A+++ Service, my laptop experienced the Blue Screen of death. I saw a favorable review for Steve…read more His shop shows he is a professional. He phoned me the following day with the root cause of failure, and had it repaired with a new drive the next day. Super fast service, fair price, nice upgrades to the unit. Steve was very customer focused and a nice guy who knows computers.

Steve did a fantastic job of helping me address a computer problem I ran into and needed a solution…read morethat didn't involve driving to Pensacola. Excellent craftsmanship, service, and overall experience. He could've sold me a higher-priced cooler but didn't - he gave me the best performance-per-dollar, excellent value. Highly recommend you check out this brick and mortar - it's a nerd's dream!

Took in to have my computer cleaned up. When returned I found they had removed my MS software. Also…read morefound they had upgraded my computer to Windows 10 latest version which I did not ask for. Now I get advertisements popping up on my computer every minute. So if that was not enough they did something to make my computer run extremely slow. They said they had vacuumed the inside to clean out the dust. Nope, they did not so I opened the tower and cleaned it myself at home. I afraid to take it back to them for fear of something else going wrong. I don't trust them.

From the owner: NetData Consulting Services is a full services MSP that provides onsite and remote managed IT…read moreservices, security, remote access, and cloud-based service offerings. We provide end to end security protection from data loss and Ransomware, and disaster prevention with managed on- and offsite backups. We specialize in Microsoft cloud computing and their award winning Office 365 productivity platform. Our partnership with RingCentral also provides businesses borderless VoIP telephone services. NetData Consulting Services has the tools and products to keep your business growing or help a new venture from the ground up.

My wife, Peggy, and I are retired teachers, so we know all the basics of using computers ... but…read morewhen some problems arise, we're clueless how to resolve them. Unfortunately, most repair facilites want you to bring the entire computer to them, but I wanted someone who could come to our apartment and try solving the problem here without disassembling all the camera, printer, audio speaker cables, etc. I saw some very positive reviews of Emerald Coast IT -- which serves Navarre and Gulf Breeze -- so I figured I'd give them a try. We couldn't have been more pleased with Matt, who cheerfully agreed to make a housecall. He was not only extremely personable and patient with us, but very tech savvy and quickly deduced/solved the problem. We can't recommend him more highly. If you have a computer that requires the repair person to come to you, he's definitely your man.

Matt and his team did a fantastic job! They replaced the network equipment, ran cable (very…read moredifficult runs through brick walls...) and mounted/installed surveillance cameras. Matt went out of his way to make sure everything worked properly and even helped with IT equipment that was already in-place. This is a remote (to me) small business and I could not be onsite. I will definitely use Emerald IT Services again!

Great experience here…read more I called to see if they could help, but my phone had bad reception and we got disconnected. A few mins later, they called me back! I was already pulling into their parking lot. Dan greeted me, and we got down to business. He was attentive, offered different possible solutions, and we found the best avenue. I can understand how these guys stay busy; they're professional, personable, and efficient. I think we showed up at the right place at the right time. No one hopes for a computer issue, but when it happens, I hope people like this are around. Thanks, y'all!

Took my I-Pad in on a Monday for a screen replacement. Was told by Brian that they were his least…read morefavorite things to do, okay why did he point that out? He told me over the phone it would be $149. Then wanted to charge me $165 in person. When I mentioned what he said he honored the $149. Then he said he had to order the new screen and it would take a day or two to come in. He said he would call me Thursday or Friday. I made sure to point out I was anxious to get it back as I am a musician and have 300+ songs stored on it. On Friday afternoon I called him after hearing nothing. Brian was rude and said I told you we were backed up and it wouldn't be till Monday or Tuesday (That is not what he said). He continued to say you can come get it and I'll refund your money if you prefer. He was rude and short. I just wanted him to do what he said he could do. Six days later again I call him after hearing nothing. He said did you get my message on Wednesday (I had no message). He then said it would be ready Thursday afternoon by the time my wife gets there. When she arrived he told her it needed an additional part it needed to again be ordered and would be ready Friday or at the latest Monday. I called on Monday and left a message. Then my wife called and was told Brian was off that day and it would be ready Tuesday. Finally on Tuesday Brian called and said it was ready. 15 days of miscommunication and run around. Now my camera doesn't work when I reverse it. Half the screen is blacked out. After two weeks the home button quit working! What a joke. No way will I take it back. I found Brian to be arrogant and rude and a bit full of himself. Absolutely terrible communication and customer service. No apology for anything but rather he blamed me for the way I broke it. I regret that I didn't just buy a new one. I would never use this business again.

Data Revolution has been great to work with and provides prompt, professional service any time that…read morewe need help. We would highly recommend them. Ron Smith, President, Coast Software, Inc.

