Spa Cascada provided an amazing experience that was carefully tailored to my needs. From the moment…read moreyou walk in you are greeted and made to feel comfortable and relaxed in a beautiful space. The staff is professional and well educated regarding the services and the products they offer. This place is a gem in downtown Saratoga. Definitely one to put on your places to visit.

I found Spa Cascada via a Google search and booked the Cascada package (massage plus hydro facial)…read morefor my daughter and I. Samantha gave an excellent massage - she focused on where it was needed and I felt the back tension just melt away. Maria's hydro facial has my face looking 10 years younger! The atmosphere and furnishings really allow one to relax completely. It was the perfect end to our mother-daughter weekend.

I had a massage and facial this past weekend. The shea drizzle massage with Laurel was the best…read moreI've had. She listened to my concerns and addressed each one. She worked out an issue I've been having with my back for months. It was only an hour but felt like more. I will DEFINITELY book with her again. I booked a Nourishing & Re-balancing facial. After looking over my skin, the tech she said recommended a vitamin C facial. At no time did she say...oh by the way this will add $33 to the cost. And added a $21 eye/forehead mask without telling me. So great experience until I went to check out. The additional $54 was a surprise.

My husband and I were treated at Complexions Spa for four treatments over two different days. The…read moreenvironment was very serene and relaxing, and the treatment providers were very good and very professional. Unfortunately, the reservationist, front desk staff, and spa attendants made many mistakes, lacking a significant level of professionalism you would expect at a spa of this caliber. These problems included making a mistake on the second day with one of my reservations where I was sent a male instead of female massage therapist for a 1.5 hour massage. When I brought it to their attention, the massage therapist (not the front desk administrative person) offered a half hour massage with a woman instead of 1.5 hour to "fix" the mistake. I told them I wanted to speak with the front desk person and strongly objected to the supposed solution; they came up with an hour massage with a free add-on (hot stone massage). I had to work hard for this - they made things much more stressful than it should have been. They also told us wrong information about their tipping policies for certain massage therapists and made it really difficult to tip people, did not tell massage therapists to wear masks for both of us (which we had requested ahead of time and they had done the first day), had a cold spa attendant greet us who was suppose to make us feel welcome but lacked warmth and social graces, another spa attendant touched me repeatedly (which you do not do with out consent), etc. When the owner, Denise DuBois, called to talk about the numerous problems I had outlined in an email, she was highly defensive. I felt SO tense and uncomfortable with how she behaved towards me that even though she apologized for our experience at the spa and ultimately offered two free massages (for myself and my husband), I/we could never imagine going back there; we did not accept the offer. We do NOT ever want to go back there again. There was a significant lack of warmth and empathy for the level of problems and mistakes from staff and the stressful impact of this in real time and when discussed later - it was quite shocking. We have been to spas and all types of treatment providers in the U.S. and in Europe and have never been treated so unprofessionally by the administrative end of a business. It clearly comes from the top down and is very problematic. Added note: I have a friend who warned me against this place, because she had been there a half dozen times, and they made a mistake every single time with her reservation. When I told this to Denise Dubois, she wanted to know the name of my friend (talk about this request being inappropriate), and she found it hard to believe what I was saying (again, inappropriate). I was really taken aback; a professional does not do this. My friend recommended another spa in Saratoga Springs that she loves. I am going to try them.

Had a massage with Sarah, who was wonderful. Very relaxing and calm atmosphere. Loved the…read morelemongrass and bergamot addition to the massage oil. Will be back for my next adventure up here.

Such a beautiful location, I stopped in here for a facial and can't wait to go back! The staff were…read moreextremely helpful and kind, and the atmosphere is so relaxing and welcoming.

