Very Disappointing and Misleading Experience I had a very disappointing experience with Sixt at Lisbon International Airport. I had already paid through Expedia for an electric car, but when I arrived, the agent made it sound extremely difficult and inconvenient to charge an electric vehicle. Based on what he told me, I decided to switch to another car. The agent then misled me about the additional cost. I was given the impression that the difference would be only about $140 for the entire 5-day rental. Later, I discovered that the actual charges were much higher than what I had been led to believe. Because of this, I returned the car the very next day. Even though I returned the car after only one day, I was still charged a significant amount of money. I have rented cars for many years from different rental companies, and I have never experienced this kind of misleading customer service. I strongly recommend carefully reviewing all charges and paperwork before accepting any vehicle or signing anything. Based on my experience, I will not rent from Sixt again and would advise others to consider other rental companies. read more

Doesn't car rental RESERVATION mean you have a car ready for me. Like why did I F-ing reserve it. Car not ready at the kiosk they give us a drink ticket. 20 minutes later STILL not ready. Why am I spending my vacation standing outside SIXT. Do BETTER. read more

We had a confirmed reservation to pick up a car at the Rua. Jos Estevo 3 location. This was the absolute worst car rental experience we have ever experienced. Upon arriving, there were about 20 people waiting and one clerk working. We put our reservation number into the waiting que machine and it couldn't find the reservation. Tried twice more, wouldn't take it. We were told to take a ticket representing we didn't have a reservation. Waited an hour, then called the 800 number. They said to try the number again, it was valid. Put the number in the machine, the reservation was found and we got a valid waiting ticket. Even though we were issued a ticket at 10:00am, they wouldn't honor it. In total, we waited about 2.5 hours & missed the tour we were driving to, which had non-refundable tickets. read more

We recently rented a car from Sixt - the original rental was from 2-22-25 to 3-5-25. We received the first car and we immediately had problems with the car. Turned around and had to return to Sixt to get a new car - waited 2 hours till they got a new car that worked. When we returned the car in 3-5-25 we had to wait 2 hours before we could return the car. They were completely backed up. We were happy to be returning the car because of the poor service from rental to returning the car. When returned home we received a bill 2 months later saying we owed another $176 - because we returned the car a day late. We have our paperwork showing on the rental agreement but they keep on saying we own them the money. We will keep fighting with them until they stop. I would never rent from Sixt again. read more

I would give them zero if I could - complete scammers Booked a rental in Lisbon after a hour of waiting it was finally our turn at the counter. Gentleman apologized for the wait, blaming delayed flights and that no cars were clean. He looks up our reservation and says the car class we booked was not available and asked us how many people and how much luggage, says based on the information we will need to upgrade 6 classes higher and he needs to figure out the cost. Keep in mind a booked an Audi station wagon or similar for our family. When I refuse to pay he then says he can give us a hybrid small suv but we won't fit,I again refuse and he goes for 20 mins to "talk"'to his supervisor, finally comes back and says good news we have the class of car you booked but the trunk is smaller than shown online. He then offers us a car which is two levels lower than we booked for the same price claiming it was the same class, which I know was a lie as I originally booked that car/class and upgraded to a larger one due to the amount of luggage we have! When I called he him out on that he denied it and said I could always upgrade those were my options. I had him cancel my reservation and told them this was a total scam!!! Thank goodness I had a back up reservation at National who was wonderful and upgraded us for free! read more

