Arrived a little late. We had reserved a base model car with automatic (which is still a lot in…read moreEurope). They didn't have any so they upgraded us to the top of the line model that they did have for free. We didn't even need to buy a GPS because it had one built in! This is probably standard for rental agencies but this went smoothly with no problems. Well done.

Had an appointment to pick up the motorscooter I rented for three days on Saturday August 15…read more(2026). The shop was closed, no one picked up the phone and no response to whatsapp. It ruïned my schedule day trip to Cassis on Monday because it was impossible to rent another bike on such short notice.

This place is a complete scam. Stay away. They charge a $1,000 security deposit and will find any…read moreway to keep to it. Also, we witnessed multiple mechanical problems with the bikes that make them extremely unsafe for the busy roads in Marseille.

Very dishonest company. They spoke perfect English until it came time to upcharge. I said,…read moreexplicitly, I did not want additional insurance. They put it on there anyway, along with roadside assistance. Not speaking the language, and not in a position to walk away and find another rental, I signed, but elevated immediately to customer service. They claimed they could do nothing until the final bill was sent, after which they claimed they could do nothing because I had agreed, and already used the service. The car was also a piece of garbage. Run of the mill highway robbers if you ask me.

This was my first time renting with Europcar and it will 100% be my last. What should have been a…read more$350 rental turned into over $800 because of sneaky extra charges and bogus damage fees. They slapped on a cross-border fee and a premium station surcharge even though I had already paid what was required when I booked. Then at drop-off, they claimed there were scratches on the car. Funny thing is -- when I picked it up, there was no damage report provided at all. The car was parked in a ridiculously tight garage, and they apparently expect customers to crawl around inspecting every inch, then go all the way back to the desk to argue about it. Completely unrealistic. When I contacted customer service, they were no help at all. Basically, their attitude was "too bad, you should've caught it." No accountability, no fairness, nothing. Bottom line: Europcar will nickel and dime you, tack on hidden fees, and then blame you for damage you didn't cause. Out of all the rental companies I've used, this was hands down the worst experience I've ever had.

From the owner: Notre agence Rent A Car vous propose la location de véhicules de tourisme (voiture économique,…read moreberline, familiale, minibus) et utilitaires de 3 à 20 m³ au meilleur prix.