Located in the heart of Saratoga Springs, New York, the Roosevelt Baths have been a sanctuary for…read morehealing and rejuvenation for years. The Experience: As soon as I checked in, I was asked to choose an aromatherapy option for my bath. After changing, I waited in a calm relaxation room with tea and snacks until my name was called. The atmosphere was peaceful, setting the tone for the experience. The bath itself was deeply relaxing. One thing that surprised me was how deep the tub was--I wasn't expecting that. I remember wondering if the minerals would make the bath feel different, like maybe there would be some tingling, but it felt like a regular bath. The ambiance of the bathhouse was serene, with soothing music and dim lighting that really enhanced the relaxation. I've even shared my experience on YouTube, you can check out my full experience and get a feel for the vibes here: https://youtu.be/rZRi-EZA5zw It was interesting to learn that, back in the day, a bath here cost just $1.25, whereas now it's around $64. It's a bit expensive for a bath, so I'd say it's great for a one-time experience. However, I think the staff could do a better job of educating customers about the benefits of the mineral water--what it does and why it works--so we can actually understand the impact it has. It would be even better if they shared testimonials from long-term clients about how it's improved their lives. Pro Tips: 1. Enter the park through the Avenue of the Pines to avoid the $10 parking fee. 2. Check out the nearby creek--it's a gorgeous spot! Last time I visited, I set up a surprise picnic for our anniversary there. You can ask the staff at the front desk about it. For me, it's exciting to know the history behind Roosevelt Baths and to experience something that people in the past believed would heal their bodies and that once provided a natural luxury experience to everyday New Yorkers.

The single star is only for the mani/pedi I got. First, I called and asked if they had gel polish…read moreand they said yes. Once in the salon, I picked out my color and waited. I was the only client, but the for some reason the tech sat 10 feet away from me and made me wait for ~10m before she came over to start my service. While waiting, I could take in the overall grunginess of the salon. I did not expect this at the Roosevelt, which is old but has charm and is usually clean. The floor linoleum was old and in need of replacement, or at least a deep cleaning. The pedicure was slipshod. My feet soaked in the lukewarm whirlpool for about 10m, then she took my feet out for the "massage", This consisted if her rubbing some lotion only on the front of my lower legs. Very disappointing. The manicure was borng as she made no attempt to make any sort of pleasant chit-chat, even when I did. I found out halfway through that they did not use gel polish, and both my mani and pedi had peeled off in a week. The whole thing cost me $120. It would have cost me $80 - with gel and much better service - in my hometown of Cambridge, MA. It's a good thing I downgraded from the deluxe mani/pedi, which would've set me back $145.

I had a wonderful experience with Lauran! She is a very talented hair stylist, who left my hair…read morelooking healthy and beautiful. I have long hair and am always worried about a new stylist cutting too much off - Lauran did a wonderful job of leaving my length while adding in face framing layers. She also provided very helpful suggestions! Additionally, the studio was very warm and welcoming. Prices were fantastic - $32 for a top notch haircut! I will definitely be back.

My first experience at Kristin's was thanks to a groupon purchased by my wonderful fiance (then,…read moreboyfriend) for a massage, facial, and manicure. The time came where the groupon had nearly expired -- given that I am a terrible procrastinator -- and Kristin worked VERY hard with me to find a time where I could come in. All of the services that I received were exceptional, and although I haven't had my hair done by Kristin yet, she is a kind and welcoming individual who always seems glad to see me. Since that first time, I have been in every couple of months for one person in particular: Amy, the aesthetician of my dreams. Amy is my guru, my hero, my Yoda. When I first came in, I had (with all of the best of intentions) completely destroyed my skin. I had been using various products I knew very little about in an attempt to treat my acne which had actually happened as a result of the astringent products I was using making my face extremely sensitive! To hide this from others I was piling foundation and concealer onto my face, which prevented any kind of healing. Amy knew instantly what was wrong and had all sorts of recommendations to make. Every day my skin looks better, and each time I go to Kristin's her smile shows me how drastic the change has been. In fact, with the exception of a tinted SPF I have been using, I have almost completely ceased to use make-up. I don't need it! My skin is incredible! Although everyone at Kristin's will make your day and make you feel fabulous, I cannot recommend Amy's services highly enough. My sister (also an aesthetician) had been telling me for months to find a professional and get real advice about my skin, and her advice led me to this person who made a HUGE difference in my self-image and confidence. Go to Kristin's! As soon and as often as possible!!! You will not regret this decision!

The owner is very good at what she does. But demands a 30% tip. Was very upset that I only gave her…read more$20 on a $70 bill. So I no longer go there. Nor do I recommend it because of that. This is the poorest county in all of New York State. Some people are disabled and need the massage therapy and sacrifice a lot of things in order to get the massage therapy. But, when the owner gets very upset that you're only giving her $20 tip. That itself was not a good idea as I have owned my own business as well.

