Recently purchased a car at Darcars through Alex F and was…read moreextremely happy with the experience. Alex did everything he could to make our time enjoyable and low pressure. His enthusiasm, knowledge and expertise was invaluable in helping with our decision making process. I would recommend Alex to anyone who is looking at purchasing a car from this dealership.

Such a ridiculous organization. I came to get my headlight changed because my mechanic was booked…read more They talked me into a $350 service to rotate my tires and check the brakes in all systems. I made an appointment. They said it would take two hours, even though I had an appointment then it was 4 1/2 hours and as I drove it off the lot, I realized there was a wretched sound coming from my brake brakes. I took it back and waited another 2 1/2 hours, even though it was their fault and I had an appointment then they told me the brakes were installed in properly and they had done a very poor job. Eight hours of my life. The staff is trained very well and I do not blame them because they were all quite nice, but you can just feel the corruption in the system.

Enjoyed my experience buying my first bmw from Miguel at this location. Everyone was welcoming and…read moreknowledgeable from bmw specifics to financing, it was a seamless transaction. Will def come back!!

I just wanted to give a huge shoutout to Ann in the service department. We blew out a tire on our…read moreway home from NY to Alexandria. We were able to make it 5 miles in the run flat to this dealership. Unfortunately they did not have our tire in stock but Ann went above and beyond to help guide us through a challenging situation. Been to many BMW dealerships for service, and by far, this has been our best encounter!

Had my 2024 mazda3 towed into KOONS for electrical/key fob issues…read more Car sat over a week with no communications from Koons. I went there to see if anything had been done to my car. Called everyday to check status. After a week found out it needed to be "Rekeyed" at a cost of $1200? Lots are super full of unsold cars, so full ,hard to park! I can't recommend Koons ! Rich Tilson

I spoke with Warfa the GM to start off. Negotiated the price of the new 2026 Mazda CX-70, the trade…read morein and the financing terms. I told Warfa I don't play games, and hope you don't either so we can make this was easy a transaction as it can be. And that is EXACTLY what we got! We feel we got a very good deal and it all went so smooth! Francis (pictured) was the nicest, friendliest and jumps to help in whatever way he can. Really good person and so helpful and makes you feel comfortable. Sam in financing gave us all of our options and was equally kind and informative while giving us options - but not pressure. The WHOLE buying experience was perfect! Glad we took the drive down from NYC to make this happen. My instincts were right! GREAT people!

At the end-of May 2025, I brought my 2009 Nissan Altima to this service dept to get an estimate…read morefor fixing the airbag sensor because it was damaged at a carwash. Not only did they make me wait almost 2 hours to do a 5 minute plug in inspection ( I had made an appointment), but they charged me $230 for said inspection. They gave me an estimate of over $1100 to fix it. I decided not to fix it until my circumstances changed and in December 2025 I called them to see if they would fix it for the $1100 estimate. They said they would not honor that estimate and would have to charge me another $230 to 'reassess'. What a ripoff. No customer service. I will make sure to spread the word not to use this Service Department.

Kenneth Faulkner is the salesman you want to deal with. He is very understanding, not pushy at all,…read moreand will try his best to work out the best possible deal for you. 10/10 for Kenneth Faulkner.

Came here for service, basic oil change. Was super easy to schedule on their website. In terms of…read moresales here I've bought 3 cars here and I've been happy each time as they were reasonable with the pricing and made the buying experience not stressful. The service department here was great. Pulled up and got checked in right away. My service advisor Vitaliy was the best, very friendly and helpful. He is always my go to guy there. Made the process smooth and easy, they honored my coupon from Subaru America. They got my car in and out within 45mins for an oil change which was great. I will drive the extra 30mins to come here for service because their staff is great and I haven't have a bad experience in 12 years of coming here. If you have a Subaru come here for service or to buy one!

Had a problem and needed instant fixing because we are taking a trip tomorrow…read more They said, come in, we did, and were out in an hour. And such friendliness. Shout out to Kevin who is the best.

I purchased a Jeep back in May 2017. Over all it was a good smooth process, and no issues. Fast…read moreforward to January 2019. Started having MAJOR troubles on this vehicle. Decided to take it in to the dealership. Walked in upset about it. Walked out happy and satisfied. They got me into a new 2019 car. Nora Cruz the financial manager went above and BEYOND to make sure we got the best deal. She worked with us all throughout the whole day! Very honest, friendly and professional! The general manager made sure we were being taken care of throughout the process. Over all excellent customer service. I highly recommend this location. I drove 30+ miles, so worth it!

