On June 1, 2014 we signed contracts for a remodel of our master bath/closet suite, two guest baths,…read moreand laundry room as well as the removal of our wood deck and construction of a screened porch on the rear of our home. The price was higher than we expected but he could start relatively soon and be completed within a few months which were key decision criteria for us. We read many positive customer reviews, and similarly, our first impression after meeting Frazee was also very good. Unfortunately, our experience was not as we expected and was legally settled. We took photos along the way to share concerns we had with quality. Some of the items were corrected by Frazee after feedback was provided, other items were not. Additionally, our hardwood floors were damaged by chemicals on a worker's shoes. Photos can be found at: https://www.icloud.com/sharedalbum/#B0BGfnH8tJR3FWb In mid-October 2014, Frazee asked for a payment and a few days later he walked off the job, having completed the majority of the interior projects but only the footers and foundation for the screened porch. The new contractor we hired to complete the porch required Frazee's work to be inspected before beginning their work. Frazee's work failed inspection by both the Town of Brownsburg Building Commissioner and by an independent structural engineer requiring it to be torn out and rebuilt. Thankfully, our new contractor was simply outstanding and the project was completed without a single piece of feedback or any concerns from us!

We used Frazee Building to install new cabinets in our kitchen. I was impressed with the attention…read moreto detail and final cost. While he was there I inquired about adding a Florida Sun Room to the back of the house and he gave me the estimates. We agreed and he installed and more than met our expectations. How he managed to match our brick is beyond me but unless you know where to look you would not know that the room was an extension to the current house. I will surely use him for any future additions or updates to the house.

This company was fantastic to deal with. They actually answer the phone and get back to you timely…read more You can email photos to them to help the quoting process, which was so helpful. I will be calling them for all my chimney needs. Excellent service, great techs, great pricing and cared about our situation!

Expensive for a simple fireplace cleaning. Technician was competent but not very responsive to my…read morequestions. They probably spent 15 minutes cleaning my fireplace. Overall the experience was just ok. I'll probably look elsewhere for my future fireplace maintenance needs.

We had a porch fire April 2021 and did not have homeowners insurance (we had forced place insurance…read morethrough our mortgage company). The fire affected the main bedroom, the roof, and caused extensive smoke and water damage. The insurance inspector gave an estimate of around 35k (structural only-- we had to just throw away our bed, tv, everything), while the hired public adjustor hired by the contractor and the mortgage company field adjustor estimated more than 80k of damage. After nearly a year of negotiating, the mortgage company put the 35k check in escrow and in March 2022 gave us 2 weeks to hire a contractor who would do the work or they'd apply the check to our mortgage and we'd continue living in a half- burned house. The one we'd been working with all year claimed it would be a liability to do the work for less than 80k so they essentially dumped us with 2 weeks to find someone else. Enter Luke. We already knew he was awesome due to work he'd done at my in-laws house, so we called him a bit desperate. He was incredibly kind and conscientious, and told me that he wouldn't leave us living in a half-burned house. We went through the insurance estimate line by line and he agreed to do the work, although I'm sure it was at a loss to him. The porch is bigger and better than ever, the carpeting was replaced with gorgeous vinyl plank flooring, they even helped with items not covered by the estimate. I feel truly blessed that Luke gave his time and effort to restore our home-- it looks better than before! He was very involved in the work, and double checked everything (paint colors, ceiling fans, stain colors, etc) to make sure we were happy. Luke truly went above and beyond, and we will be eternally grateful for his incredible work. If you're looking to have any type of home repair, I HIGHLY recommend him. I worked for 'the list' for nearly a decade and can confirm that workers like Luke are few and far between. In fact, I'm not sure he has a peer. His work is superlative, but his personality make him a cut above the rest. Thank you!!!

Dishonest and Unresponsive. Luke Ballard was hired by the previous home owner to do repairs prior…read moreto our closing. I have a receipt stating that rotted boards beneath the windows were replaced. Our inspector verified that they were not. After weeks of trying to reach him, he wanted to charge me to do the work that the receipt states were already completed. Now he again wont respond to phone calls. If your realtor recommends him, don't use and rethink your realtor!

We chose Indy Decorative Concrete because of their reputation and referrals and were initially very…read morehappy with the appearance of our patio. We truly loved it. It was beautiful the first year, with only a few scattered popouts. Unfortunately, our experience over the past three years has been disappointing. Within the 3 year warranty period, our patio began developing widespread popouts. We reported the issue during the warranty window, repairs were completed, and an additional $800 was paid to IDC during that process. Despite the repair, which we appreciated, the condition continued and worsened over the past year. Most recently, June 4th, while simply rinsing the patio with a garden hose, additional pieces of concrete broke loose from the surface, further increasing our concern about the patio's condition and long-term durability. After the warranty period ended, we requested another meeting to discuss the continued deterioration. During that visit, much of the discussion focused on the normality of this condition, with comparisons to our 20+ year-old driveway and repeated suggestions that salt or another product may have contributed to the damage. We explained that we do not use salt on the patio and that the only treatment applied to the surface was power washing and sealing completed by IDC. During this same meeting, we were also told the warranty may have been affected because we had only paid to have the patio professionally power washed and sealed by IDC one time during the three-year period, despite yearly sealing being an additional service at our expense. This was surprising to us, especially since the deterioration had already begun and was reported during the warranty period. When we asked whether customers should reasonably expect a properly installed patio less than four years old to deteriorate in this way, we did not receive an answer. We were offered an additional repair option at our expense, but were also told there was no prior experience showing whether the proposed solution would stop the issue long term. Because we wanted to better understand what we were seeing, we sought opinions from other concrete professionals. Based on those conversations, we have been told the condition appears likely to be ongoing and that repairs may require repeated maintenance and expense over time rather than a permanent solution. We were advised that patching and refinishing may improve appearance temporarily but would most likely not permanently stop future popouts. Complete tear out and repouring was recommended since repairs would be costly and temporary. We understand concrete can naturally have imperfections, and we never expected perfection. However, our contract references minor popouts, while what we are experiencing is widespread deterioration that began during the warranty period and continued after repair. Based on the condition of our patio, which is not yet four years old, along with the professional opinions we received, we do not believe this reflects normal concrete imperfections or the quality of work IDC promotes and are concerned something may have gone wrong with the original installation or materials. We are sharing this experience so future customers can ask detailed questions before signing. What level of deterioration is considered "normal" in the first few years? What does "minor popouts" mean? What happens if a repair completed during the warranty period does not resolve the issue? And what long-term solutions are offered if problems continue? We genuinely hoped and paid for a better quality product and wish this situation had been handled differently. We are left with a patio that is not quite four years old and continues to deteriorate.

From planning to finished product, this was an absolute fantastic experience! I appreciated the…read moreassistance (and their patience with my indecision) in picking the best colors, textures, and design to match my house, the punctuality and professionalism of the crews, the overall communication throughout the project, and of course, my fabulous new patio! It looks amazing. Thank you Indy Decorative Concrete!