So, I had been hearing about 5.11 for some time now, well I finally made it over there. The…read moreselection is nice, depending on what you are looking for. They have a limited stock on some things, and then great selections on others. The bad, if you go in there expecting customer service, forget about it, there was only one guy working and he pretty well stayed hid behind a display leaning on the shelves messing with his phone. I think if my intentions are to go in and drop almost $200 on a belt, I expect some customer service, and I shouldn't have to solicit it, either. He looked up on occasion but then right back down to his phone. Sales people shouldn't be allowed to carry their phones while on the floor. If they were set on burning a potentially loyal customer into someone who will never come back, congratulations, you did it.

From the owner: 5.11 Tactical manufactures gear for every mission. Whether you are law enforcement, firefighter,…read moreems, military or looking for innovative durable solutions, 5.11 makes gear for you. Choose from a wide range of men's and women's apparel, backpacks, footwear and every day carry accessories.

So, I don't care to go here much, but I had to, I wasn't looking forward to the typical abuse you…read morereceive from employees as you shop there, but today was different, I had to go. So I found the section I was looking for and stopped a young lady to ask for either someone to move the totes, obviously just unloaded from a truck, or if I could get a pallet jack so I could do it. She did not reply with the usual, " not my department, I'll call someone", no, she laughed and said she wouldn't let me do that, I was a customer, so I found what I wanted, she offered further assistance and she was so helpful when her coworker walked up I told him how she helped me find my balls and how happy I was. Dynasty, is the definition of what customer service should be. She found my balls, offered more help, when I saw her again later, she smiled huge and asked if I was still okay or if she could help me further. How cool is that? Totally unexpected from an Academy employee. Thank you Dynasty! Keep up the great work!!!

Store looks like a second hand store. Displays are unattended. Most items dont even have price…read moretags. Only reason to be there is if you need something specific, made sure they had it online and called to verify, and know the price. Very disappointing. No reason to shop for anything I ntrresting.

Went in Thursday to buy my kid a new baseball bat, wasn't greeted at the front like usual (the…read morecashier seemed to be more into their conversation with other worker at the front than focusing on any customers), was helped on the floor by kid putting away baseball stuff (didn't really know what i was looking for but he was VERY helpful)! Cashier seemed to be in a rush to get back to conversation versus asking if I found everything okay (asking bare minimum as someone who works in retail). Overall, was very impressed with floor crew and their customer service skills over the person who you would think is the face of the shift (cashier/greeter). Don't remember their name, but if I were a manager (and I have been) I would move them away from the frontend.

Why am I not surprised this place has 1 star. I'm sure it's because we can't give negative stars…read more Every other Dicks I've been to the customer service is amazing. I've been here twice today. The first time it took over 2 hours to get my son a pair of soccer cleats. Had to come back to get me some indoors because unfortunately Lubbock's selection is 0. Store is basically empty. I've been waiting for 30 minutes for a pair of shoes. Some guy has asked me twice now if I've gotten them and, no, I'm still standing here without shoes? Went to look at golf clubs and asked a question and got I don't know and they walked away. This store is an absolute joke. Close this down and reopen the one in Lubbock where people actually care.

Would leave a 5 stars but the "managers" that represent customer service upfront have horrible…read morecustomer service. Victoria on the other hand had outstanding customer service and was looking for alternative routes to help solve my problem. She should be promoted to manager because she knows what she's doing! Other than that would not recommend buying shoes from here their policies are dog shit

Pricing errors TERRIBLE Customer service Jsut don't like…read morehow they argued with us about prices