I didn't come here to leave a review -- I was just looking up the office to remind myself of the…read moreaddress -- but seeing that there are only two reviews and they're both 1-star made me sad so I thought I'd leave my own. For the past ~20 years I've seen doctors here on and off, and I've always felt like my health concerns have been taken seriously which as a woman isn't a guarantee. I've got to assume the reason appointments are always so far in the future is because they're not accepting new patients and that's how long physicals are pushed out for. As a patient already seeing them, they've been able to schedule me same-day multiple times. The women who will answer the phones if you call here are always busy which I think some people can misinterpret as rude, which I don't think merits a bad review.

Never saw a doctor because the woman who answered the phone was not helpful at all, and almost…read morerude. Basically if I want to see a doctor the next available appointment is next year! Seriously! And she was so smug about it.

I've been a patient of Dr. Elena Smagina for a few years now and she is great. She spends time…read morewith you and listens. She is very thorough and really wants the best for her patients. When she makes referrals, she also follows up to make sure that you are happy with your experience. The nurse assistant is also wonderful. This is the best doctor I have ever had.

I've been with Dr. Smagina for about 6 or 7 years now, followed her from Franklin to this Medway…read moreoffice. She's the best doctor I've had; she actually listens to my concerns. She never seems rushed and always gives good care. If I need to be seen on short notice, and can't see Dr. Smagina, the nurse practitioner is excellent, she's very warm and knowledgable and is able to help me with whatever I need. The office staff is always friendly and capable. All around a great office, and they also have labs on site, no need to drive to a second location to have blood drawn.

Dr Houston has been my primary care physician now for 18 months (his practice isn't much older than…read morethat). Boy I miss those early days when I could call in and get an appoint met to see him 30 mins later. The office is located on route 12/20 next to the KFC/Taco Bell. My wife was the first to see him as a patient and the entire crew has know made the switch. He has a good rapport with patients, is very friendly and explains everything to you. I used to be one of those that hated to go see the Dr. Now it isn't the chore it used to be.

From the owner: Tatyana Sayko M.D. Thomas Jaquith-Houston M.D.read more

My physician is leaving the practice. She is being replaced by a NP who will only be seeing 1/3 of…read moreher patients. The other 2/3 are being dumped from the practice and the location! I obviously was not one if the lucky 1/3. It was suggested that I drive 30-45 min to another group owned business of MRPG. 1000+ patients left without a primary care physician. Thank you Milford Regional Physicians Group for shafting 1000+ patients

This morning, I was happy to call in an get a same day appointment. The staff was pleasant and…read moreprofessional. At 2:10 I checked in at the window and was asked to wait a few minutes. 35 minutes later I went to the window and was told it would be only a few minutes more. At 3:40 I checked again and they realized I had been skipped over. The staff was pleasant but there is a problem with the system. As business owner, My time is valuable and I was disappointed with the lack of attention to my appointment. My customers drive my business just like patient driven care is driving me to write this review.

