We had a great time! The place was beautiful and perfect for our couple getaway. We had a wonderful…read moretime in park city and the house was just right out of town and easy to get in and out of. The management team was extremely proactive and communication was great! We would stay again!

Perfect location and the condo was really nice! The hot tub was really close. Will book again!read more

We have had a great experience with BBO Park City. They have been very attentive to our property…read moreand very easy to communicate with. I highly recommend!

I always have peace of mind when using this company for my seasonal renters. Thank you for all that…read moreyou do.

It was a terrible decision to let Vacasa take over our property management. Since then, our reviews…read moretook a hard hit as cleaning services were terrible, things were broken in the house that we were never notified about. The house was falling apart when we finally went back to Park city about six months later. In addition, our bookings decreased by over 50%. all of this while taking such a huge cut of our earnings.

Last yr we stayed at a place through booking.com and it was a Vacasa home. We had to download…read morethere app but overall found the experience and location to be pretty good. This yr we decided to stay at the same place so we booked directly though the Vacasa app. In advance of our stay I called and emailed several times as we needed to check out one hour later as my son needed to do an online meeting at their check out time. After texting and calling I got the same answer, they could not let me know until two days before. So I could not handle this ahead of time at all I had to deal with it on my vacation. They sent an email saying the late checkout was available, but only if I would pay $80! I get it, we all have to make money, but it was a ski vacation and I did not have credit card on me so I waited. That night I went online to pay andvlate checkout was not available. I am so frustrated that a company that advertises all about leaving your worries behind in their homes can only provide a small window of time that suits THEIR convenience when guests have been trying to plan this for WEEKS so they would Not have to think about it during their vacation. We had planned to stay at another Vacasa in three weeks and I'm already thinking about canceling it. What a disappointment that this company makes its customers jump through hoops and won't work with them with just the tiniest bit of flexibility!!!!

I stayed at Bear Hollow in Park City at 5511 freestyle through Vacasa vacation rentals. I was very…read moreimpressed with the layout of the rooms. It felt very comfortable and airy. I also enjoyed the area around the townhome. Very peaceful and private great views from the living room loved sitting on couch looking out very large window with fireplace on and of course great glass of wine. Used the private jacuzzi on front deck almost every night very relaxing and super clean. The place was designed very nice just enough personal touches that made me feel at home. It had everything I needed or wanted. Surround sound system, free Wi-Fi, large flat screen T.v's just to mention a few things I enjoyed. No need to pack more then your clothes and a toothbrush. It had everything there to make trip feel like home. I definitely will be back and let my family and friends know about my new found treasure. Also price was great for all that comes with it. Enjoyed my stay very much just what I needed.

We stayed at All Park City Rentals' designer house on Woodside Avenue this past Thanksgiving and…read morelast spring. The house is gorgeous! The house is in town literally a 2 minute walk to the Town Lift. Please see my trip advisor review of the house. Seriously, talk about Convenient! Patti, the owner of All Park City Rentals, was a joy to work with. I can tell she takes pride in her properties, as there was enormous attention to detail in the house, right down to the wonderful L'Occitane amenities. We didn't know how to use the gas fireplace in the living room (despite an instruction manual), but Patti answered our call, and even offered to swing by to turn on the fireplace. Talk about service. She actually talked us through how to turn it on and so a house call was avoided. If you are looking to rent in Park City, Patti has a number of properties including ski in/ ski out and houses. She is an incredible hostess and really has made us feel like we can have a home away from home. A+++ customer service.

