If I could give zero stars, I would…read more Prior to visiting the physical store, I contacted customer service to have my account role updated to "Manager," which is required in order to purchase a new phone. After a lengthy 55-minute call, I was assured that the necessary changes had been made and that I would be able to upgrade my device. I scheduled an appointment at the store, but before even sitting down with the assistant manager, I was informed that I was still listed as a "Member" on the account and therefore ineligible to make the purchase. I explained the detailed conversation I had with customer service the previous evening, during which I was told this issue had been resolved. Unfortunately, the assistant manager was neither helpful nor cooperative. He initially refused to change my role to "Manager," citing legal reasons, but was unable to provide any documentation or policy to support his decision--stating instead that he simply chose not to proceed. While still in the store, I contacted customer care again. The representative attempted to assist by speaking directly with the assistant manager, but the situation remained unresolved. I was then advised to visit a corporate store for further assistance. I'm not expecting special treatment, just reasonable support and follow-through on assurances made by your customer service team. The handling of this situation reflects poorly on the management team, and it's disappointing to see such a lack of accountability and customer support. I will not be returning to this branded location, and I strongly encourage anyone considering a switch to Xfinity Mobile to carefully reconsider their options- make the drive to a corporate store.

The customer service that you get on the one 800 number is absolute trash. They don't solve your…read moreproblems. They hang up on you and get away with it. Sitting on the phone for 9 1/2 hours. Still didn't resolve the problem that was fixed five minutes after I walked into the Xfinity store if you're going to use this company, which I strongly recommend that you do not do any and all business through the local store as they are a hell of a lot smarter

Dish network used this business to install my satellite and it was a nightmare. The installer tore…read moreup my yard with his truck leaving huge ruts in the grass and then he couldn't find a place to install the Dish Network satellite dish even though there was an old direct tv satellite and a Hughes net satellite there. He then had to call in to get someone to come and do the install and was told by myself it would be better to turn his truck around to leave rather than backing down the yard but he chose to back down. Next thing I know is that he is knocking at my door asking for help as he was stuck and he now has really damaged my yard as he sat there spinning his tires. As I have a 4x4 Dodge ram I pulled him out and this caused damage to my truck which they refuse to fix. This installer was totally incompetent and Dish needs to find a better organization to sub contract to.

--don't work for this company. they treat their technicians like crap!!!! they work them like dogs…read moreand when they quit with a notice they charge them...they are very crooked. threaten with thier jobs. don't recommend working or using this service.

cannot get ahold of anyone. have the # of RYAN the assistant manager who does not have his voice…read moremail set up. The only 2 phone numbers I have and they said they are not the numbers.

While I can't say the service Comcast/Xfinity provides is good, I can say this store is really good…read moreand they know what they are doing.

Responded and kept appt as scheduled. Priced extremely fair. Placed a brand new dryer vent through…read morebrick wall. Would definitely consider hiring him again for any future jobs...and im sure we will need many.

Josh has done several jobs for us, he does awesome work! He's mounted three TVs and four ceiling…read morefans and a couple other odd jobs. Lori Lori

We had Dave install an outdoor digital antenna and they did an excellent job. We now have all local…read morechannels in crystal clear HD quality! And, when conditions are right, we also get several OH, MI and NY channels. His wife, Diane, was very nice to deal with over the phone and they always returned my calls promptly. We are very happy with their service.

From the owner: Dave's Satellite and Communication is your local DISH Authorized retailer, serving the Tri-state…read morearea since 1984. We offer bundled services with DishNet, offering Television, Internet and Voice in one convenient, affordable package. Our goal is to offer customers professional and courteous service both before and after the sale. All installation and services are provided by employees of Dave's Satellite and Communications, backed by years of experience in the field. Visit our full-service showroom conveniently located just 4 miles south of I-90 in Erie, PA 16441 to meet the team, or call our office. Let us show you how DISH through Dave's Satellite and Communication can offer you the best value, service, and programming selection in high-definition.

Returned a cable box that had been inadvertently installed and a representative by the name of Luke…read morewaited on me. Did a great job and was in and out very quickly. Thanks again. Bill E.

If you are moving out of state, be sure to cancel your Xfinity mobile service before you go. Once…read moreyou cancel your Internet/Cable account, Xfinity cannot/will not change the address for your mobile account. They also charge $25/month to keep mobile service without the Internet/Cable service. Because we had been swindled into getting watches, we had to wait for them to be paid off before canceling our mobile service. I cannot get a copy of the final bill because I no longer have service. Wish they could hear and understand themselves.

I pay a lot for DirectTV services so when I watch tv series on demand it's extremely frustrating…read morethat they force excessive ad breaks playing the same ads over and over and over even in the same break. Especially the extra depressing one put on by AARP.

DirecTV through AT&T is the worst service we've ever had in the last 30 years. We moved to a new…read morehouse on the north side of Boardman, cut the cable and decided to stream. AT&T told us that the 5 MPS package would be good enough to stream on a smart TV. Wrong story. After calling them a dozen times or more and getting their Phillipino call center, we couldn't get anything resolved. Finally, after three months, they told us to try the next step up. However, for us that meant adding 1 MPS for another $20 a month. The end result? The same thing. Constant buffering. As much as this grieves me to say, AT&T engaged in fraudulent sales techniques. They said we could stream but what they sold us is crap internet and egregiously poor customer service every time we called. I would never recommend AT&T internet to anyone. Ever!

If I could write multiple reviews I would. Armstrong Service is awful. I have documented multiple…read morevisits by Armstrong and continue to pay for the highest valued internet platform. I regularly lose Wifi, multiple times a day. They will continue to send people out without resolution.

I thought Armstrong sucked till I tried others like centry link and found out they're complete dog…read moreshit after hearing how great they were. Couldn't even online game with just myself. Armstrong we can game split screen cod, 3 other tvs streaming and 3 kids with devices running at the same time. Don't let bright speed suckered you in. They promise 1 thing and deliver dogshit. BTW them and Comcast are 1 in the same as they'd bought them out.

Very nice, helpful gentleman assisted me in figuring out what to do about repairing my phone. He…read moreis quite knowledgable and I would return in a second to have him work on other electronic items if needed.

The owner of this shop saved the day for our family! We had a heirloom that had recorded voices…read morefrom Christmas' past that had completely stopped working. The owner of this shop took on the challenge and was able to fix the mechanism in just one day. He was so kind and gracious and I could not recommend this shop highly enough.