I went to look at a pre-owned vehicle today and the salesman casually admitted that the dealership…read morewas planning to fix accident damage without reporting it so it wouldn't show up on the Carfax. This was especially frustrating because I had scheduled the appointment in advance, and the online listing made no mention of any damage. There was also zero disclosure during my phone call with the salesman the day before. So imagine my surprise when we arrived to find the lower portion of the passenger door visibly crumpled, missing trim, and the wheels badly scuffed. It's hard to overstate how unacceptable that is. If a vehicle has damage, disclose it. Don't waste people's time and imply you're deliberately trying to sidestep transparency. It immediately made me question what else might be hidden. And to top it all off: the appointment was in my name, I spoke directly with the salesman beforehand, and he greeted me by name when we arrived--yet still chose to shake my husband's hand first. The car is for me. I'm the one making the financial decision. Basic respect shouldn't be dependent on gender. Needless to say, this experience made it very clear I won't be doing business here.

If you want a transparent, fast, and completely stress-free car-buying experience, go see Bryan…read moreRosales and "T" at Sport Chevrolet. Bryan, the Sales Manager, reached out to me via email late on a Friday night to work out an out-of-the-door (OTD) price. He gave me a fantastic upfront deal that beat out a competing offer, with absolutely zero games. I placed a deposit to hold the 2027 Bolt EV that night, and when I arrived early Saturday morning, they already had everything ready to roll. Bryan introduced me to T, who looked after me for the rest of the visit. She was incredibly friendly, knowledgeable, and gave me a great test drive. She sensed right away that I already knew the car inside and out, so she didn't waste time trying to "sell" me on features or push unwanted add-ons. Even the finance department was a breeze--in and out in less than 15 minutes! Before I left, the detailing crew noticed a couple of minor scratches on the side and went completely above and beyond, choosing to buff the entire side of the car so the paint looked flawlessly uniform. No upsells, no hidden fees, just great people doing business the right way. Love my new Bolt EV. I highly recommend Sport Chevrolet!

BEWARE- I brought my Silverado to in for a simple A/C issue. The compressor they installed less…read morethan two years ago (costing me over $1,100) was no longer cooling properly, so I expected a diagnosis of the A/C system. Instead, I was presented with an almost $8,000 estimate that included items completely unrelated to my concern, such as license plate lights, wiper blades, and power steering fluid service. I declined all repairs because I only came in for the A/C issue. What really bothered me was that after declining the work, I was charged for a "multi-point inspection" that was never discussed, requested, or authorized. At no point did my service advisor mention a fee for this inspection. Based on my experience, be very careful and review your invoice closely. It felt like an attempt to add charges after I declined the extensive repair estimate. I won't be returning.

I brought my 2021 Ford Bronco Sport to Koons Ford Silver Spring for a purge valve issue that had…read morealready been identified through a diagnostic at a local garage. When I initially spoke with Koons, I shared the same information and though they would need to perform their own diagnostic to proceed. I understood and scheduled the appointment. After the diagnostic, I was contacted and told the repair was not covered, with a considerable cost. This was frustrating, especially given the prior conversations and expectations. However, after raising my concerns, the Service Manager and team took the time to review the situation with me. We identified that there had been a communication gap on both sides regarding the warranty and diagnostic process. Importantly, they handled the situation fairly, addressed my concerns directly, and did not force the issue in a way that felt unreasonable or dismissive. I appreciate how the team ultimately responded and worked toward a fair outcome. That level of accountability made a difference. Overall, I would recommend Koons Ford Silver Spring and will return for future service needs. The team demonstrated professionalism and a willingness to make things right when it mattered.

I am very disappointed with my experience at this dealership…read more Two years ago, I brought my vehicle in while it was still under warranty and was charged for repairs that I believed should have been covered. Because of that experience, I left a negative review. Today, I came to the dealership for my scheduled recall service appointment. While I was sitting there waiting, the dealership responded to my review, stating that they had reviewed my complaint and were willing to assist me. However, shortly afterward, the manager called me into his office and told me to leave the dealership. I found this very confusing and unprofessional. The dealership publicly stated that they wanted to help me, but then asked me to leave while I was there for my scheduled recall appointment. Because of this incident, I have filed complaints with Ford Corporate, Koons Corporate, and the Maryland Consumer Protection Division. Based on my experience, I cannot recommend this dealership.