Great staff, very caring and professional. I have had several procedures done as well as other family members. Appointments are easy to make. read more

Several years ago, my dermatologist, referred me to Skin Surgery Greensboro. I had Mohs surgery on my upper thigh, by Dr. Albertini and it turned out great. I kept coming back because I realized they are a "one stop shop". They can do whole body skin checks and if they find something suspicious, they can take care of that too. I recently saw Dr. McCarthy for an overall skin check and I really liked him as well. You will be taken care of from the call to make the appointment, to the front desk staff, to all of the nurses and then the doctors. I highly recommend this group. read more

I had Mohs surgery with Dr. Mitkov on my left cheek in January. He said in 12 months, I should heal so that no visible scaring would be noticed. It is almost 5 months and only a pin prick is visible in one section of the cheek. He is amazing! I would recommend him to anyone. In addition, the staff is professional and friendly. Who could ask for more? Judy P. read more

Only wanted to offer surgery for a thinning hair issue. Nothing else was very clear to me .

I had Mohs surgery done on a very small Basil Cell Carcinoma on my forehead with Dr. Mitkov. Instead of closing horizontally and blending with wrinkles, he decides to close vertically due to the fact that my eyebrow might be raised a bit after surgery but he said it would eventually settle to a normal position. I was very nervous about that but his credentials looked good so I trusted his advice. There was not a medical reason to close vertically, it was a cosmetic decision. When the scar healed it was as if all the tissue was to the inside of the scar and there was no tissue on the outside. Also the ends of the scar curled outward. This has left me with a large divet in my forehead that makes it look as if I have been hit in the head with a hammer. I went back to see him and he was very apologetic and stated that this could happen 15% of the time. I informed him that if he had told me that I would not have agreed to it and though it sounded like a bad idea at the time but trusted him with the surgery. He referred me to a Cosmetic Surgeon who suggested fat grafting. The hope was that insurance would pay for it as it was a scar revision procedure after cancer. In my experience Plastic Surgery consultations are usually free but this guy charged me $400. Insurance then turned down the request for authorization and his office informed me that he would do the procedure for a cash price of $4K. In researching revising this type of scar on the forehead, I learned that the procedure is often done twice initially so that they don't overfill and may require additional procedures to top off at intervals down the road. So I am looking at around 8K to revise the scar which I am sure will never look natural. In my opinion this was a rookie mistake and my advise is not to let Dr. Mitkov or any other MOHS surgeon close a scar vertically on the forehead. Dr. Mitkov is a nice guy but I wish I had never met him. read more

Yesterday was my third procedure with Dr. Albertini and his staff. I have nothing but praise for them. They are friendly professional and caring!! Anyone that I have ever shown my surgery area to was amazed that the scar is so minimal. I would highly recommend them to anyone. read more

They do not have a patient centric experience. I agree with the comment that you are treated like cattle. The lady who set up my appointment could not have been nicer she was so pleasant so I felt comfortable with my decision to drive an hour for this visit. They have COVID restrictions in place. But they do not follow them internally so they are a waste. I think that the doctor did a good job and did the right job. I have never had Mohs before so I have nothing to compare it to. It looks okay I guess. What I did not like was 1) THEY DO NOT TREAT YOU LIKE A PATIENT, you are in the procedure room ready for the procedure before you even get to talk to the Doctor who is going to do the procedure. Seriously !! You are going to cut on me and do not even care enough to come into the room introduce yourself, ask if I have questions or get consent? I was NOT happy about this, the first time I got to ask questions they were already cutting on me and by then it was too late. I still can not get over that. I expressed the concerns to the nurse who I finally got on the phone after the procedure and they didn't even do anything about it at my follow up. 2) THEY DID NOT WASH THEIR HANDS. This is what caused me to leave my other dermatologist and to my surprised they do not wash their hands here either. It is a Sterile Procedure and they never washed their hands. They have hand sanitizer which they used a couple times but not every time. I took careful note to pay attention. But you are doing a Sterile Procedure and didn't start with washing your hands. 3) THEY WANT YOU TO EMAIL AN UNSECURE EMAIL. Its 2021 folks and that is basic. I finally filed a complaint through that email and they did call to ask me to talk to them. But I have zero confidence in their ability to really make me feel like my complaint was heard. I know that you can file a complaint with their accreditation entity. Not sure if that is what I have to do to feel like someone has heard my concerns. The insult to injury is I sent a thank you gift that they did not even say thank you for till I asked for acknowledgement. I cant say that they did anything wrong with the procedure aside from not following Basic Hand Hygiene. My concerns are all patient experience related. They should start with the 3 W's. And I feel like the medical director should have called me given my concerns, or even my doctor to apologize. read more

