I really hate writing negative reviews, because my mom and I actually did enjoy the treatments we received at Ora Medical Spa, but the experience surrounding pricing and communication left a really bad impression.
A coworker/friend gifted me two $300 facials and specifically confirmed with the spa beforehand that we could use them toward our appointments. When I booked and even reconfirmed the appointments, I made it very clear that my mom and I were both coming in for microneedling treatments.
After our sessions, Sara walked us to the front and started discussing a 6-month membership that included one facial per month. I asked if unused membership facials could be given to my mother, and she said yes. However, moments later, we were told the gifted facials from my friend could NOT be transferred and could NOT be used toward microneedling.
That made absolutely no sense to me considering they had just explained that membership facials could be gifted to my mom, and we had confirmed multiple times before the appointment what services we were receiving and how the gift credits would be used. My friend had even checked with the spa before gifting them to me to make sure it was okay.
The entire conversation became extremely awkward, especially standing at the front desk after our treatments while trying to figure out unexpected charges. At one point we were told we would need to pay full price, then offered an "exception" if we chose a different facial another day, which honestly was frustrating because that was never the agreement. Eventually, because of the misunderstanding, they lowered the microneedling price to $250 each, which I do appreciate.
Still, the whole situation left a bad taste in my mouth because this confusion could have easily been avoided with proper communication from the start. It's disappointing because my mom and I actually liked the services and had fully planned on signing up for memberships afterward -- but after this experience, we decided not to. read more