Avis is scamming me. I am from NY and rented a car in Italy picking up at Ciampino airport and…read morereturning to Fiumicino airport. When I picked up my rental, it was hit in multiple places. I sent pictures complaining the next day that it's ridiculous they obviously charged someone for the damage and never fixed it. Why should I have to drive in a ghetto car when I'm paying money to rent it? Fast forward to drop off, this agent who helps me has the audacity to say there's tire damage that wasn't notated by Avis before and he was trying to pin it on me. He asked if I had any photos but I was in a rush to get to my plane and said he believed me anyway and I was good to go so we ran to security. I found photos my husband took when we picked up the car while we were on the plane and proactively sent them to the case I already had opened when I originally complained. I also mentioned that I didn't want to see unexpected damage charges on my account. Now I am seeing a charge for over $1700 when I should have been charged closer to $800. Avis is scamming me for damage caused by someone else. Here are all the photos to prove it wasn't me. These photos are all taken in the parking lot at pick up before I even drove the car. I will never rent from Avis again since they are thieves.

We had a great checkin Monday September 23 thanks to Fabrito! He was very friendly and helpful and…read moregot us a lovely car! Thank you Fabrito!

Very simple: scam artists trying to force you to buy their insurance. I had to cancel my…read morereservation and go to Sixt across the parking. Details: despite my very good knowledge of how the car rental industry operates, I kept being told they could not rent me a car if I did not buy their insurances... why? Because I did not have an international drivers licence (LOL x10...nice try!). They even said it's the ''law'' and offered me to go rent with the other car rental desks within the same space, knowing very well the other 3 or 4 desks would give me the same BS and that I would have to come back (the other desks were even worse crooks like Gold Car etc so I didn't even bother). What did I do? I crossed the sidewalk (across the parking) and went to Sixt. Saved lots of money and wasn't harassed for 1 second about the ''law'' . I ended up saving 180euros as I did not have to buy their useless insurance! Note: the look on the Sicily by Car's employee faces were absolutely priceless when they realized I officially cancelled and had gone to Sixt...(as it wasn't within the same office).

This was a bad choice from the beginning. I went with the online deal feeling I had triumphed in my…read morequest to find the best online price and very nearly got caught with my head in my arse for doing so. Upon picking the car up in Rome, it was filthy and had tons of damage. I made sure to take numerous photos at pick up, to document, and insisted on having an employee in some of the photos as we did the inspection. I then had to ensure that all of the damage had been recorded properly on the inspection slip they give you... as I had anticipated, they failed to write down much of it. My response was to make the inspection employee hand write all of the damage in the very tiny description panel, sign it and print his name! I suspect this is a business as usual ploy to get you at the end for damages that you didn't do. When I dropped the car off in Sicily, the representative was very rude.. he then attempted to charge me for existing damage, ignoring the notes on the inspection document, and then got even more upset and rude when I proceeded to show him the photos of the vehicle from the Rome pickup. As he closed my invoice out, I was told this was my final bill, I owed nothing more and was fully paid. So I thought! 6 month later, Sicily by Car attempted to recharge my card for an additional $65! I have not received an email from them explaining why this new billing occurred six (6) month later, but it's obviously a very devious and crooked approach to catch customers down the line for unfounded charges, making it very difficult to contest. THIS IS THEFT, make no mistake about it. As Italy is such an infamously corrupt country, I doubt Italian law makers will do anything to reprimand this company. I have registered a complaint, but very much doubt this will go anywhere, until there is a critical mass of customers making the same complaint. Personally, I will never use this company again, and I hope that customer migration and a subsequent negative economical impact will force then to change... or die on the vine. I prefer the latter ;)

Weeks ago I used this service. She was late and had a…read morereally nasty attitude. She also charged me extra €50 for city tax. I guess she didn't like Americans. Never again!!!

Prompt, professional, reliable service. I will use them again on my next visit to Rome.read more

Don't ever rent a car from Europcar, they are VERY BAD NEWS…read more Europcar falsely accused and charged me for key lock damage AFTER I returned the car very early in the morning at Malpensa Airport in Milan, Italy. They did not have an attendant at the car return site so I dropped the keys in a special "key drop box" at the kiosk. They claimed unspecific damage and charged me 400 + Euros and sent me a bill. They have never provided me with any details about the damage they claim. After much back and forth they finally state it was damage to the key lock but not which lock specifically. I have spoken to friends who have also used Europcar and had the same bad experience. At the car return I locked the car by pressing the key on the pad and it was in perfect order. I also had full insurance on the rental. Europcar are ripping people off!! NO STAR