DO NOT WORK HERE. My partner dedicated nearly two years to Skyla Credit Union and was terminated without any real notice over something incredibly minor and frankly unreasonable. During his time there, he never called out once, consistently stepped up whenever the branch needed help, traveled to other locations on short notice, and even took on lead teller responsibilities without proper compensation. He built strong relationships with members and was the top-performing teller in his branch. Despite all of this, he was let go for being late three times -- each instance by about six minutes. There was no pattern of poor performance, no history of misconduct, and no consideration given to the overwhelming value he brought to the team and the members he served. The decision shows a complete lack of appreciation for loyalty, work ethic, and dedication. For an organization that promotes community values and member relationships, this treatment of a reliable and high-performing employee is deeply disappointing and feels unethical. It sends a clear message that hard work and commitment mean very little here. Anyone considering working for Skyla Credit Union should be aware of how quickly and unfairly you can be discarded, regardless of your performance or dedication. Horrible decision made by HR department and clearly illustrates lack of respect on companies behalf. read more

Once the merger was complete, customer service went to the dogs. The Huntersville branch was the worst. After so many years of excellent service, to see this financial institution downgrade as it did was really heartbreaking. I took my business to another local credit union. read more

I recently had an outstanding experience at Skyla Credit Union specifically with Darrell Slaughter, I called in feeling overwhelmed by my current credit situation but the level of service and education I received was unmatched. They didn't just process my request; they took the time to explain the 'why' behind every step, providing valuable financial education that empowered me to make informed decisions. It is rare to find a bank that truly prioritizes customer empowerment over just closing transactions. Highly recommended for anyone looking for proactive and knowledgeable service! Thank you Skyla for having a knowledgeable employee Mr. Slaughter you ROCK keep providing hope to customers!! read more

As much as I would like to go into the deep history, alongside the many years--well over a decade--I was with this banking institution prior to leaving, it was an unfortunate reality that this bank isn't big enough and worse off not competent to do simple tasks, like email receipts, I've been waiting, for something incredibly simple for the last four weeks. Has still yet to make it to me. This Bank has time and time again shown me, that they are a small bank, with a small reach and worse yet, limited performance. read more

Find a bank that cares about its members. Skyla DOES NOT care. Your credit score is all they care about, not you.

Horrible banking institution! Just horrible! I have nothing but problems with this bank and it's security. This is now the 3rd time my account has been used by someone else. When u call to get it resolved there are always extremely long hold times meaning they don't have enough staff to handle the call centers. Making the issue that much worse and your stress level high. Would not recommend this bank to anyone ever. Save yourself the headache and go with someone more reliable! read more

Skyla bought the previous credit union I was with for many years. Now the customer service is the worse that I have ever experienced! You call the number and you're put on hold forever. You leave your number for a call back and it never happens. Effective today I am closing my account at Skyla and go to another more efficient, friendly and professional bank with better customer service. read more

If only I could give them a 0 star rating, I would. I would not recommend this bank to anyone. The way I am so frustrated trying to support a local credit union is out of control. A teller made a mistake and deposited a check that I presented and deposited with MY drivers license, and the check only has MY name on it, into my husbands account. Somehow the account they made him create for our car loans doesn't have me listed as a joint holder, so now a check (from my car accident) that is for me, does not have his name on it at all and was requested to be put into MY personal savings is now in his account and I have to drive to a location to fix it. I would not recommend these people to hold a single cent of yours. If they'll do this to a member, what else will they do? In this economy, having thousands missing from my account, is incredibly alarming! I believe they only copped to it because I realized it was missing and I had my receipt to hold them accountable. read more

Charlotte Metro Credit Union was my bank before this. As of today, which is 4/30/2025, I will be closing my account asap because of overdraft fees that come out to $60 because of a $3 dollar charge that shouldn't have gone through?!?!? read more

Charlotte Metro Credit Union was better before merging. The process for a loan process takes as long as it did twenty years ago.

Kudos to Roberto who was efficient, patient, and thorough in helping me with my account. It was a pleasure doing business with him!!

