Check in and out was fast and easy…read more Hotel room was clean and tidy. But they didn't have any disposable cups or body lotion. Beds were firm and clean and we had a great night's sleep. Noise from our next door visitors did wake us in the morning, and this isn't the most sound proofed building. But pretty much expected as it was true in most other locations as well. Shower was tub-less, and spotless. But during the shower, the water dripped right on top of the metal basin at the foot of the shower where water drained. This is totally fine, except that it made such loud water dripping sounds during my shower that I was annoyed. I like playing music when i shower, and the dripping noise was quite distracting. Breakfast was clean and well maintained. I saw the guy working behind the scenes as he checked on coffee levels and refilled food. While he didn't interact with customers, he was working efficiently. Everything was super fresh. I love all the Le Creuset pans they use for hot breakfast items.

Hotel is clean and fresh. Staff are very helpful, hardworking and friendly. However, I think…read moresenior management needs more of a sense of urgency to address some annoying items that negatively impact the guest experience. I am staying at the hotel for six nights and one of the two elevators has been broken for my entire stay. So wait times are long at peak demand times. Second, the laundry machines are out of order- Apparently "waiting for a part". This is an amenity that I count on- so very annoying. After asking 3 times, I did not get maid service on the day it was supposed to happen. I arrived back at my room at 6:30 PM exhausted and no maid service. The maids were still working and cheerfully attended to my room. Apparently staffing shortfalls were the issue. Finally, the breakfasts are understaffed. There is only one very hard working individual attempting to replenish the buffet, clear the tables, handle guest requests etc. So once peak demand starts- trays can run empty and staff are too busy to refill them promptly. One day I finally gave up waiting for the hash browns to be replenished. Minor item but part of an annoying pattern of service shortfalls. It's not the staff on the ground- they are excellent- it's management decisions to shave costs that seem to be the culprit.