My friend told me this was the best excursion to take in Cozumel. SO I booked it. On line tickets…read moreare cheaper to do in advance. The place is just a walk down the street from our port. So very easy. They spoke English and we had no problems checking in. They boated you out to where the submarine was underwater. It was a neat sight to see the submarine emerge from under the water right in front of you. The sub was very clean and we only saw some small fish. Not much more so a little disappointed in that but it was a neat experience and I still enjoyed it. Felt safe the entire time.

This was my favorite ship excursion. We'd stopped in Cozumel many times and were looking for…read moresomething different to do. This excursion was fun and educational and the staff was friendly and knowledgeable. The boat ride out was lively with instructions being given on what to do when we get to the sub. It's tight quarters onboard, but everyone gets a seat with a great view. The guide on the sound system made sure we knew what we were looking at, including a sunken ship with divers exploring it. All kinds of sea life swam past the windows as we made our way down 115 feet to the ocean floor. We also saw numerous coral reefs as we glided along. The steep steps to board and exit are fairly easy to navigate and the staff offers lots of help. It's kind of pricey but worth every penny!

We stayed in this hotel on October 29, 2023. As we entered the lobby I spoke to a young lady who…read morearranged our room. The young lady told me it would be a $200 peso fee that goes to the hotel since we paid our room thru Expedia. Thru Expedia I chose to pay for the "premium room with a partial view to the beach." I asked the young lady if our room had a partial view to the beach. She assured us it did. She told us that our room was located on the 5th floor up the stairs my wife asked her if there was an elevator. She told us that the elevator wasn't working. As we went up the stairs I noticed our room was in a corner as I opened up the door the window was small and it was half ways frosted. The view was to some trees and a building under construction. You could also see the roof with the air conditioner and other objects. I was like this is not what I paid for. As we decided to go to dinner I asked the young lady in the lobby that I wanted to move rooms because there was no view to the beach. Her response was " I knew you wouldn't be happy with that room. We gave no more rooms available but if you wait till tomorrow we can place you in front of the hotel with a room that has a balcony but you will here music playing all night until 3 am." We would rather sleep in a corner instead of hearing music all night. The next day we decided to try the breakfast. Didn't realize you have to walk a block or two down Avenida 5 to go to a hotel that gas limited options. They were giving taquitos with papa for breakfast. If you wanted more you would have to pay for it. We were willing to pay for other options but the kitchen had no items. We never went back for the free breakfast we would rather pay for it in a real restaurant. Our last day we woke up to no water in our room and came to find out the whole hotel. I had to walk to the ocean at 5am to wash my hands. It was off for several hours. This hotel maybe by the beach but they really need to step up their game. I asked for a partial refund thru Expedia because of what the hotel shows for a partial view to the beach and for what I got. Big difference. They refused. I would never stay here again.

The illusion hotel is reasonably priced, nice location, and friendly staff. A few downsides include…read moreconstruction next door which is loud in the early morning, drinking water not included, minimal bedding, the cafe and poolside bar aren't open. Breakfast is included at the next door restaurant "Madré's", very nice breakfast. Thanks to Adrian, Paulina and the cleaning ladies who made our stay comfortable.