Skyla acquired my previous credit union and has the highest number of predatory fees I've ever encountered. I would rate it 0 stars if that were an option, just for the inactivity fee alone. read more

Our CU got bought by these guys...I figured that there could not be much difference in CUs. Wrong. They work their bill pay through a company called Fiserve who have zero customer service relations and will do nothing but try to get out of owning up to their mistakes. Calls to Skyla, well they just keep trying to blame Fiserve and say they cannot do anything. Obviously, neither company wants to be in business. I finally gave up, will be shopping for a more local CU that I can deal with instead of this company. read more

Customer service is the worst! Very rude tellers Anne personal bankers who will laugh in your face if you come to them with a problem.

all customer service interest rate the way to treat customer it's really having a good manner. I really like Customer Service doing great keep it up. Thank you. read more

I've been with them since 2009 and it still feels like they operate like it's 2009 sometimes. A lot of things still take 8-10 days for them to mail you something when it should just be easily accessible online. Also when applying for lines of credit or lines for anything, they act just like any other financial institution. It's all based on a screened robo response based on that almighty three digit number called a credit score. It's not a human touch, which is rare now these days anyway.... so I guess they are up to date in that aspect unfortunately. However, that's not to say that it's all bad. Their customer service is okay and they have a lot of features online that are pretty neat. Every time I visit in person, they are super polite. So I'm pleased over all, though it isn't over the top amazing. 4 stars is a compliment. Their motto is "Like a bank. Only better". I often joke that it should be "Like a bank." period. read more

I paid off my 2017 BMW close to a year ago no w. The car loan was originally with a sub par credit union in Asheville North Carolina called Premier Federal Credit Union. PFCU then merged with Charlotte Metro Credit Union. It was at this time that I called a second time to have them release the paid for title to my automobile. They apologized and promised to send that title right away and they were sorry for the mistske on THEIR end. So then i waited...and I waited....and waited some more for my title. Despite my patience and understanding of the first two times this occured, I received NO title to my vehicle. Fast forward to this very minute, as i set here on hold with this corrupt group of clowns that have told me yet again for a THIRD TIME...that they apologize and are getting that handled right away. Remember...this is the 3rd time I have requested the paid for pink slip to my vehicle. I most definitely DO NOT trust this circus calling themselves a credit union. So, i give this credit union a 1 star review and thats only becuse there isn't an option available at this time on yelp for a ZER0 STAR REVIEW. read more

This bank takes your money. Be very careful. The bank will charge you a $5 inactivity fee. They took $90 of my money for not using my account. Literally a saving account to hold money they took my money. Also never heard of this one. They charge a $5 fee for a wrong address. So they send you mail ( a statement) and if it gets sent back to them they take a fee from your account. I will never use this bank and I would caution anyone about this. Absolute ripoff!!! read more

Not a great experience. I had a CD that matured and I am still waiting for the check 18 days later. Starting to wonder if this is a real bank or if I got scammed. Customer service says to wait a few days longer to see if the check arrives and they are using phrases like probably, guessing, I'm not sure, maybe, lucky, etc. They don't seem real convincing regarding when or if the check was mailed out. Wow. Great way to make money though, by keeping your customers money for an extra month. I wonder if they'll pay me the interest for "extending" my term. I doubt it. read more

This is a Credit Union disguised as a stiff, uptight, and angry bank. Avoid. These small banks and credit unions throw out words like "community" and "neighbor," but they're not about that. In a brief engagement, I reaffirmed that Bank of America and Wells Fargo are fine. I cannot reiterate how much you should not waste one second of your life speaking to these people. read more

Horrible bank. Horrible customer service. I was a member of CMCU for 8 years! CMCU was great, since Skyla took over, its just been a continual bad experience. The Matthews branch, whom I got to know the employees..(to clarify, from CMCU) none of them are still there. The new employees are horrific. Last time I was there, other than today, was a year ago! It was bad then. I will write in more detail after I calm down. They are horrible. STAY AWAY. I am closing out everything as soon as I make it back there. read more

I had a great experience dealing with my lending specialist Alyssa Popiela and my loan officer at the Asheville Branch when I lived there; however, since I moved to NV and 2k miles away, the car I financed through Charlotte Metro/Skyla one year ago has had multiple problems over the one year that I've owned the car and it overheated the entire trip here. My car was in the shop at the dealer in NV for a month and did not get fixed due to the poor extended warranty that I was sold with the car. Not once has the warranty covered any of my repairs and I have spent thousands of dollars fixing and maintaining this vehicle When I brought this to the attention of Alyssa, she escalated it to her supervisor Aaron Crumbly. I had hope and he sounded like he was actually going to help the first time I spoke with him on the phone, but I was disappointed with the customer service just like every other American company. He says member services is his top priory, yet has no follow up for weeks and I have to chase him with multiple emails and voicemails to try and get any response. If this is his idea of "diligence" and "member services" than I have no hope for other customers. I gave up and probably going to trade in this car and transfer financing to somewhere that actually cares about me and the services they offer. Do not get the Route 66/Main Street extended warranty if they offer it to you when financing your vehicle! read more

Skyla Credit Union - Had to pull over multiple times on my trip moving cross country due to overheating. Warranty sold by Credit Union covers NOTHING. - Banks & Credit Unions Near Me - Charlotte, North Carolina

