This is the worst doctors office I have EVER dealt with. You can never reach anyone. You have to…read morecall and leave a message and hope that someone calls you back. Two months trying to get in touch with someone voice mails, emails, going to the office and still no response. Lost paperwork cannot receive a fax. The WORST!!! The woman behind the counter was rude and acted like I was bothering her. Very obnoxious! I would never recommend anyone to deal with this office

When I needed help the most in a crisis, they abandoned me. I told them I was suicidal and my…read moreplan. Dr. Byrd and Scotty Lusk sent me home. Then they wondered why 3 days later I attempted suicide. After that, they discharged me from the practice and had law enforcement serve me with a trespass warning. Was that really necessary? I should have sued them for malpractice. In 10 years there, I had never told them I was so suicidal that I had a plan. I wasn't thinking straight enough to make good decisions, so I didnt want to go to the hospital. They should have Baker Acted me....not send me home. They never even called to check on me. I guess they are used to getting away with this sort of thing. One day they are going to get sued and the patients family will put them out of business. What ever happened to the portion of The Original Hippocratic Oath that says, "...I will do no harm or injustice to them"? Dr. Byrd and his entire practice should be shut down, in my opinion. I pray to God that no other patient has to suffer thru something like this.

From the owner: Seeking to provide the Ocala, Florida area with a complete range of counseling services. Our board…read morecertified professionals are among the best in the industry and are trained to provide you with the solutions you need as well as the quality you deserve. We are continually striving to offer the best to our patients, something you will quickly realize when you choose us. We have achieved success through the use of clarity and the understanding of our patients' needs. We know that you will find what you are looking for with us because we stand behind our work and know that we will deliver the satisfaction that you need. Scotty D. Lusk is a Licensed Mental Health Counselor who has been in practice since 1995. I have over 32 years of experience

After having 2 different psychiatrists that didn't help me at all and refused to give me medication…read more, I submitted not a very nice review , Johnathan called and I almost didn't calk back when he left me a message , well if you ever have a problem with them this is your go to guy . He got me another Telehealth call with a young lady by the name of Yvonne and I love her . She got me the medicine I needed and I am so much more of a pleasant person now . Thank you Johnathan and Yvonne!

A year ago I was abducted, held against my will, physically abused, tied up, and psychologically…read moretraumatized for four days. I spent the next four months with my body stuck in fight/flight/freeze mode, bedridden, bawling my eyes out, having flashbacks. My insurance refused to cover intensive inpatient trauma therapy. I've survived a year out of sheer luck. Now there are all the investigations going on and I'm having to relive it repeatedly to answer questions. I'm hanging on by a thread, due to visits to crisis centers, and calls with the suicide hotline. I finally got scheduled for EMDR for PTSD. I'm a chronic pain patient, on disability because of it. I have a 15 year history of pain management with medication, 20 years of sleep disturbance and the only thing that works (everything has been tried, only one medication works for me, and it's brand name) and because of the trauma I am now on a PRN anxiety medication. I went to Harmony United for medication management because my previous practitioner moved. Right after telling me that I shouldn't make medication changes right before starting EMDR, the nurse took my sleep and anxiety medication away!! Apparently I'm supposed to meditate my way through this!!! So after 15-20 years of safe use of my medications I'm told they are too risky together so I can't have them! What do you think I'm at a bigger risk for, a medication interaction from taking meds I've been on with no issue for many years, or having a nervous breakdown without sleep, and dealing with trauma and EMDR without PRN anxiety medication? And when this happens, and I end up unaliving myself because of it, they will blame me and say I was suicidal and it was my fault. I got news for you, I'm not suicidal, YOU ARE HOMICIDAL AND CRUEL! What they are doing is tantamount to telling a cancer patient that if they meditate and make friends with their cancer they will be cured! How can mental healthcare professionals stigmatize the treatment of mental health? Because they are being INCENTIVIZED to stop medications? ARE YOU INTENTIONALLY CAUSING MENTAL HEALTH PATIENTS TO SUFFER AND DIE, JUST FOR PROFIT? And, they are illegally trying to charge patients a $100 non-refundable materials fee for neurocognitive testing. They have contracted their rate for this testing with insurance companies and they are telling patients that in ADDITION to the insurance coverage they want this $100 to cover the cost of materials. That's like having NO deductible and NO co-pays for lab work and when you get there they tell you that you must pay $20 out of pocket for the needle, cotton ball, and test tube! Hey just because you don't like the amount you contracted for with someone's insurance (in my case MEDICARE) doesn't mean you can hold healthcare hostage until the patient pays a ransom for it! I guess they think this is a creative way to weasel around the laws against balance billing or surprise billing. I've reported them to Medicare for this extortion. Bottom line, this clinic really cares about PROFIT, not PATIENTS, to the point that they are willing to let you suffer, even die!

