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    Pace, FL

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    Skin & Tonic

    5.0 (2 reviews)
    Closed 9:00 am - 5:00 pm

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    Response time

    12 hours

    Response rate

    100%

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    Gulf Coast Plastic Surgery

    4.0(37 reviews)
    8.7 mi
    $$$$

    I cannot say enough wonderful things about my experience with Dr. Butler and the entire team. From…read moremy very first consultation and follow up appointments, I felt informed, supported, and genuinely cared for. Dr. Butler took the time to listen to my goals, answer every question, and explain the procedure in detail. I never felt pressured, and I appreciated the honest recommendations. I am only two weeks post op and am already extremely happy with the results . The incisions are healing beautifully, and the attention to detail is evident in the outcome!

    If you are considering surgery with Dr. Butler or anyone at Gulf Coast Plastic Surgery, I strongly…read moreencourage you to read this review carefully. I underwent a primary rhinoplasty with Dr. Butler in July 2024. During my consultation, I clearly stated my two main goals: reducing my dorsal hump and lifting or rotating the nasal tip. Dr. Butler told me that my tip angle was already appropriate and that reducing the dorsal hump would cause the tip to "fix itself." Although I questioned this explanation, I trusted his professional judgment and proceeded with surgery. From the early postoperative period, it was evident that something was wrong. Even with the cast still on, my nasal tip appeared droopy and unsupported. I also want to note that no taping or support was ever used postoperatively to help maintain tip position. I was repeatedly reassured that this was normal and advised to "give it time." At cast removal, the issue became more apparent. Although swelling masked some of the deformity, my tip remained rotated downward, consistent with a developing pollybeak deformity. I again raised concerns and was told that all swelling had "settled into the tip" from the cast and that there was nothing to worry about. Between two and three months post-op, after moving out of state, I sent multiple emails to Dr. Butler's nurse expressing concern about my collapsed, downward-drooping tip and a prominent bump at the tip of my nose that appeared to be protruding cartilage. These concerns were again dismissed and attributed to swelling due to my being "very active," and I was told I would need to wait until six months post-op for evaluation. At my six-month in-person appointment, my appearance had not improved and had, in fact, worsened. I raised my concerns directly with Dr. Butler regarding the obvious pollybeak deformity. His response was dismissive; he stated, "Someone's been online, haven't they," and told me that my nose looked great and that he "wouldn't have changed a thing." No revision, corrective plan, or financial accommodation was offered. Following this appointment, I consulted with three well-known U.S. revision rhinoplasty specialists, all of whom independently confirmed a clear pollybeak deformity, a droopy and under-rotated tip, and protruding cartilage irregularities. Ultimately, I required revision rhinoplasty at fifteen months post-op, at an additional cost of $15,000. Several months after my surgery, I reviewed the practice's website and was shocked to find my photos being used in a misleading manner. Although I signed a photo release, I did not consent to false or deceptive representation. The photo labeled as my "before" image is actually my six-month post-op result, while the photo labeled as my "after" image appears to be taken within the first month post-op, when swelling temporarily obscured the deformity. The website claims the "after" photo was taken at four months post-op, despite me not having a four-month appointment. If my nose truly "looked great," it is concerning that my unsatisfactory six-month result was used as a "before" image. I have attached screenshots and accurate before-and-after photos for reference. I reached out to the office to express my concerns regarding my postoperative care and the misleading use of my photos and received no response. I am sharing my experience so that others can make a fully informed decision and avoid the physical, emotional, and financial distress that I endured.

    Photos
    Gulf Coast Plastic Surgery - Coolsculpting is an FDA approved procedure that treats subcutaneous fat.

    Coolsculpting is an FDA approved procedure that treats subcutaneous fat.

