We went to Christoff and sons based on reviews and and we were sadly disappointed. We had picked…read moreout carpet for our master bedroom based on the sample shown which we liked and because it was stated that it was in stock. The carpet was installed properly and the installer was very good. Unfortunately the carpet did not match the sample we had gotten from the store. It was not as plush as the sample and we felt that the issue needed to be addressed at the store. For what we paid, we did not feel it it was a good value. We returned to the store to express our concerns and showed the salesperson the difference between the sample and the carpet that was installed. She agreed and said she would let us know what they might do to compensate us for the lesser quality. We have not heard anything from the salesperson or Christoff and Sons. Apparently they are not at all concerned with customer satisfaction. We explained that we will be remodeling the the kitchen and replacing additional carpet but we certainly will not be using Christoff and Sons as they don't seem to care.

Had two bedroom wood floors done over a year ago and everything went perfect. Recently had carpet…read moreinstalled in living area and after it was installed, we noticed some serious defect issues. Tom came out, took one look at it and said they would replace the carpeting. Due to their long history with suppliers, he was sure there would be no issue with the manufacturer and in short order replacement carpet was installed. We thought there would be months of back and forth with the manufacturer but no...Christoff came through for us with zero hassle. Such a pleasure to deal with the owner and his staff of professionals.

Love this store, its materials, and the owner :) Just purchased a new laminate by Mannington. The…read morefloor is Beautiful. Rob did an excellent job in helping us pick out the flooring and his expertise and advice were incredibly helpful. The flooring came quickly and the installer was Amazing! I love this new floor! We replaced it in our living room, dining room, and hallway I would Definitely recommend Rob and team for all your flooring needs!!

Very good people there all very helpful and generous. I was just looking at some vinyl plank and…read morethey hooked me up with a great deal better than anyone around. If you want good flooring at the best price this is the place to go.

All of the staff were a pleasure to work with. The designers, the flooring crew and Dan the owner…read moretook the time to come measure and give his professional input for the job. They worked with our hectic schedule so we were not inconvenienced during installation, and we couldn't be happier with the flooring job they did. We are now using them again for another project. Highly recommended and will continue to do business with them.

This business I very over priced and there sales lady was very evasive and not forthcoming with…read morepricing. I felt like I was buying a car with the run around on pricing I received! She was dismissive and did not pay attention to details well! If you are looking for a fair price or even up front pricing DO NOT SHOP HERE!!

We visited the store looking for counter tops in kitchen. Someone was in the office, we rummaged…read morethrough samples. That person never came into the room and asked us ANYTHING or said ANYTHING at all - after 15 minutes we left. Flash forward a week - we visit MSI granite in Wixom, MI and they sell to contractors not homeowner. So picked our granite, then I called Yoxheimer and left a voice mail asking to call me back so we could discuss steps to make this happen and secure the granite slabs we selected. Its been 2 weeks and no cared enough to call us back. Waste of time even trying to keep things local to us. We are using company from Wixom now due to this inability to communicate at any level

The BEST customer service I have ever had with a company! My lower level with three different types…read moreof floors was demolished and replaced with engineered wood. It was a huge job. From start to finish Bob and his team advised me in a timely manner. The crew that did the work were extremely respectful of my home, and their craftsmanship was very impressive. If I could give 10 stars to Floorama in Rochester I would. Don't hesitate one second to call them for your floor.

Sasha installed our carpet in our basement today. Fantastic customer service, excellent…read morecraftsmanship. Looks fantastic! Will definitely use them again and recommend them for others!