I want to make sure its clear to what happend before my re-post -…read more I don't normally escalate matters like this, but I am angry, deeply disappointed, and stunned by how this situation was handled. I have stayed with PCL before and chose to return specifically because of the understanding shown last year when I needed to move a reservation due to my father being ill. That experience built trust. What happened this time completely destroyed it. This weekend, standing outside the door of our room, before we had even checked in--my wife and I received a call that our son was in the hospital and he had passed away. In a matter of minutes, our world collapsed. We immediately left for the airport to get home and say goodbye. I called the after-hours office to explain the situation and was told it would be taken care of. When I followed up, the response I received was cold and dismissive. I was told "sorry for your loss," followed immediately by "the owner needs to be paid," and that nothing could be done. There was no willingness to pause, escalate, or meaningfully consider the circumstances just an abrupt end to the conversation. What made this worse was being told by the manager that she had "friends and family who have died and understands." That comment was inappropriate. Losing friends or family members is not the same as losing a child. This is not about the money. It is about principle and basic human decency. We had not checked in. We did not stay a single night. We left because our child died. Treating this as a routine cancellation and responding in this way was shocking Because of how this was handled, I will never return to PCL, nor will I recommend it. I sincerely hope you take a hard look at how situations like this are managed and whether your team is truly empowered to respond with compassion rather than policy-first indifference when it matters most. After I removed this post upon request of the owners and good faith Bait and Switch - I want to share an update after removing my previous reviews, based on direct communication from the General Manager "Heleena" and family owner. At the beginning of this process, Heleena set clear expectations that they would work to accommodate the situation if I reconsidered and removed my reviews. She emphasized multiple times that a negative review would impact their small family business and asked me to take that into consideration while they worked toward a resolution. Trusting that, I updated and removed my reviews across platforms. I was then asked to provide a death certificate--as if validation was needed, which, despite how difficult that was, I provided. After doing all of that and waiting, here is the exact response I received: "Given the extraordinary circumstances surrounding this reservation, I did review the situation with the homeowner. While we are not able to offer a full credit again, we would like to extend a $350 credit toward a future stay with Park City Lodging, valid for the next 12 months." To be clear--this was for a ~$2,000 stay that we never used, as we left immediately after learning our son had passed away and returned back home within hours, AGAIN never staying a single night.. I'm sharing this because what was positioned as a compassionate resolution felt more like a bait and switch. I was asked to remove my reviews by "Heleena" in good faith, only to be presented with this outcome afterward. Maybe its because she is leaving the company she gave this less of a thought.. Others can make their own judgment, but for me, this experience has been incredibly disappointing and shows the character of the company..

Best customer service experience I've had, hands down. The people working in the office were…read moregenuinely kind, welcoming, and incredibly helpful from start to finish. They went above and beyond to make everything smooth and stress-free, which truly made a difference. It's rare to encounter such consistently friendly and professional service these days. I highly recommend Park City Lodging to anyone looking for a positive, reliable experience.

In all my real estate dealings, I've never, ever worked with anyone who was so creative, clever,…read morepersistent, & helpful as Jen Kelly & Dave Shields. They stepped in & held my hand time-&-again & went above-&-beyond. From recommending vendors to investing time at city hall to driving across town to dig up archived records to expertly negotiating, their efforts were exceptional & superlative. Integrity is a word that's often bandied about in their industry; Jen & Dave live & breathe it. They're simply the most awesome realtors I've ever had the pleasure of working with. I recommend them without equivocation. Feel free to contact me directly for additional insight.

In a complex real estate climate, it is important to partner with experienced, solution-based…read moreagents like Jen Kelly and Dave Shields of Berkshire Hathaway. Their buyers were looking for the perfect vacation home in Old Town and my clients were selling their contemporary new construction build on Daly Avenue. From negotiating a purchase price amidst multiple offers to gracefully navigating due diligence, I could count on Jen and Dave to coach their buyers on their expectations in order to come to equitable terms between the parties. Making it to the closing table requires finesse and collaboration, and I could unequivocally count on Jen and Dave for both. They are the rare agents who go the extra mile to ensure that everyone gets to the closing table with their expectations exceeded. I know their buyers will love their new home in Park City and I'd consider myself lucky to cross paths with the Kelly-Shields Team again soon. - Christine Grenney Associate Broker, Summit Sotheby's International Realty