I was a patient at Stillwater Primary care after CHPC shut down. I don't even know where to begin…read moreas it was nothing but issues. At my first appointment with Joseph, a guy named Michael walked into the room to treat me. As a woman, I was very confused. When I discussed my GI issues as well as severe fatigue and muscle weakness, he told me it didn't warrant a referral. The refusal to refer out anywhere seemed like an ongoing trend with this practice. After getting dismissed at this visit, I waited a few months to return until my symptoms became unmanageable and I started rapidly losing significant weight. I then saw Jennifer Bernache before she abruptly left without informing me despite being in and out of the emergency room. She told me there was nothing she could do but again, she wouldn't refer me to anyone who could possibly help. She disregarded my labs and symptoms despite being visibly sick. After she left, I was seen by Robert Amrien. That's when things went from bad to worse. During my first visit, I brought my husband. Robert validated me and addressed my issues. Yet on the following visit when I went alone, his whole demeanor changed from that point forward. He was very short with me and refused every referral I requested. He even turned down the referals I was given by the doctors at the ER and urgent care. He refused to send me to a GI specialist and insisted that none of my symptoms warrant an endocrinologist referral. Robert would regularly proclaim that he works at Mass General as if that made dismissing my concerns okay. During our last visit, I had asked him about the CT scan he was supposed to send me for 3 weeks prior. I had to make a follow up to ask again because the staff insisted that was the only way to reach him. During that appointment, he lied and told me that my insurance repeatedly denied the CT scan and that he's probably going to need to do a peer to peer. Something felt off about his story so I looked into it myself and confirmed my insurance, the imaging company AND the receptionist at Stillwater that he lied to me. He never sent the request. After the visit, on top of lying to my face, he put in my notes that I would benefit from a psychological evaluation! He overlooked my abnormal labs and told me that the neck CT scan he finally sent me for was "normal." It wasn't. They found a calcified nodule in my thyroid. Only after I called him out on it did he admit that it was not "normal." Despite knowing my symptoms, family history and seeing my labs, he refused to help me and told me that there was nothing more he can do. He didn't care about how sick I was and told me to wait until January -it was October. I'm glad that I didn't listen to him! At that point, I unexplainably lost 30% of my body weight in well under a year and was covered in bruises. I felt incredibly ill. He tried to blame my ADHD treatment for my "anxiety." Robert's one suggestion was to go on disability. He said he'd help with the paperwork. The woman who called me from Stillwater about it told me that the paperwork would be "too tedious." I still can't believe he suggested I give up and go on disability! Ever since I switched practices, I found a doctor who is happy to help me rule things out and send referrals. She got more done in a week than multiple providers at Stillwater did for me in 5 months. I thank god because turns out I have been living with a very serious thyroid disease and GI issues that both require close monitoring and treatment. The delay in proper treatment didn't do me any favors. I posted my experience on their Facebook page and they blocked me. So I hope that this review can help others not make the same mistake I did. If you're a woman with chronic health issues, I would avoid this place at all costs. Heck, I wouldn't recommend this place to my worst enemy. I needed help and was met with stigma, neglect, abandonment and gaslighting. I never thought I'd receive such a low standard of care from people I should be able to trust with my health.

As of September 2024 they are in receivership and were ordered to shut down immediately…read more Apparently this has been in the cards since late 2023. It would have been good if they let the patients know this - the amount of covering up, excuses, and subterfuge that many of us experienced over the last year was horrendous. Why did the staff participate in this? I get that a business in trouble might want to keep it quiet while they try to correct things, but after 14+ months of free fall, maybe let your patients know what is going on so they can avoid crisis medical situations brought on by provider neglect and repeatedly being cold turkeyed off of medications. Was the health and well being of your patients ever important to you, or did you just pretend? Why couldn't they just be honest about what was happening? I called the RI department of health about this and, since they are now closed down, there is nothing more that can be done. Sigh. To the Stillwater staff: At least send us letters saying that you are sorry that you participated in gaslighting us for over a year, and caused a lot of people to suffer because of your neglect. Anything would be better than the way you left it.

I've been here 4 times, 3 for fillings and they've never gone very well. The first two I felt sick…read moreafter the novocain and the first time I think they gave me way too much because it took so long to wear off. This last time, I had an extern do my fillings which I agreed to, but she got black stuff on my lip to seal the cavity that wasn't coming off and it's been nearly 8 hours and my tongue is still numb. I told her it felt weird when she put the novocain in but she told me that means she put it in the right place. This is my 3rd time getting Novocain in the last 6 months and it's never taken this long to wear off. My only positive experience has been my cleaning. Unfortunately would not recommend because the staff is nice

Did not wait to long to be seen by the Dr, she was very helpful and subscribed an antibiotic!…read moreI would recommend this service !

Sadly, this place is falling to the greedy hands of their money grabbing managment. It took a full…read morefour days to get a response to a simple prescription refill request--and after multiple follow-ups, the only reply was, "Please come in and visit with a care provider, then we can prescribe poison ivy itch creams." So essentially, they want $1,200 just to prescribe something that they know as well as I do would have been prescribed immediately if I had come in. By the time they finally responded, four more days had gone by and the issue had already run its course.

Great people. I gave it 4 stars because the people who answer the phone don't know the difference…read morebetween a wellness exam and a physical. I also noticed some of the people giving reviews are from California and other states. Why would they be going here? I've been going for years and never had a problem.