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    Gulf Coast Plastic Surgery

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    Kevin Welch, MD

    Kevin Welch, MD

    4.5(8 reviews)
    6.1 mi
    $$

    Disappointing Experience…read more I'm writing this review with mixed feelings. My mother was previously a patient of Dr. Kevin Welch, and I know him to be a very kind and competent doctor--our kids even attended the same elementary school. However, my recent experience with his scheduling staff was extremely disappointing. After booking an appointment weeks in advance, I was contacted to reschedule and was offered a time with the Physician's Assistant instead of Dr. Welch, which was not my preference. When I mentioned that I had been trying to contact the office--explaining that their email was not working and that I was disconnected when I initially tried to call--the scheduler became incredibly rude for no apparent reason. Throughout the entire conversation, she would not stop talking over me, blabbering incessantly and preventing me from getting a word in edgewise. She subjected me to a long-winded tongue-lashing and even accused me of being short with her, which was ironic given her own erratic and unprofessional behavior. When I explained that I would be mentioning this experience to Dr. Welch, she became even more indifferent, telling me to "go ahead" in a dismissive and antagonistic manner, as if my feedback would not make any difference. It felt as though she was an embedded employee who believed she was above accountability, which made the situation even more uncomfortable and frustrating. While I still plan to keep my appointment and expect a positive experience with Dr. Welch himself, I sincerely hope he addresses the issues with his scheduling staff. Specifically, the rude and unprofessional woman handling the scheduling needs to be either retrained or replaced. Her behavior is a disservice to Dr. Welch's reputation and could easily deter potential patients.

    Dr. Welch is probably the only person that I would trust in terms of cosmetic and medical…read moredermatology in Pensacola. I feel incredibly lucky that I've been cared for by his capable hands. He is an artist when it comes to cosmetics dermatology as well. My results have always been natural yet improved. I knew that I could trust Dr. Welch the moment when he recommended something that would make him less profit. He's not just going to go along with a procedure for more income and his work shows! He's super down to earth and treated me like I was one of his children and all of his recommendations have not fail me. Before getting treatments from him, my skin was awful! Now, my skin has been truly transformed and it's only just the beginning! His staff members: Ms. Robin, Ms. Pam and Lizzie have always been super sweet and kind to me as well even though half of the time, I looked super crazy after treatments and Dr. Welch and his team have never made me feel less than beautiful because of that either. Do not be apprehensive and make the appointment. You won't regret it.

    Photos
    Kevin Welch, MD - Inside the Welch SkinCare Center, a SkinCeuticals Advanced Clinical Spa.

    Inside the Welch SkinCare Center, a SkinCeuticals Advanced Clinical Spa.

    Kevin Welch, MD - Chemical Peels available through our aesthetic services and provided by a licensed aesthetician.

    Chemical Peels available through our aesthetic services and provided by a licensed aesthetician.

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    Ora Medical Spa

    Ora Medical Spa

    3.0(2 reviews)
    8.9 mi

    I really hate writing negative reviews, because my mom and I actually did enjoy the treatments we…read morereceived at Ora Medical Spa, but the experience surrounding pricing and communication left a really bad impression. A coworker/friend gifted me two $300 facials and specifically confirmed with the spa beforehand that we could use them toward our appointments. When I booked and even reconfirmed the appointments, I made it very clear that my mom and I were both coming in for microneedling treatments. After our sessions, Sara walked us to the front and started discussing a 6-month membership that included one facial per month. I asked if unused membership facials could be given to my mother, and she said yes. However, moments later, we were told the gifted facials from my friend could NOT be transferred and could NOT be used toward microneedling. That made absolutely no sense to me considering they had just explained that membership facials could be gifted to my mom, and we had confirmed multiple times before the appointment what services we were receiving and how the gift credits would be used. My friend had even checked with the spa before gifting them to me to make sure it was okay. The entire conversation became extremely awkward, especially standing at the front desk after our treatments while trying to figure out unexpected charges. At one point we were told we would need to pay full price, then offered an "exception" if we chose a different facial another day, which honestly was frustrating because that was never the agreement. Eventually, because of the misunderstanding, they lowered the microneedling price to $250 each, which I do appreciate. Still, the whole situation left a bad taste in my mouth because this confusion could have easily been avoided with proper communication from the start. It's disappointing because my mom and I actually liked the services and had fully planned on signing up for memberships afterward -- but after this experience, we decided not to.

    The skin tightening treatment really works!!! Looked 10 yrs…read moreyounger. No more dropping or saggy chin and jaw line. No bags under eyes. Red light therapy also used.

    Skin & Tonic - medicalspa - Updated July 2026

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