SCAM! DO NOT USE OVERSEAS. A rental company designed to scam you for damages. If you refuse their own rental car insurance, they will charge you for normal wear and tear. Additionally, their customer service is atrocious and were unable to move charges from one of my credit cards to another. Here is the story: Sixt Portugal is scam! I booked the rental car with my Amex for the rental insurance Amex provides. Get to Lisbon and the Sixt representative cannot get my Amex to "work" for the deposit hold. In my desire to get the process over with after an hour, I hand a Visa as the representative says, "its just for deposit hold. It is ok." Big mistake by me! Upon return a week later, Sixt precedes to examine every inch of the car and assesses $540 in damages to my Visa. A week later, they pass through $32 in tolls to my Visa. In order to get the Amex protection, you simply just need the damages and tolls to be on the Amex (the card I made the initial booking with). To resolve, I call Sixt Customer Service and after an hour, they advise they can't charge my Amex because the process is "automated and I provided the Visa on the rental agreement" I was simply asking them to charge one card instead of my other card. They only reason they have my Visa is because the Lisbon Representative couldn't get the Amex to work and ensured Visa was fine. I am still in a battle with Amex and Sixt to try and get them to cover the charges and damages. DO NOT USE SIXT! Especially do not deny the rental insurance because they will ensure you receive damages and charges. read more

Sixt at Porto airport (OPO) and Lisbon airport (LIS) successfully ripped us off falsely claiming we damaged the car, which we did not do, as well as charging us a cross-border fee of 65 Euro, when we did not leave Portugal, nor did we ask a cross-border fee be added TO leave Portugal. There are many such accusations online about Sixt and at the LIS location. Sixt sent poor pictures of the damage taken at night and pictures were pixelated and looked manufactured by a photo program. Only one showed the car's license plate (but of course a plate can be removed and put on another black Austral car) and the damage was in a tiny area in the corner of the picture and looked pasted on the car's bumper. Other pictures of the full extent of the damage were without pics of the license plate and car model. We have a picture of the car undamaged on the back passenger bumper. Sixt said we are responsible for damage after drop-off at the airport in Porto. Sixt also ignored requests to refund the 65 Euro cross-border fee. Sixt charged our credit card $300 USD for the damage. We dropped off the car with the passenger side parallel to a curb, not a rode, where travelers walk from the rental car return area to the airport. read more

We were given a car half full of fuel. We took a photo of the fuel gauge and then took another when we returned the car to show that we returned the car with more fuel than when we received it. Needless to say then charged us to fill the tank completely. Zero customer service. You will pay DOUBLE whatever you think. read more

We missed the event we flew to Lisbon for. Given a car with a nail in the tire. Hours later on the phone we filled it up with air three times to get it back to the airport. The manager was comically disrespectful and replaced my BMW M3 with a cloth seat wagon with no backup camera, covered in dents and scratches, and was dirty. Everyone treated me like I did something wrong the moment I arrived. The entire experience was like a sick joke. read more

I'd give 0 if I could!!! Avoid this place The moment we drove off with car something didn't sound right with transmission so we called for road assistance the phone number car rental gave us. Lady said she was sending a taxi and a tow truck... Taxi got there in 40 min (nice guy) But he said he was not allowed to take us to airport until tow truck got there! We waited 2 hours it was 97 degrees out have a 7 year old autistic son and a 4 month old baby... we tried calling the airport number the roadside assistance number and no one picked up! Luckily our taxi guy had a friend that works on tow truck and had him call the sixt rental tow truck base that the rental use.... Turns out the tow truck forgot to come get us! Yes not the rentals fault but they should had at least picked up their dam phone we called several times! When we got there super frustrated... the manager had the balls to tell me that 2 hrs of waiting was nothing and when I asked if he expected us to wait 4 hours his answer was "yes sometimes it takes that long" At that moment I realized he was either pulling shit out of his ass or he was just mocking us... he had no compassion for our situation! Also on top of all this they charged me an extra $130 for another car they gave us... which they shouldn't in my opinion because it was their fault we had to return the first car to begin with since it had transmission issues... To think of it .... I wonder if that's how they lure you in to getting a much more expensive car because when the car you choose goes to crappers they say "this is the only one we have left" and now you are stuck paying more for a car you didn't want to spend the money on... I got charged for a hard top Whatever that means? (Emailed them about it and they haven't gotten back yet) Like I said stay away from this place specially in Lisbon airport.... The manager expects you to wait 4 hrs in the heat with a 4 month old baby and a child with special needs read more