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I moved and didn't realize I didn't update my new address with them. Whenever I called to close the account, I was informed my account was already closed. I asked them why I didn't receive the money in the account. I was told that the money was withdrawn to pay a $5 fee for every time they didn't receive a change of address. That was until the account money was completed depleted!!! read more

Skyla bought (merged?) with my former credit union and it has been an unmitigated disaster. They must be headquartered in Pixley or Hooterville. I still haven't received my car title after I paid it off, and this will cause the new owner to be in trouble because it will exceed the 15 days he is allowed to register. I had to call them 4 times before they finally said they would mail it. I tried to transfer money on a Friday, at 2 p.m. EST, they told me they wouldn't make the transfer that day...it actually took them over 4 days to finally transfer the funds. They have no branches near me, and the only co-op is on a military base 30 miles away; impossible to deposit cash or a large check; I had to beg them to allow me to deposit a 37K check. You can never get anyone on the telephone and will sit for an hour on their chat feature. Planning on shutting down all my accounts and going with a better bank. read more

We spent 3 months with CMCU in the hopes in getting an equity line of credit. To find out that they don't understand basic real estate laws and we had to micromanage the process. This was a time sensitive situation and should of been an easy task with excellent credit, equity and they received the requested documents the same day when asked. Don't waste your time. I expected more. The environment there seemed to breed laziness and incompetency. read more

Calling the credit union is now impossible to get through to anyone unless you are willing to sit on the phone for 30 minutes only to have them ask you what location you are calling. After that they hold you on line another 10 - 15 minutes, I would say that's no way to run a business. We have done business with them for 20 plus years and have enjoyed our interactions, but after last week will be looking for a new smaller credit union. We wanted to borrow $5000 to lower a high interest rate on an existing card. My husband and I have a credit score of more than 750, own a home worth more then $375,000, & have additional investments. We were denied because we co-signed on our sons home, who has never missed a payment. No longer a credit union for their customers. SAD! read more

After being a frustrated Citibank customer for over 10 years, our move to Charlotte a while back happily forced me to switch banks. Hooray for Credit Unions! Compared to other Credit Unions I've done business with, CMCU holds up pretty well. They absolutely excel in customer service - they hire smart, happy people who put out positive vibes and treat you like you're special. Honestly, most CUs have this nailed - it's an essential part of the experience, obviously - so ya. They're growing - there are now 6 locations in Charlotte. Anyone that lives, works, or goes to school in Charlotte can join - which means anyone in our fair city who wants to opt out of the big bank BS can jump on the CU bandwagon. Although this is a growing trend among CUs, many still serve specific populations (ie, state workers, telecommunications employees, etc) and their families, so it's rad that CLT has a Credit Union that will work with anyone in the area. But - c'mon, you knew it was coming - CMCU's not perfect. Dings include: Broken or empty ATM's at peak hours (broken) and Sundays (empty). Only worth mentioning because of the frequency at which these things occur. Outdated technology at the ATMs (if you need to check balances, make transfers, and withdrawal money, you'll be sticking your card in and keying your code three times). Website's a tad slow and anti-intuitive. But, they do electronic statements, so that's helpful. ATM withdrawals are limited to 4 per month before they start assigning fees. Yeah, that's pretty lame. Getting cash back from a store purchase won't cost you or count. Conservative lending practices and membership approval goes with the territory at CUs, so expect a pretty thorough financial check-up before becoming part of the Union. All in all, I'm pretty comfy with CMCU and plan on continuing to be a customer. However, if I had access to other more "exclusive" CUs, I'd probably do some exploring. read more

They have provided the best customer service experience I've ever had with a company!!! They facilitated my auto loan for an unbelievable rate and in a time crunch. I've already taken advantage of the benefits they offer and saved a lot of money. I will be putting all my business and personal accounts with them asap. I've never had a company go so above and beyond. I use the location on W.T.Harris and in Huntersville. Aaron Crumbley is incredible!!! read more

Drive through experience was horrific! Slow service to the point of no return!

I have been a member with charlotte metro credit union for over 15 years. The service was at one point exceptional. Now when I call I'm on hold anywhere from 25 to 35 minutes, when I finally get through and have to have a problem resolved it doesn't get resolved. The lines in the new office are long and it takes 20 minutes to be serviced because they only have one teller. I've honestly had enough and I am changing credit union's. read more

Horrible service!!!!!! They will usually have you on hold for 30 minutes or more just to tell you. They can't help you with an issue .... horrible horrible horrible! read more

My husband and I have been members of CMCU for 16 years. I joined them when I started a job as an RN at CMC Hospital thru the payroll direct deposit plan. I cannot praise this Credit Union enough. They are our main bank. We use them for all our banking needs. The bill pay system is great. Their Mortgage rates are lower than banks. Their online system works great for us. It is wonderful to be able to deposit checks online and not have to make a trip to the bank for this. I must say, we always pay our bills on time and have very good credit. We live within our means, meaning, we do not create debts that we cannot afford. The staff has been very professional, helpful, and willing to help at all times with us. We appreciate you CMCU. read more