The receptionist was very rude at time of making appointment. Showed up 13 minutes late after calling to let them know I was running late also indicating I was traveling 40 minutes there. She said ok I will let them know. I arrive she rudely says I will have to see if they will still see you. Comes back little over 10 minutes later after leaving me standing there as they have a separate room as waiting room to telli me I will need to reschedule no thanks! I'd rather go anywhere but back there. No Customer Service at all. read more

Have had several surgeries and I have always been treated with the utmost respect and professionalism. Doctors and nurses are empathetic, kind and considerate. I have found their services extremely professional. Bob W Gordon read more

I had a precancerous growth below my eye removed by Dr. Albertini. He performed the surgery and then left it to his nurse to stitch the wound. It left a scar. I went back to Dr. Albertini and was given a topical pad. He said there was nothing more he could do. I repeatedly told the Skin Surgery Center I would not pay the bill until someone addressed my scar. It has been over 1 year and instead of addressing the issue they turned me over to a collection company. Poor surgical skills coupled with poor service. Stay away. read more

STOP ... if you are even giving the slightest thought of doing business with The Skin Cancer Surgery Center, do yourself a huge favor by finding another source for your dermatological medical needs! It is quite apparent they have not only a dysfunctional insurance/billing department, but they accept zero responsibility for their own errors. WHILE traveling to their office for my appointment today (after, of course, having previously confirmed the appointment through their automated service), I receive a phone call from them indicating that "(my) account has been flagged for a past due amount." My first reaction was utter disbelief, since I knew of nothing of the sort. In the phone call, the individual claims I have an outstanding balance of approximately $200 from a 2015 insurance deductible. In this phone call, they also claim they have mailed numerous bills to me (which they suggest I have apparently ignored) and that this outstanding amount was turned over to collections in October 2016. In the course of this conversation, the billing manager mentions my address which, as it turns out, is off by one digit, i.e., 15 versus 16. She claims their office received no return mail and unbelievably tries to argue with me that "this was the address you gave us." As if I surely don't know my own home address? So, bottom line is that their office apparently made an error on my address record and didn't even have the simple courtesy / decency to attempt to contact me by phone about an outstanding amount (they had the correct phone number, since that's how they confirmed my appointments through their automated system). Even more astonishing is that I kept appointments in June and December 2016 with this practice, and not one mention was made of any outstanding balance during either visit. So, 3 months after they've turned my $200+ bill over to collections, they accepted me for services me without as much as mentioning an outstanding balance they've turned over to collections? I told them, since my employer no longer deals with this division of the insurance company, it would extremely difficult and time consuming on my part to research the validity of a 2015 deductible. I'm not even sure where I would begin. Now, any customer service-oriented and respectable practice would have acknowledged their mistake on the address, written off the $200, and made sure that any damage they might have done to my credit was righted. That's called RESPONSIBILITY! What did Skin Cancer Center do? Basically, told me that, when I arrived at their office this morning, I would need to pay the $200+ first, before they would provide any service. I cancelled the appointment, turned around and headed back to my office, asked them to close my account, and obviously learned a lesson about this practice! I hope you will learn from me! Incidentally, I have about as high a credit score as one can obtain and would pay a debt before I put food in front of me! IMHO, The Skin Surgery Center needs to do some serious "soul searching" about (a) seeing a patient, yet not even discussing, in a timely manner, any outstanding balance issue, (b) not attempting to contact a patient, pertaining an outstanding balance, with a simple phone call, and (c) waiting until the day of an appointment to raise this sort of matter. So, I can now contact the credit agencies and go through the rigmarole of straightening out any damage that may have been done to my credit through this medical practice's error and inexcusably poor customer service! read more