This is a horrible place. Just don't rent from them. Their charge low rental rates and then they charge you for fictitious scratches. When we rented the car it had 6 major scratches in the rental agreement. When I pointed two more scratches to the rental agent, he told me "not to worry about those". However, when I returned the car, their agent inspected the car with strong flash lights and discovered scratches that were not visible to the naked eye. I am certain that these scratches were there when we initially rented the car. I have rented cars for many years in multiple countries. This is the worst experience that I ever had. Just don't rent from them. read more

We waited an hour inside to speak to an agent, then an hour (so far) waiting in the parking lot for our car. They don't seem to have a system at all. Avis, Hertz etc all far more efficient. Avoid Sixt like the plague!! read more

DO NOT RENT. They are running some kind of SCHEME. Multiple Portuguese people told us (too late unfortunately). They only mark some damages to later charge you for the other you did not make. They took advantage of too young foreign girls and completely made up damages. The employees were so disrespectful and rude - one being the sales manager (Jonsclo) and Ricardo Vicente. read more

I've rented from Sixt (and other car rental companies) in many different countries on numerous occasions. This experience was by far the worst I've had. When we returned, the employee that checked the vehicle (Ricardo Vicente) claimed that we had caused damage to the rim. The "damage" was so difficult to see with the naked eye that we had to shine a light on it to see the light scratches that clearly had been there previously since we had only taken the car for a few hours and never touched a curb. I have no issue paying for any damage that I caused, but this was clearly an egregious attempt to extract more $ from me. I later learned from some Lisbon locals that this is a common occurrence and employees will pocket $ from unsuspecting customers either by asking for money directly to remove the damage info or by getting bonuses from the parent company. Incredibly disappointing that there are such dishonest people out there that are looking to effectively steal from innocent tourists. Further, the sales manager (Jonsclo) didn't seem to care to rectify the issue - didn't look at the damage, offer to inspect prior photos of the vehicle, etc. Terrible experience all around. Seems like the entire local branch of employees needs to be stripped out and rebuilt. Sixt (and other car rental companies) should do a better job of monitoring branches that seem to have excessive damage claims. I will not be using Sixt again and will warn others against it. read more

Every prior review is absolutely true. Complete fraudulent scam for fictitious scratches despite retuning a car that sadly sat in a 5-star hotel parking the entire trip, when confronted with before photos, attendant will acknowledge and then change the invoice after signed. Go to any other rental company. read more

Fraud and overcharging. Easily the worst rental car experience I've ever had. Advertised rate of 6 Euro/day for a ten day trip was billed to me for 1300 Euro. They charged me a late fee even though I returned early. They charged me for fueling even though I returned it full. They charged me for 3 different kinds of insurance I didn't ask for. They charged me for a lost key I returned. When I emailed them about these problems, my emails went unanswered until I reported the charges with my credit card company. Now that I've gotten their attention, they are trying to stick to their story that I owe them for all this nonsense. Working with my credit card company to dispute the charges, but unless you want to spend months fighting with them over the bill, go somewhere else. read more

Received our van with 15 significant scratches and half our mirror missing and the side panel flapping. Upon the conclusion of the rental, SIXT pointed out another scratch but said we would not be charged. I disputed the scratch and was assured 3 times I would not be charged! They later told me in an email that what they meant was they would not charge me immediately at the counter. Nice cover. Lucky we had a number of witnesses that heard we would not be charged. They where hitting up other cars for scratches in the line as well. Never seen such a racket and don't bother with the US office of SiXT-- unresponsive. Go with another company! read more