I am not a member. THANK GOD! This place should shut down. What is the point of having after hours phone people when they are not knowledgeable. I received a cashiers check in the mail and I just wanted to know if it was good. Because of their inconveniencing me i have one of 2 options available. I can either take off time tomorrow and call than go cash it, or I can RIP up this $2250 cashiers check. Guess what option I chose. I ripped up the check. I'm not taking time off work when it's only my 3rd week. This credit union pays a company for after hours to do absolutely nothing. Needs to go out of business. I dont associate myself with stupid no brain people that goes for companys too. read more

CMCU This credit Union is engaging in the same shady business as banks. They process the large amounts first, even if they are more recent than your small charges; all in the hopes of over-drafting your account then charging you $33 fee for each overdraft. Shameful!! read more

Had a horrible experience with them!!!!! Specifically Steve Petroff, continue to call him and he would not pick up finally called the office and asked for the mortgage loan department and he picks up saying hello this is Steve when I tell him who I am he goes oh yeah sorry for not getting back to your calls I 13 times that day he was very unhelpful My fiancé and I have been Approved by four other banks for a home loan But Steve very rudely denies us even though our credit score is a 750 and don't misunderstand me I'm not leaving this review because I'm upset that I didn't get approved I am upset with the service he was extremely rude and I'm professional and that's not OK read more

The lady at the service counter, Toni was very kind and helpful. She also seemed to be a really good multi-tasker. She kept the line moving swiftly. The bank itself is where my problem is. No one, over the phone or in the drive through seems as if they know what's going on. They are not helpful when a problem occurs and basically make you jump trough a bunch of hoops for simple tasks. You are unable to change you PIN over the phone, they make you drive ALL the way into a branch to do it. Very inconvenient. Also I lost my bank card and they sent me a new one in the mail. No one told me, nor did it say on the letter or new card that my old PIN wouldn't be valid. I was out of town and stick on a weekend not being able to get money out. Horrible!!!!!!!! read more

Compared to BofA it's good- I liked it a lot when I signed up. Better rates and lower fees all around. What I HATE especially recently is that any calls go to a call center with "unusually high call volumes.." so plan to wait 20 minutes for someone to answer a question (todays: "Do you have a notary?"), and then not be able to relay any information about the local branch because they're not there (eg. Are you guys busy today? What would wait time be?). I got suckered into going in and despite everyone just kind of milling around not doing much, I got to waste an hour sitting there watching some real estate show (what happened to the magazines at least?!) before giving up and going to UPS, paying 10 bucks and walking out the door with 3 notarized forms 5 minutes after I entered. Unfortunately its the same every time. CMCU is fine as long as you don't expect any service in real life. read more

This has been my bank for years, it only gets better as the members increase. There's ATMs everywhere, few charges, free checking and best of all online check deposit. Most everyone is very friendly and helpful, never any problems here! read more

I opened an account in Matthews, now I can say the two reps I dealt with were very helpful in opening an account at the Matthews location. I went to the website to open an online banking profile and that's when the fun began. I kept getting a message "Registration Failed". 1st call, to find out what was going on. I waited 34 minutes when finally got answered with "What you need". Really. I explained.. well she said I'll transfer you. 17 minutes later, got hung up on. Called again, waited right about 40 minutes. Explained, well she said I'll have to transfer you to "Tech Support". So we walked through the steps together got to the same point to verify..and "Registration Failed". Tech's response "Huh". wow. So "I'm going to put you on hold".. 22 minutes later hung up on again. I don't know if I want to go to the branch to see if they can help or go close my new account, if I wanted servie like this I would stay with BBT. read more

Like quite a few other people, I dumped my big bank and went with a CU a couple of years ago in protest of all the fees and shady business practices of the big banks. However, I've been disappointed in several things. There have been a couple of incidents that they did not handle well at all. For basic level service (free checking, free savings) they are great. If you try to do anything else, the services they provide are disappointing. I got a 2.79% loan on a new car from the dealer that CMCU could not match. That surprised me. Also, getting a credit card with them is a hassle. I wanted to close my higher interest rate card from Citibank and transfer to a new card with CMCU. However, they want copies of your paycheck (which I sent) and absolutely no blemishes on your credit or they will deny you (I have a collection that I am currently disputing-Equifax has already removed it but Experian and TransUnion are still investigating thoughI expect this error to be corrected by them as well). So even though I have perfect credit other than that erroneous entry that Equifax has already removed, they denied my credit card application. Fine, I'll stick with Citibank. read more