From the owner: We simplify technology so our clients can focus on their business…read more 24/7 on call support available. Cybersecurity, IT Support, VoIP Phone solutions, Internet, Data Protection and Disaster Recovery, Telecommunications Service, and Network cabling for Small businesses in the Pensacola, FL and surrounding areas.

We have been working with Bit-Wizards since 2012 in multiple IT capacities. The most recent project…read morebeing our new website. Not only is Bit Wizards an avid community partner, they are well known on the state and global level and have multiple locations. If an issue ever arises, Bit Wizards provide fast and prompt service. Not only do they build the platforms, manage your services, etc. they also go out of their way to provide training. Not once have we ever felt like we were asking a novice question! Bit Wizards continues to rank in the Florida Trend Magazine's Best Companies to Work for. A strong company culture leads to happy employees!

From the owner: Whether you need to develop an application, build a brand, or move to the cloud, your ultimate goal…read moreis success. Our local service is primarily Managed IT Services (MITS) is designed to help your organization get work done without the headache of technical difficulties that can hinder progress. -It's like having a full-time IT staff without the cost of hiring them internally. -No annual contract and no early termination fees. -Only pay for what you use. Never worry about IT again!

We started with basic internet service, which was fine for a few months (some short downtimes)…read more Added TV for the Olympics...tv menus terrible, many problems with the digital tv unit (dropped recordings, picture freezes, can't pause/play, etc.). Since we don't watch much TV we let that slide. Internet connection began dropping repeatedly, called tech support (Chris). He said my signal strength was awful and we should consider ourselves lucky things weren't worse. Then he tried to sell us insurance in case the problem was inside the house..um, no thanks. Then he scheduled a service call for two days later. No one showed up. Called tech support..got Justin. He said they didn't sched the appt right and someone "might" be able to come out later the same day. Asked for supervisor since I didn't want to wait on someone maybe showing up. Justin put me on terminal hold. Called customer service, got Tonya. She said she'd get a supervisor and promised not to put me on hold. She then put me on terminal hold. Called back and got Cherissa..she said no supervisor available. I could her someone faintly in the background giving her instructions so I asked for them. It was Pam who went and got me a supervisor without putting me on hold. Supervisor Mr. Ellis said no guarantees but he would call back and let me know when they could come out to fix it. He called back hours later and said someone would be there that night. Tech came out late that night and found I had signal strength outside the limits. Traced the entire system and discovered that the problem was at the drop at utility pole..not putting out prescribed signal strength. He put a call in to get it fixed (said it would be 24 hrs) and in the meantime, changed one of my splitters so that it sapped less signal strength. He said was within the ok zone (+10 - -10db..I was now at -7.6db). He also found that I was being charged for equipment I didn't have...I'm on the phone now (its been 90+ minutes and 7 departments to try to get the charge removed) while I type this update. Today's tech support: first the standard condescending instructions about how to unplug router and modem and reset everything. They could see my signal strength was in the red (apparently they don't get a # just colors). Didn't know anything about the problem with the drop but said if it was true it would be two weeks to fix (I saw the Cox bucket truck drive by, turn around and leave after doing nothing). Reset didn't help so they sent me to 'Tier 2' tech support...very snotty guy who didn't want to listen to any info from what the previous tech guys did or signal strength etc. He claimed it was someone stealing my wifi or my microwave oven. This is completely illogical since the signal strength is being measured prior to the wireless router. Tried to convey this and that the modem is showing yellow lights not green, he replied that the modem lights have no meaning. Also, my wifi is password protected with a strong password, WEP2 and I live out away from town. I went ahead anyway and let him guide me though changing my wifi channel and network name (which makes you change that info on every device in house btw)..this is the same baloney the UVerse guys did all the time but their basic tech guys could do that...no change, no improvement, no consistent internet. It's been a week now and I'm giving a star back solely on the customer service of Maude who answered one of my phone calls to tech support. She listened, looked at my readings, apologized for all my troubles and did some research on my case. She called back the next day and again today. Cox should have all techs learn from her..she acts like she gives a damn. We have another tech appt tomorrow to fix the drop. I spent several hours reading about my problem (very common) and discovered I can read my modem signal...I can see the low signal strength and also that it is sometimes on 5 channels and sometimes on only one. Sometimes I'm at max advertised speed (according to speedtest.net) ~30Mbps (if I take my TV splitter out to get more signal strength), sometimes I'm dropped completely, sometimes Im crawling at .1Mbps..these are download speeds btw, my uploads speeds are excellent. So I asked for a new modem...removed router from system and had same results. Alas no FIOS, not even UVerse, etc. available in our area (Shalimar).

Tell the truth pls!! Online it says one thing completely opposite when in the store…read more The upsell is ridiculous! No thanks....