SIXT Lisbon Airport - The lie. - Car Rental Near Me - Lisbon, 11

These people will rip you off. They bait and switched cars and did not honor our rental agreement, claiming they had no car for me. Then they gave me another car, which had continual oil light on and braking issues. Stay far away from these guys. Unfortunately, the business of rental cars at the Lisbon airport is very suspicious. It seems that most of them do the same thing. This happens especially if you speak English. I don't plan to ever write bad reviews, but this one is still trying to process against my credit card. I do know that tolls come after the fact, but they already hit me once for the tolls, and now they're trying to steal from me again! They had even told me that they would give me half off when I turned in the car, but they proceeded to process an agreement that I never signed for at almost double the price. Because I'm not in Lisbon presently it is not easy to point out their flaws but at least I can steer business away from them saving other people the same hardship. If you were in Portugal and you rent from SIXT and you have problems, make sure to request the red book before you leave the airport! The only way they actually address problems is if you threaten or actually write a grievance in the countries Red book! Make sure to ask for the read book and keep all papers of your rental agreement, and any pre-payment agreements that you made make sure to print out before you show up! At a minimum make sure you can access your pre-payment on your phone and take screenshots of your original contract so that is indisputable! Are used to love this business, and the Lisbon airport location has made it a disgrace! This is downright thievery, and they should be prosecuted criminally! Never written a review so bad, but these guys deserve it! read more

DO NOT GO THERE. THEY WILL SCAM YOU WITH HIDDEN FEES. I had a Sixt reservation from Lisbon airport. They charged me for additional driver fees, even though it was just one driver (my husband) and they only got his driver's license (not mine). Also they never reviewed the charges with us. They didn't even show us the charges until they got the whole deposit. When we asked about these charges they said "this is how we do in Portugal". Its a shame that they behave this way. I have had good experience with SIXT in USA. Never again will I go to SIXT at Lisbon airport location. I have also cancelled my reservation that I had in Spain with SIXT. read more

Sixt Portugal is the worst company. DO NOT DO BUSINESS WITH THEM. There is no inspection with an agent upon pick up. At return, they bring out a gridded piece of paper to find door dings. They will charge $400 USD for door dings caused by others. And because there is no inspection on pick up, who knows when it actually happened. And the fact that you can't see with the naked eye is insane. How would you even document this yourself upon pick up? I truly hope this company fails and goes out of business, because they are TRASH. read more

I would give them a 0 rating if I could. We rented a car through Sixt in Lisbon, Portugal and it was a nightmare. When we took the car back, the obnoxious agent went over the car with a fine tooth comb. He claimed that a small scrape was a dent, though it was able to be rubbed off. It was black and appeared rubbery. We had actually pointed this out to the agent who took us to the car when we initially picked it up, and he only wrote down the scrapes on the door handles. I have rented cars all over the US and OUS from various companies and I never experienced this type of treatment. We are still waiting to hear how Sixt is going to handle this, as well as to receive a final bill. I will never rent from them again and plan to share their scam approach with other people. No wonder they receive such terrible reviews, not an upstanding company at all. Very disappointed. read more

I rented a car through Sixt for my honeymoon and purchased the insurance (LDW) for the car so that just in case anything happened to the car, we would be covered through Sixt's insurance. The lady at the front desk who rented us the car said that this insurance covered any and all damage to the car. Great we thought, we will be covered if anything were to happen. I signed the car rental agreement that included a portion where they covered existing damage to the vehicle which included a small chip in the windshield along with some other damage to the body of the car probably from stones on the road etc. Everything went well during our rental period with no issues whatsoever. When we returned the car back to the Sixt rental car at the Lisbon Airport, the guy who took our return back said that we were good to go and that the car was in good condition so nothing to worry about and we did not need to sign any paperwork. We finished our honeymoon and arrived back home about a week later when I received an email from Sixt saying that there was damage to the vehicle and I was liable for about 469 Euros plus 35 euro for their assessment. I thought to myself, how could this be? I purchased the insurance that supposedly covered the whole vehicle, I returned the car and the guy who took it back said it was in good condition and I was good to go, and I barely used the vehicle besides driving from the rental location to my hotel and back and nothing went wrong. I called Sixt and spoke with their Car Damage team and she told me that there was new damage to the vehicle. According to her, she said that there was a crack in the windshield and that the insurance that I purchased from them does not cover windshield or tire damage. What?! I could not believe my ears. The insurance that I purchased through Sixt, does not include damage to the windshield or tires?! Am I supposed to know that? Is that a standard question that I should ask when renting a car if the insurance that you are selling me includes the tires and windshield? Who in their right mind after travelling 12+ hours to get to a destination needs to even think of asking this questions? In addition to that, I took a look at the return check-sheet that they filled out when I returned my car, you know, from that the guy who said the car was 100% in good condition filled out. First red flag, they did not give me the chance to sign this piece of paper and my signature was not even on it. Second red flag. in the EXACT SAME SPOT where there was existing damage, they claimed that is where the new damage was. How convenient. In the same exact place where the existing damage was, they marked that I caused new damage, and because my insurance did not cover windshields, I will be liable for a brand new windshield! After going back and forth several times with them, they "reassessed" the situation and decided to not proceed with the charge. I was relieved, but still in shock that this happened to me and put a very sour note on the return home from our honeymoon. I cannot begin to imagine all of the poor people out there who have fallen victim to being charged in oversights like this and not having the courage to fight back. This is the first time I have rented through Sixt and will absolutely be the last. When you travel outside of your country, there are already many things to be cautious about, but you do not expect to be scammed by a rental car agency that I have heard good reviews about. I never write reviews but I had a need to write this one to help protect people against this Sixt location and the types of ways that try and get more of your money. To whoever is reading this, please read contracts thoroughly, and if the mark that there is existing damage, take photos, videos, whatever you can of the car so that you can protect yourself in the event that this could happen to you too. Do yourself a favor and rental through another agency and not this Sixt. read more

