Location: airport Staff: it's a hit and miss with who you…read moreget and how much they know. Had the pleasure to work with Miguel and he was beyond helpful. Friendly, helpful and fast Price: rental car average Cars are kept clean

David was super helpful, explained all the options about car choice and insurance choices without…read morebeing pushy at all. Very friendly, excellent service, and the car is good too

From the owner: Ofrecemos servicios en la renta de autos y camionetas. Estamos ubicados en el Distrito Federal…read more Tenemos una ampli variedad de opciones para la renta de autos: autos compactos, medianos y grandes, así como de lujo. En la renta de camionetas contamos con vehículos para pasajeros o de carga.

Stay away from them. They are scammers. I have booked a car via one of their agent including a one…read moreway fee and when I picked up the car they charged me again telling me that the offer they have provided to their agent was not real!!! We add to pay double!!! Go with Europcar or any other but not them.

I've rented from different rental car companies and national is probably one of the better ones…read moreoverall. From quality and age of cars to service. They also offer full coverage with zero deductible in case of a collision which gives you peace of mind. If you are a frequent renter, they also give you free upgrades. I have also rented from National in different cities within Mexico and I can say that there is consistency in the quality of the cars that are available. Certainly if they could do better in terms of customer service and speed of getting customers in and out doing the same way that National in the US gets that done. But when compared to other rental car companies In Mexico I would say that National does stand out.

If I could I would give it 0 points for the review. I reserved a car a week ago.. even paid for it…read moreto make sure they will have it on time. Got to Mexico and the lady at the front desk on sala E3 said they don't have my vehicle ready, they probably rented to someone else for more money. They are horrible at the airport to try to rent a vehicle.

Should be no star review. Car was delivered with only 1…read moreliter of gas. I had to find a Pemex at 8:00 PM on a Saturday night in a city to which I had never been. With only 1 liter of gas and no cell service. Was told I had to return car with full tank of gas or be charged for gas. Shuttle driver refused to take me to proper terminal and told me to take the airport bus or train. The whole experience was horrible. Also, no one at the counter spoke any English at an airport that regularly and consistently serves US, Canada, and England. I try to speak Spanish, but come on...... On the plus side, they tried to charge me for insurance even though I told them I had prepaid for that. Fortunately, that charge did not go through.

Es una empresa SCAM no renten aquí por ningún motivo. Los autos ademas de ser viejos (más de 10…read moreaños) realizan prácticas indebidas. Rente un auto con seguro el cuál al estar estacionado un tercero lo chocó y se hizo responsable ante las dos aseguradoras. Tanto esta empresa como su aseguradora el día del sinistro me afirmaron que no pagaría yo nada (obvio, no tuve nada que ver) . Luego de un mes, me hicieron el cargo a la tarjeta por el depósito argumentando que se cobrarán los días que estuvo en el taller (como sea se quedaron con $16,000 MXN) de mi depósito. ¡Eviten esta empresa!

Avoid using this Gold car rental car company when I return the car it had a small scratch on the…read morefender and under front lip from bumper they had told me the smal scratch from fender had came off and the other small scratches from bumper lip since I had the car almost a month and were minor scratches I wasn't going to have to pay after 7 days I get a message that I would have to pay 7500 pesos for minor scratches never ever again renting a car from them I'll post the pictures of scratches

Unsure what the bad ratings are about. These guys treated me right. Maybe it's not the full service…read morehertz but if you've rented a car before and you know how to read I'd say this is a solid choice. I'll be back. They had a Kia for us. It's a Mexican company and I believe in local. Maybe the bad reviews are from People that thought their car insurance should be covered by their credit card - that's fair - but I wanted the whole package. Mex was good to us.

Do NOT go through this company. My husband made the reservations online. It took them 40 minutes to…read moreshuttle us from the airport to their office and another 40 to process the paperwork and assign us a car. I had to ask the reps if they were making the freaking car since they were taking forever. I would not rent a car from this company nor suggest it. Horrible experience!

I have used Hertz in the United States and once in Tijuana México before this time in the CDMX…read moreAirPort. If you value your time and money, do not rent from here. The man gave terrible service, cancelled my reservation due to a change in their rental policy. He gave little to no information about my refund. No I find my self having to go through my own credit card to get a refund. As it turns out they purposely gave me very little information on purpose in hopes that I miss the deadline. I will be suing them on a matter of principle. They likely do this to everyone.