When I needed help the most in a crisis, they abandoned me. I told them I was suicidal and my…read moreplan. Dr. Byrd and Scotty Lusk sent me home. Then they wondered why 3 days later I attempted suicide. After that, they discharged me from the practice and had law enforcement serve me with a trespass warning. Was that really necessary? I should have sued them for malpractice. In 10 years there, I had never told them I was so suicidal that I had a plan. I wasn't thinking straight enough to make good decisions, so I didnt want to go to the hospital. They should have Baker Acted me....not send me home. They never even called to check on me. I guess they are used to getting away with this sort of thing. One day they are going to get sued and the patients family will put them out of business. What ever happened to the portion of The Original Hippocratic Oath that says, "...I will do no harm or injustice to them"? Dr. Byrd and his entire practice should be shut down, in my opinion. I pray to God that no other patient has to suffer thru something like this.

From the owner: We provide the Ocala, Florida area with a complete range of psychiatric services. Our board…read morecertified professionals are among the best in the industry and are trained to provide you with the solutions you need as well as the quality you deserve. We are continually striving to offer the best to our patients, something you will quickly realize when you choose us. We have achieved success through the use of clarity and the understanding of our patients' needs. We know that you will find what you are looking for with us because we stand behind our work and know that we will deliver the satisfaction that you need.

This place needs shut down immediately. The staff at the front desk actually made very smart and…read morerude comments to me. I was treated worse then a dog. The food was rotten. It was a hell hole. ​

This review is current as of 2022. It was my second time after some years and this place have…read moreundergone several changes as well as its name to SMA. For obvious reasons, you wouldn't expect places like this to receive a 5 star review as if it were the Hyatt but it's important to relate this because my latest experience was a very positive one. Although the only other time I voluntarily went there, my experience was so bad that I vowed not to go back. However, when I recognized I needed a little help to mentally reset, so-to-speak, I went against my prior feelings for that place and went back. The good thing is that by doing that, I inadvertently gave both myself and the facility a chance for me to compare the two experiences. What I knew for sure is that there was a place out in Leesburg FL, that I certainly did not want to go to if I could help from it. Going back to the centers (now SMA) turned out for the best. Every one of the staff members were very cordial. Perhaps a slight impatient demeanor by one of the intake persons but nothing really noteworthy. Timing always has factor with all of this. There was more freedom; less constraint. You were not unnecessarily micromanaged as to not being able to have a blanket around you if you were cold, or only at very specific times being allowed to take a shower, or put on a very short specific window when to use the phone or fifteen minutes to go outside to the courtyard, or not be aloud to go lay back down in your room if you wanted to (like some other places did- (Leesburg)). So I didn't have to worry about this place being all 'extra' for no reason! Kudos. The food was both good, healthier, and on time. Several staff seemed to always be on-hand. The place was constantly being cleaned, mopped, and wiped down. The doctor I spoke with; via remote-tele; was very nice, patient and understanding. The social worker was caring. I was told that the new company (SMA) was making concerted efforts to actively change things for the better. It is noticeable. It wasn't just myself that thought this place was decent now; patients had talked among themselves how much better this place was as well in comparison to other places they've been. I suppose places like mental behavioral wards perhaps may not want people to be too comfortable so they're discouraged from wanting to comeback, I don't know. Staring at four walls and being just bored without any of your electronics or phones or video games seem to aid the craziness anywhere. Another patient made a suggestion that it would be a good idea to have therapy animals come through there and I think that her idea was spot on. So, aside from the usual anxious waiting periods being longer than you'd like for whatever persons you may need to see; it's really just indicative of any doctors appointment or how most places are anywhere anyway. So, for now this is as close to as good as it gets. Green light to bring your loved ones here if necessary, thus far.