They are a bunch of crooks! I rented a car from them back in April of 2019 for a spring break vacation with my family. The car I rented was a 2018 VW Passat Variant. My experience began with the counter agent trying to sell me a prepaid tank of diesel for over a 100 EUR. She told me truckers that deliver gas to gas stations went on strike and there was no resolution to the problem and gas stations were out of gas. Not knowing anything about the strike and being jetlagged after an overnight flight from JFK I agreed to prepay. (After driving around Lisbon I realized that gas was available). The car had numerous sratches to begin with. The agent went over all the external damages, which matches to the report. After we returned the car, the guy who was doing the inspection went inside of the trunk and started pulling on the luggage cover, which did not work. He found a crack and indicated that this was not on the report, thus I might be responsible for the damage. I did explain that I did not even pay attention that it did not work and 100% it was a pre-existing damage. I refused to sign the report. Now, a month later I receive a letter from them stating that they will charge my credit card 700 EUR for the damaged luggage cover. That is absolutely ridiculous!!! They want me to pay for the damage someone else caused. Also, this part cost no more than 75 USD, I checked online. Again, a bunch of crooks. Do not rent a car from SIXT, you will regret. Denis read more

This franchise at the Lisbon airport is run by scammers that display low prices but scam the clients with hidden damages once the rental is over. They showed me scratches at the wheels and now they are charging me with 500 euro for "tire damages" exactly in the area where the wheel were having the scratches. I have sent pictures where the tires and wheel have the scratches but they still took my money! Please be aware and dont rent with them to avoid be victim of the scam. Look for other users reviews reporting the same thing with the tires, wheels and interior damages. read more

Giving these useless idiots at the Sixt counter 1 star, as there's no way to give them a 0. The employees are absolutely not interested, there are huge lineups at the counter and be prepared to wait an hour or more in line just to get a car that you have a booking for. I don't recommend getting a car through this joint at all unless it's free and you a whole day to waste. read more

