Upon our arrival to Madrid, we were greeted with an out of control rudeness! When we asked…read morequestions about liability or International Drivers License we got a condescending attitude, eventually threats of security... Raphael threatened to cancel our reservation with his manager while we were on the phone with Expedia and laughing that he will do it first. He was shushing us with finger gestures and not letting us say anything, wouldn't give us his name, wouldn't let us talk to his manager.... was 100% unwilling to help or explain properly!!! We felt that we were discriminated against! We traveled by car all over Europe and not once did we get so much attitude and unprofessionalism!!! Ended up renting elsewhere after shopping around with two companies and both companies were absolutely amazing and helpful!!! Big mistake, SIXT!!! Your customer service or employee training SUCKS!!!

No such thing as normal wear and tear. Decline insurance and you will get a damage claim…read more I have rented with Sixt Spain two times now. First time was for 3 weeks and this past time was for 2 weeks. When I reserve the car I refuse CWD because my MasterCard covers damage and theft. This past rental I took out Tire and glass with 0€ liability. Tire and glass are typically not covered by your credit card. Each time I got to the counter, jet lagged and not fluent in Spanish the agent has tried to scare me into the CDW by telling me that my Mastercard would not cover theft and loss of use etc. CDW costs about 1/2 the price of the rental price and does not eliminate a deductible which is usually $1500. So with Sixt there is no agent to inspect the car with you when you drop it off and both times, without fail, I get an email stating that Sixt found a scratch and I needed to pay for it. The first time my CC coveted it ($160) minus the $35 fee that Sixt charges. This last time Sixt says I scratched a wheel. Seriously, isn't this normal wear and tear? But, I bought tire insurance correct? In Spain tire also means wheel in the definition. Well even though I paid for it the agent had me initial the contract that I was declining all insurance, including tire and glass. So I had paid for it, it was listed on my confirmation, but declined in Spanish on my contract. After a few back and forth emails, btw save ALL your paperwork, Sixt dropped the claim. I firmly believe that with Sixt, if you decline their super CDW they WILL find a scratch or ding and come after you with a claim. Now maybe Hertz and Avis are as ruthless but dealing with a US company when living in the US is a lot easier. I have never had this happen except with Sixt and I have rented a LOT of cars.

Firefly charged us 16% airport surcharge but the booking voucher said it would only be 8%. It is…read moreimpossible to get a response from them since all contact is ignored. They also strongly advised to take out extra insurance directly with them since it would be a lot cheaper. However on checking afterwards it was a third more expensive than with the comparison website option.

Avoid like the plague…read more Collected at Madrid Airport. I had payed for renters insurance through a third party service. When I arrived at the airport I was informed that I had to pay 30 euros per day for additional insurance through firefly, otherwise my mileage would be limited to 150 kilometers per day. This was not advertized anywhere. I rejected the additional insurance and ended up having to overpay for distance, making this not cheaper than a reputable rental company. I elected to pay for my own gas, but was still charged a "convenience petrol fee", in effect, for the presence of a gas tank. The car was in absolutely awful shape. The service was awful, the queues were long. Save yourself time and money, spend more on a reputable rental agency. DO NOT rent from Firefly, it will NOT be cheaper.

Enterprise Spain is so bad. Bad bad bad. First they give you the wrong class of car that doesn't…read morematch your reservation. Then if you ever need help they NEVER answer the phone. We called all hours of when they were supposed to be open and it took days to get a response. When we went to return the car it took about an hour for them just to open the gate and let us return it. Then they desperately tried to charge us extra for being a little under the mark of gasoline. Total criminals. Enterprise Spain is not like Enterprise USA. Avoid at all costs.

I recently rented a vehicle from this location and DO NOT RECOMMEND. I reserved an elite compact,…read moreand upon arrival they offered a complimentary upgrade, which I thought was very nice! Except when the attendant quickly handed me the contract to sign, it was over double the original price, while I pointed this out and she fixed it, this should have been my first red flag. She then noted they had to place a 400 hold on my card because of the vehicle class, again I didn't think much of this at the time. The real issues come to when I returned the vehicle - everything seemed okay during the return process and the attendant quickly checked the vehicle in, said everything was good and I was on my way. Only after when the attendant emailed me the final receipt did I realize he completely altered my check out contract and charged me a total of 700 euro vs the 233 euro I agreed to. He removed my weekly rental rate, changed it to a daily rate, and then increased the daily rate 3 fold. Not only was the 400 hold not returned, he charged a separate card on file an additional 80 euro WITHOUT MY CONSENT. To make matters worse, I have called enterprise customer service 3 times now and they say while they have emailed the location to correct the issue, they can't do anything else and suggest I dispute the charges with credit card company. If you read the reviews, I apparently am not the only person they have done this to - they fraudulent charged me an extra 500 euro. DO NOT USE THIS LOCATION.

We arrived a day late and even though we had already paid for our car, they said it was not…read moreavailable. We had already paid. They said only a more expensive car was available. Add to this that we waited for over an hour even though we had already paid for the rental made this a really bad choice. Meanwhile all the other rentals were quickly turning over customers. We sat and waited. And waited. We ended up with a nice car. So that was a plus. We returned it dirty and they were cool with that which was nice.

Do not use this rental car service they scammed us at the end of our trip in Madrid they charged us…read moreclose to $1000 for a scratch on the rear bottom bumper that could be buffed out that we don't even remember hitting anything and to cut tires that they said were done meanwhile we know we didn't do it because we did not do any parallel parking the car sat mostly in my mother's driveway I know it wasn't done by us yet we would charge this money they will scam you I read other reviews written by people and basically they were complaining about the same thing

Had a successful flight from Atlanta to Madrid. The immigration/passport line was pretty fast…read moreprocess. There are just a lot of tourists, so this line moves slower than the Euro passport line. A little patience goes a long way. We ordered an Uber and followed the instructions to get to the Uber pickup area near the parking lot. Easy instructions our driver found us at the airport in good time.

This was an easy airport to navigated they had alot of great shops while you wait for your flight…read more Everything was very smooth