1:15 and there are 2 tellers. No one to help at the disabled…read morecounter and anyone in walkers or wheelchairs or with canes are forced to stand in line to not lose their spot. Gave the teller what I needed and they almost took from the wrong account despite the instructions and account info being in front of them. They are very polite but having the elderly and disabled stand for more than 10 minutes and to have only a couple tellers during most people's lunch hour should be taken a look at. I left with 4 people standing in line behind me and more walking in as I departed and there were only the same two tellers.

There were two of us that opened accounts yesterday with two different people helping us. We were…read moreboth extremely pleased with the branch on University. The tellers seemed to greet some customers by name! Andrea Cruz was the person helping me and she could not have been better. I highly recommend this credit union because of my very positive experience yesterday.

The worst experience ever had at a bank. teller shoed me away waiting over 10 minutes in line to…read moreget a simple deposit done. then the so called branch manager karla not even apologizing for her reps actions. must be buddies and giving the excuse about drive thru that has nothing to do with people inside. should be hiring more people it its a problem. called number for regional manager, better take action down there

yesterday I went to two different locations because the wait time was atrocious at each location so…read morethe second one I decided to stay mind you been in line for over 25 minutes just to make a deposit and get a new bank card because unfortunately my old one had expired and I couldn't use the ATM after waiting 20 minutes or so two of the tellers were finally free because it was a total of three and they decided to converse so I had to wait on the guy that was still serving people after I was served, they both went back to their posts and called the next two that had came in at some point, and they hadn't even been waiting that long but I felt insulted for the two ladies to start having a conversation knowing that they had a line of people and chose to still make them wait an extra five minutes mind you one of them finished up with another client that had taken bit of some time that had been waiting in the line for a long time as well and he took his time with the teller but anyway and she went over to the teller and stood over there and stayed over there with her with that client and then started conversing with each other after finishing up with that customer, to summit up, Truliant sucks because I've had multiple bad experiences even with the ATM not working at multiple locations and then again there isn't many to choose from yesterday I was highly upset and I don't recommend anyone to join this credit union! And lastly, not one acknowledged me when I came in and the girl in the drive-through moved multiple transactions faster than the 3 tellers smh..While I was standing there, in other words it was faster than coming in and I wish I had gone through the drive-through. yesterday was the final straw for me and that the only reason why I'm writing this review enough is enough.

Very ignorant and ugly attitude with customers. I asked very politely for information about setting…read moreup a joint bank account with my wife. I felt like I was treated with disrespect and had to pry for answers about what documents I needed for the process. If you hate your job don't show up or find another job people here are only lazy and treat customers who are nice with disrespect and to top it off she hung up maybe because she wants to talk with her friends and be lazy. Glad I'm moving to another city soon so I don't have to deal with ignorance from this branch anymore. Best of luck Burlington Wells Fargo and their customers!

I have been on hold for over an hour. This is ridiculous that no one picks up the phone to helpread more

This Wells Fargo branch has consistently met my banking needs. They are responsive and handle my…read morenotary and financial needs efficiently and easily. Everyone I've encountered at the branch is helpful and extremely pleasant.

I do love banking with Wells Fargo. My mum use to work for Wachovia and retired from there so we…read moreare bias with them. I especially like the customer service they usually always have. Typically they are always so willing to help everyone fill out deposit slips for clients. However, just now I received my first not so good experience. Carol was at the window and was clearly busy with another client, which was fine. But she sent back my check and card to fill out my own deposit slip. I don't have a deposit slip first off, and usually the teller always finishes it for me. Plus isn't that why you have the card readers so they pull up my information without having to ask confidential questions in front of everyone. Furthermore, if I have been banking with you since 1995 and someone has always filled out my slip for me; now, I expect it to be done. I have learned to use the teller to the full extent of their abilities. If you prefer clients to do this themselves then maybe there should be a nicer way to converting people. She also traded me off to someone else, again which was fine with me because she was much nicer to deal with. Wish I would have caught her name.

Super great people. They remember their members and are ready to help. I trust these folks to take…read morecare of my aging mother as well.

Terrible service for opening an account. Between my husband and me, we wanted to open individual…read moreones and then a joint account - totaling three. We attempted this on different days and each time, there was an issue with appointments - either they didn't start on time or the staff was unaware of our presence despite us checking in. The representative didn't look at her computer and almost missed my appointment, even though I had been waiting there for 10 minutes. We left today after waiting for 20 minutes past our appointment time while the person we were supposed to meet was chatting idly - she knew we were waiting. Another employee, who was apparently qualified to open accounts, asked if we were waiting and then informed us it would be a few more minutes for our assigned representative - she could have assisted us but chose to help someone without an appointment. In the end, we left and intend to close the two new accounts as soon as possible. Do not go to Wells Fargo.

Every time I go into this Wells Fargo, it is like a hit or miss. Sometimes I'll get a really nice…read morerepresentative to help me and then the other times I'll get somebody very rude telling me you need an ID or you can't make so many deposits all at once When they have done it to me in the past. Making it seem like I can't go in there if I have all these deposits knowing it's for a business and I don't have control when I can go to the bank to deposit. I go to this one because it is the closest one but all the other Wells Fargo's I have gone to. They have all been very nice.