I WOULD NOT recommend this car rental agency. We decided to rent a car through this agency because they got decent reviews (for a car rental place) and we got a good deal. The rental pick up process was easy and the car was in good condition. We were told at pick up that since we had purchased coverage, we weren't responsible for any issues with scratches, tires, or windshield cracks, and that we had $2600 worth of coverage if anything were to happen. We didn't have any issues with the car during the 5 days that we rented it. We didn't drive the car much and made sure that we used as little on street parking as possible to avoid any scratches or collisions. When we returned the car, there was a small scratch on one of the rear side panels that they said wasn't there before we had the car. I'll admit that I put too much trust in the company and didn't do a thorough check of the car when we picked it up. In retrospect, I would take a lot of pictures and videos of the car before we drove off the lot like I usually do, but my traveling fatigue got the best of me. I am fairly positive that this scratch wasn't from us because we were so careful, but since we didn't have any proof, we didn't have any way to dispute it. We told the worker doing the intake of our car that we had purchased the coverage, and he said that we were good to go and didn't have to worry about it. About 2 weeks later, our credit card was charged for the alleged $220 more than the $2600 coverage that it cost to fix the small scratch (even though we were told we weren't responsible for scratches). I'm not a car expert, but I don't think that it costs $2800+ to fix a small scuff in the paint at the very back, almost underside (a really hard to notice place) of the car. This just seems like a really convenient amount that would be easy to scam tourists with - enough to make some money, but not enough that most people will go through the process of disputing. We tried reaching out to customer service to try to work through this, and have been met with really unresponsive workers. Long story short, I was really disappointed that Sixt seems to be just another car rental scam and I WOULD NOT recommend here to rent a car during your time in Portugal. If you do decide to choose them, make sure you document your car condition thoroughly before driving off the lot!!! read more

I am contemplating writing this review because I can't rate them 0 stars as they deserve nothing but the lowest. After waiting 3 and half hours to get the car, it wasn't the one requested, and it didn't have a GPS as expected and paid for. Please bear in mind I am renting a station wagon for 4 days for an outstanding price of €1,220 which was promised at €980 at first. I ended up canceling the rental policy 15 minutes after receiving the vehicle as I felt I am robbed and still getting less than what I promised. Very bad customer service, and have been told "I don't have time for you", and many "please, I am busy". I still don't know if they actually canceled the transactions as they have charged me all that above amount and an extra €1000 as a "deposit". I already foresee hours of communication with my bank to resolve these transactions. They completely ruined my day to say the very least, and I will make every effort to make sure people don't get in the same situation I'm in or worse. read more

I recently rented a car from SIXT for 2 weeks and sustained a small scratch in a parking lot. The scratch was on the rear bumper and within their tolerance of 5 CM. Nevertheless, they assessed a damage charge of 150 EUR. I find this ridiculous. The paint is maybe 5 - 10 EUR and the scratch itself is nothing. I will never rent from SIXT again and advise you to avoid them. read more

We had a very bad experience with Sixt in Lisbon at the pick up station of Rua Andrade Corvo 31. Due to a wrong information given by a new employee we have lost 380 euro. When we went back to the pick up station and ask to be reimbursed, the staff partially recognise the mistake, but however told us that they could not reimburse us. Thus, concluding, due to a wrong information given by Sixt staff, we have lost 380 euro. I will never rent a car again with Sixt and I suggest doing the same to other peolpe, there are a lot of good and serious other companies. read more

Do not rent from here! They pulled the scratched rim on me as well! So unprofessional, no data to back up the damage and when I asked for a manger they said there isn't one. I knew I should have taken pictures before we got in the car. Tons of damage all around and the A/C did not work. Avoid! Do not become a victim of this scam! read more

DO NOT RENT A CAR FROM SIXT PORTUGAL!!! I have been a loyal Sixt customer over many years of renting cars in Europe, but I strongly recommend avoidance of Sixt Portugal. I made a reservation via the Sixt.com web site to pick up a car at the Sixt station at the Lisbon Airport and drop it off at the Sixt station at the Porto Airport. The charge that appeared on my credit card after I dropped off the Sixt rental car at the Sixt airport included an unexpected 50 Euro one-way drop charge that was not shown as part of the estimated costs when I reserved the car, was not shown on the rental agreement when I picked up the car, was not mentioned when I asked the agent at the Sixt station at the Lisbon Airport whether there would be any additional charges not listed among the estimated costs before I signed the rental agreement, and was not mentioned by the agent at the Sixt station at the Porto airport when I dropped off the car. I have sent multiple e-mails to Sixt Portugal customer service over several weeks to request refund of the 50 Euros one-way drop charge. They have been very slow to respond to my e-mails and have refused to refund the 50 Euro one-way drop charge. I have asked them to produce documentation that I agreed to a one-way drop charge, but they have not done so. This, of course, because there was no mention of a one-way drop charge in the rental agreement! read more