AVASA, the company in Mexico that controls Hertz, Dollar, Thrifty and Firefly, has perverse…read moremonopolistic practices, misleading advertising and terrible business and customer service practices. Never rent a car in Mexico with them. For the third time, this time with Thrifty, I have been brutally deceived by AVASA. On the first two occasions, both in the Christmas period with clear overdemand for units, having confirmed and paid reservations, when I arrive at the counter to receive the rented car they inform me that they do not have units. The third is the most abusive of all. I made the reservation and payment for my car during the buen fin, with supposedly 70% discount (reservation from December 25, 2025 to January 2, 2026). A week before the start of the reservation (December 19th) I receive an email from the company saying that my reservation, even when it is confirmed (with confirmation number on the reservation receipt) and paid, does not comply with "its terms and conditions", asking me to contact a telephone number (5591289019) and that if I do not do so my reservation will be canceled. I called immediately and, after waiting 30 minutes just listening to music, without further information, after exactly 30 minutes of waiting (from 3:20 p.m. to 3:50 p.m.), the call was automatically disconnected. After that, I wrote an email responding to the email received, explaining my annoyance at the great lack of professionalism for the email sent as well as the impossibility of communicating with the company to resolve an alleged issue regarding "its terms and conditions" not timely declared in the reservation process. They never answered that message, explaining in detail their argument of "we detect that some details do not fully conform to our current terms and conditions", as well as the fact that "In case of not receiving your confirmation, the reservation will be automatically canceled", even if it is confirmed and paid. In that email I told them that, in the event of non-compliance on their part, I reserved the right to take the corresponding legal and financial measures for their non-compliance. After not receiving a response, I called directly to the reservations phone number on my confirmation receipt (5591289020), where they informed me that the discount of my reservation, received during the good weekend, did not apply to the dates of my reservation. I informed them that this condition was never explicit during the booking process, so it was a misleading promotion. They told me that they couldn't do anything and that if I wanted to keep my reservation, I would have to pay the current reservation price (800% higher, demanding the payment of $32,000 pesos instead of the $3,370.06 of the original reservation for 8 days of a Jetta vehicle or similar). In addition to being misleading advertising (it allowed the reservation during the good weekend, without establishing any exclusion of dates, in addition to giving a confirmation number of said reservation), it is clearly a practice without professional business ethics, since they wait until the last minute to inform the argument of the existence of "some details do not fully conform to our current terms and conditions", to try to charge an excessive overprice. Not agreeing with their practical lack of ethics and deception, they told me that they would cancel my reservation, offering me to refund what I had already paid in a period of 3-7 days to my credit card, with the obvious intention of being able to count on the unit that I had already reserved and confirmed, to another person, at the exorbitant price of the Christmas season. In short, it is a constant that AVASA conducts unethical business practices and misleading advertising, accepting paid reservations for units they do not have and using strategies to get cancellations of reservations that generate less income. These business practices are particularly worrying as they not only take over the national consumer, but also foreign tourists, especially in the face of an event of international significance such as the 2026 World Cup. Never in my life, I will book with them again and share this information with my acquaintances through my social networks. I will also file a complaint with Profeco, as well as with the National Antitrust Commission for these practices and deceptions. I hope that no one else has to suffer from these abuses, so I recommend not booking car rentals with Hertz, Dollar, Thrifty and Firefly in Mexico, all part of AVASA.

Bueno Servicio automotriz .Muy amables y a un precio razonable.Rentaria mi vehículo de nuevo aqui.read more

TERRIBLE EXPERIENCE WITH THIS COMPANY!!!!…read more They gave us a white Mitsubishi Mirage, which at first glance appeared to be in good condition. However, when traveling to Guerrero for my cousin's wedding, upon arrival we inspected the vehicle and discovered that the tires were extremely worn (evidence attached) and that two of them had bulges (protrusions on the sidewall) that developed during our trip to Guerrero, which represents a serious safety risk. Given this situation, we replaced one of the front tires (the one with the most obvious bulge) at a local tire shop, solely so that we could return safely to Mexico City. It should be noted that a new tire was not installed, but rather a used tire in good condition. The following day, when returning the vehicle, the company charged us $6,960 pesos for two tires, alignment, and balancing (evidence attached). This charge is completely unjustified. A new Bridgestone tire of that size and rating costs approximately $1,350 pesos, meaning $2,700 pesos for two new tires (evidence attached). In this case, the tires provided were not new; they were completely bald. Additionally: * Tire balancing does not exceed $150 pesos per tire ($300 pesos total). * Wheel alignment does not exceed $1,500 pesos. Even considering two new tires, the total cost should be around $4,500 pesos, not the $6,960 pesos we were charged for worn-out tires. On top of this, we were charged $6,336.00 pesos for four days of rental. In total, we paid $13,969.00 pesos for four days of renting a Mirage with two worn-out tires. Thank God no accident occurred on the highway, but this situation was extremely dangerous. I do not recommend this company and suggest that when renting a vehicle, you demand that the tires be in good condition. This was our first experience renting a car in Mexico, and we trusted in good faith that the company would provide a vehicle in proper condition, which clearly did not happen.

This review is for Alamo Cozumel. We recently rented a car through Expedia and then confirmed the…read morerental through Alamo's website to make sure we were getting what wanted. Our confirmation from ALAMO was for a mid-size car and included "LIMITED THIRD PARTY LIABILITY" as an "extra" however, when we arrived, we were informed that they don't HAVE mid-size vehicles...all they have are TINY Nissan March vehicles (luggage had to be piled on backseat!) Also, be aware that even though Alamo tells you that Third Party Liability is INCLUDED, when you arrive to pick up your car, they will insist that what is "included" is not enough and you MUST purchase additional TPL or they will not let you take the car! A sad scam that only seems to happen in Mexico.

I want to share my horrible experience with Alamo Rental Car MEXICO CITY AIRPORT…read more I arrived from LAX went to Alamo office to ask from my reserved car. I was told that they don't have my reserved car available I asked from any other car I was told they don't have any NONE available I couldn't believed They took my name and address and promise me they would delivered next day at my place next day by 6:00pm they didn't call they didn't showed up I call the 800 number they give me the airport office phone number nobody answered Call the 800 number again they give me the supervisor cell phone number I called no body answered voicemail box full they never call, email text Horrible experience in the end I went to another company very very satisficed with the service NEVER ever would rent a car with Alamo

Total scam and dishonest business. Avoid at all costs. Bait and switch. Post one price online and…read morethen charge a "mandatory" insurance when you show up of over $30 per day. Required even when presented with a copy of global credit card collision coverage. Rental policy terms clearly indicate you can decline the coverage if you present documentation from credit card company, but they still refused. To top it all off, the woman at the desk was completely unpleasant and just straight up rude.