I always go to the Nike factory store in any outlet mall. Sometimes I luck out and find something…read moreand other times I leave empty handed. This happened to one of the times that I lucked out. I recently discovered that I could fit into kids sized shoes. After perusing the women's section I wandered over to the kid's. There I found a pair of running shoes similar to one that I already own and they were on sale! I tried on another pair of running shoes and liked those as well. What's a girl to do? Buy both, obviously. Got 2 pairs of running shoes for just over $100. I'd say that a great deal.

I see bunch of workers standing around, I went and ask for a size for my son, response was if it's…read morenot on shelves they don't have it. Not even bother to go that extra mile. Went to ADIDAS instead, found a better looking one half the price. They were amazing help. I guess that's what happens when you hire people that doesn't want to work at Nike. Oh well! I might drop by ADIDAS to get me a pair too.

My mom alerted me to a sale and saw a potential pair of boots that I might like. I tried them on…read moreand they were on sale. How could I say no? The staff were there to help but also didn't crowd us for a sale.

I had such a wonderful experience at the New Balance Factory Store at Toronto Premium Outlets, and…read moreI truly felt it deserved a special review. As someone with a disability and ongoing issues with my left foot, finding the right shoes is very important to me. After a year of recovery and therapy following a stroke, this was actually my first time going shopping again. My therapist recommended New Balance, and I'm so glad I followed that advice. From the moment I walked in, the team made me feel comfortable and supported. Tafair, who assisted me, was incredibly kind, patient, and knowledgeable. He spent over an hour with me, bringing different styles, explaining their features, and helping me find what would work best for my needs. At no point did I feel rushed or like I was asking too many questions--he was truly professional and caring. I also had the chance to speak with the supervisor, Imran, to share my appreciation. He spoke very highly of Tafair, and it was heartwarming to hear about his journey and goals. It made the experience even more meaningful. Kyram, Mac, and Denzel were also friendly, welcoming, and professional--they all contributed to such a positive atmosphere in the store. If I could describe this team in a fun way, I'd say they are like a flight crew: Captain Imran leading with professionalism, Pilot Tafair expertly guiding customers to the perfect fit, and attendants Kyram, Mac, and Denzel making sure every customer feels comfortable and cared for throughout the journey. Thank you all for making my first shopping experience after recovery so special. I truly appreciate your kindness and dedication--you made a big difference for me.

From the owner: At New Balance Factory Stores you will find a vast assortment of New Balance footwear and apparel…read more We also specialize in personalized one on one service to help you find the perfect fit. Our trained Fit Specialists will expertly assess and determine the best New Balance styles for you.

This story is completely absurd. We've visited itseveral times in February, and each time we left…read morewith the impression that the staff is entirely incompetent. But today they were at their lowest level! Whenever we ask to speak to a manager, they're never available. However, I suspect the person who claims the manager isn't there might actually be the manager. The level of service is shockingly poor, something I've never experienced elsewhere. The salespeople are poorly trained, with zero knowledge about the products or how to interact with customers. The customer service is truly disgraceful and shameful.

No offence but this store had Garbage compared to a brand which they sale. This store part of…read moreToronto Premium Outlets, which recently opened up in Halton Hills off of highway 401. The customer service in store was great and friendly. Don't worry about parking as there is plenty.

This is a lovely store. It's near Gucci and Jimmy Choo. The store is large and the staff are…read morevery kyowlegadeble and pleasant. I was looking for something specific and the employee was easy to work with and thoughtful in responses. They limit the number of people in the store at any given time, so best to arrive early or be patient. Extra star for the employees. 3 stars for this large chain. I default chains to 3 stars as they must be A-OK to expand as they have.