Removed Content: BAD International Experience with SIXT!!: We rented a car at the Lisbon airport for 4 days. Base rate was OK. We presented our insurance coverage at the counter and the agent did everything he could to tell us our own insurance was deficient and that he never heard of the company (Allianz). We reluctantly gave in because we did not want to risk a potential insurance claim problem in a foreign country should something happen. This ended up costing about $200 extra for the 4 day rental. We drove the car and looked at the proof of insurance coverage for the Sixt car rental. It was the same company we used!! The agent either lied to us or was not familiar with insurance Sixt used. After our rental we requested a refund of the unnecessary exorbitant insurance provided by Sixt. We provided a picture of their coverage and a copy of our insurance, both by Allianz. Sixt sent us an insulting response offering a small credit on our next car rental in Lisbon. They did not care that their counter agent lied to us. Also, we arranged for our car rental from Priceline and they did nothing to back us up. DO NOT USE SIXT. read more

About 1.5 hour wait to pick up the car, the computer reservation system not working. All done manually. No apologies, all is slow. As a matter of fact when I returned the car a week later and was passing by the SIXT counter the line was again quite long. Double-charged for the E-Toll service (the toll transponder activation fee). All my attempts to dispute the charge when already back home to the USA were deliberately ignored and totally unrelated responses that I am responsible for the actual tolls were given each and every time I contacted SIXT customer service. read more

Take care! We hired a car and alarms bells rang when we saw the way the previous "damage" was shown on the form. Where you pick up the cars is dark with the cars all tightly packed - really hard to see the car clearly. Where you take the cars back is brightly lit and the checker was quick to notice a small scuff on the hubcap rim. We have been charged over £100 for the supposed damage which we are confident we did not cause!! There was also a group having a protracted argument with the manager about a charge on their car. A real scam!! read more

they pull the hubcap scratch scam here. take photos of everything before signing the contract.

Absolutely the worst car rental experience I've ever had. I rented a car in Lisbon and fully inspected it before leaving and everything was in order. The car had a total of 17 kms on it. Not once in my trip did I access the trunk (my belongings went in the back seat). Upon returning the car I was informed that a tire repair kit was missing from within the spare tire compartment underneath the floorboard of the trunk. Obviously I protested that a) I had not been in the trunk let alone under the floorboards and b) why would someone take a tire repair kit?! My credit card was billed $246 without my authorization for this. Don't rent from these fraudsters. read more

The employees here must be incentivized to scam you! I booked via Expedia and the rental car was supposed to be $116 USD. The total came out to over $300 as they added full protection coverage which I had declined. When the man had me sign the paperwork, he told me that this was the total they were holding on my credit card but the actual total would be $116. I just received the bill today and they included the coverage. I replied to have it taken off my bill and have not heard back. It was clear the man giving us the car intentionally deceived us into getting the insurance even after I said no and declined it when I rented via Expedia. Beware of their tactics! read more

DO NOT RENT FROM SIXT. This was the worst company in the history of car rentals. First of all, the line to get the car was awful. The car itself was actually not bad. We looked it over, noted the scratches on the car and drove off to enjoy our vacation. The issues started on return. We had denied insurance because our credit card covers it. We knew we were in trouble when we pulled in and saw the inspection was INSANE. They were crawling under the cars, feeling everything, looking under seats. Literally acting like insane people trying to find ANYTHING. We then had 3 people in front of us saying they were charged over $400 for "something under their car." It finally was our turn. Of course, something was scratched or broken "under our car" too. They then proceeded to try to charge us 700 EURO. ARE YOU INSANE?! If they want to inspect that crazy, they should do it in the beginning too. There is no way that we did anything to that car. Also, we obviously didn't check UNDER THE CAR when we were inspecting for things that were wrong. This is a total SCAM and every person in line was trying to be charged for something. I especially knew it was a scam when before they even told us about our charges, they said "oh well you have the credit card that covers everything so it doesn't even matter." TOTAL SCAM!!!! DO NOT USE!!! read more