact me, the customer, to get information directly instead of second hand is unusual as my contacts with many many companies have been very pleasant and rewarding for these companies. I guess the 100% guarantee applies to customers tjhat are not frustrating to work with.

Quick response, quality work, fair price, and great communication. I will definitely call them for…read morefuture needs. Highly recommend!

The crew did a great job!! They did the work on time and were as good of a bid as we were able to…read morefind.

Very professional crew. Executed the job in a timely manner and cleaned everything up really nice…read more Pricing seemed very fair for the work being done. Would highly recommend. Thanks!

I was contacted by GETCHIPDROP.COM about receiving a free load of wood chips, dropped off at my…read morehome. I have 4 acres in East Shelby county and I use a lot of mulch. T & J delivered a huge truck load, free of charge of wood chips. The two men who delivered it were courteous, professional. I am thankful to both GETCHIPDROP.COM and T&J for the wood chips. The next time I need tree work T&J is getting a call! (And I have a lot of trees, over 35!)

We had a terrible tree issue that we thought might affect our home during this last ice and snow…read morestorm. We have known we need to address this problem for too long honestly. My neighbor recommended we call Johnson and Sons tree service because they had a tree emergency situation last year and they said called Johnson and Sons. They said Joe the owner himself came out during the storm in the cold and did an incredible job taking huge risks to help them before it got worse. They were pleased with the professionalism, price, and results so we called.. I don't normally write reviews but this time I just had to thank Joe and his great crew publically for solving our dangerous tree problem, giving us an education so we know how to be safe in the future, and just all around great experience. We are so relieved to finally get this done and if anyone reading these has any tree problems call Joe at Johnson and Sons tree service we highly recommend him. THANKS JOE. N Willingham {Relieved in Memphis}

From the owner: Johnson & Sons is a family owned company with over 20 years of experience. We are dedicated to…read moremaking sure every customer is happy before we leave the job. No job is to big. We also offer dangerous tree removals. Give us a call for all your tree service needs.

Everything went very well. We had a dead tree removed. I recommend them. And, the city picked up…read morethe tree in 2 days.

Compliments on the initial estimate and creativity shown by the company…read more Unfortunately the follow up or any communication did NOT OCCUR until two weeks later. By this time I had already hired another company. Slow on the follow up.

Jeff's Tree Service did a fantastic job cutting and removing a dead tree in my backyard. His fees…read moreare very reasonable and the clean-up is so thorough it looks as if he was never here. He used state of the art equipment and is extremely polite and professional. James Austin

This is a team that knows what they're doing and have the equipment to do the job safely and…read morequickly. They are my next call should I need any Tree Service.