Reason for Visit: I went here for relief from an injury I…read morehave. I have muscle adhesions in my right piriformis, which has caused lower back pain, troubles/knots all down my right leg, and eventually contributed to me rolling my right ankle a few weeks ago. Atmosphere: When I got there they were very nice, professional, the place is clean, well decorated, very relaxing, take cash or card. Treatment: I opted for the 60 minute Chinese bodywork massage. It was wonderful. The piriformis can be a tough area to get into, but she knew how to manipulate my leg to get to it, unlike other masseuses I've been too. My lower back, leg, ankle felt so much better after the treatment. I know I'll need more treatments, however now I feel like my leg is getting better vs steadily getting worse. Other Comments: I don't get the previous reviewer. It's an Asian spa, how can you be so ignorant or intolerant to complain about Asian women speaking in their native language to each other. She must complain about cooks in Chinese restaurants, or girls at Korean nail salons too. I also had a second woman join my massage for a few minutes when nothing else was going on. Normally you have to pay extra for the 4 hand massage but they did not add it to my bill. Again, why would the previous reviewer complain about getting a higher level of service is beyond me. Also, as I was coming in 2 different guys were on their way out. Both separately were raving about how good their massages were and how they couldn't wait to return. I know I can't wait to come back and try the cupping or foot reflexology.

Mary Martin is beyond talented and knowledgeable. She's the magician of face & body care . I leave…read moreglowing. And I love the mud & sauna treatments. A must try

Detail oriented boutique day spa and home away from home. Mary is one of the most authentic people…read moreI've ever come across in my life and an absolute master with skin. I've been seeing her for 6 years for everything from acne treatment, facials, laser treatments, waxing, light treatments and everything in between. She's been a miracle worker in me and every person I know that has gone in!

Sarah was prompt, friendly, professional and listened to my concerns. I am very happy with the…read moreresult and I will be sure to recommend her services!Thank you Sarah !

Love this salon! They have COVID safety protocols in place. Now and before COVID19, the salon is…read morealways clean and tidy. It isn't a large space, but who cares. The decor is fresh and modern with a comfortable seating area that offers complimentary coffee, tea, and fruit-infused water. Always plenty of available parking. Tammy Sbardella is a phenomenal hairstylist and a genuinely great person. She works hair magic. Go see her! You will be so happy you did. Facials by Angela are amazing. She explains every product that she is using and each step she takes. It is a much needed break for you and your skin from the craziness of the outside world. My teenage daughter absolutely loves the Teen Facial. Treat yourself today!

Called about making an appointment when I was in town, left message and my number, never called…read moreback. A few day later I called again and nobody picked up. Stopped by personal when we checked in to hotel that it is located in, and nobody was there. Wish they would of just returned my call and tell me they didn't have an appointment, I would of not left a review. Called a place down the street and they answered my call and made me a same day appointment.

I booked Danika from Our Little Secrety Beauty Bar for my wedding which was this past October. I…read morecould not be happier with my experience working with her from the day we booked her beauty services, all the way through to our wedding day. Not only is she incredibly talented, but she has a wonderful personality and was really enjoyable to work with. She was able to create a hair and make up schedule, for a bridal party of over 14 women to be ready for a 2:00pm ceremony, and the day went flawlessly. Throughout the hair and make up trial, and on the actual day of my wedding- she constantly asked for feedback to make sure that I looked and felt exactly how I dreamed of. She really cares. I can not recommend Danika enough!

Made an appointment online for a couple massage a week in advance. This was the only spa I've found…read morewith an easy navigating online appointment. Other spas took appointments either over the phone (wouldn't pick up) or through email which wasn't easy, but the Saratoga Day Spa made it convenient to book it online for someone coming from the city like myself. Once entering the building it was located on the 2nd Floor. We were confused at first because the door sign said to ring the doorbell and wait outside. I found it easier to call them because they had other clients at the time. Once I called, they came out and got us. There are 2 bathroom keys hanging outside the door: one for women and for men. The facility was clean and spacious. My partner and I were led to the couple massage room for a swedish massage which was beautifully decorated with Christmas theme and cozy. They asked us if we wanted to focus on specific body parts and gave us time to get settled in the massage beds. I wanted more attention on my upper back shoulders and neck, which they delivered. There was a heating pad on the beds and you can adjust it yourself. They are very friendly, courteous and have good bedside manners. They offer you water before and after the massage. I recommend this spa.

This place is great! I had the deep tissue massage and the therapist was very talented and listened…read morewhen you answered about any injuries or tension, etc. Felt great after and can't wait to go back.