Yesterday was my first service visit since purchasing my new 2025 Civic Sport. When I arrived, I…read morewas greeted by my Service Advisor Raheem. He was very polite and accommodating. I felt very comfortable with his professional approach, especially since I was a Honda "newcomer." I particularly appreciated the time and patience Raheem spent answering my questions, even sitting in the car with me as he guided me through some on-screen procedures that I needed assistance with. Raheem embodies Sports Family Owned commitment to excellent customer satisfaction!

So I originally came in yesterday to collect the part that I ordered, which was the Honda emblem…read more(something so simple). I got there and they said they couldn't find the part... so I'm like I came for no reason i see. The guy in parts stated that we can reorder it for you and you can pick it up tomorrow. They said they can't ship it to my house or another dealer smh. Just overall an inconvenience to my day. I came the next day to pick the part up and asked for a complimentary car wash and they declined....just ridiculous. One of the worst dealers I've been to. If you must go to Honda go to the one in greenbelt and just ask for Lateef! He's great! Never coming back to this silver spring location again... Update: the owner gave me a phone call and apologized to my situation and I was able to get a car wash the following day. So I did appreciate that. Raheem was very kind when I came back in and got me sorted

Recently purchased a car at Darcars through Alex F and was…read moreextremely happy with the experience. Alex did everything he could to make our time enjoyable and low pressure. His enthusiasm, knowledge and expertise was invaluable in helping with our decision making process. I would recommend Alex to anyone who is looking at purchasing a car from this dealership.

"Absolutely unacceptable experience with DARCARS Toyota of Silver Spring. I canceled an optional…read morevehicle service agreement immediately, yet the dealership and financing process still continued charging me for it -- including interest. This feels deceptive, unethical, and completely disrespectful to customers. I made it clear that I did not agree to keep this add-on, but instead of correcting the contract promptly, they allowed the charges to remain active. Customers should not have to fight to remove products they already canceled. Communication was poor, accountability was missing, and resolving the issue became unnecessarily stressful. A dealership handling financing and contracts should know better than to continue billing for canceled agreements. After researching further, I realized I'm not the only customer reporting serious issues involving paperwork, financing, delays, and customer service at this location. Buyers should carefully review every document before signing anything with this dealership

I brought my car in for her first service. I can't believe she will be a year old next week…read more Everybody has been so nice. Alex took my intake forms and he was a doll. He was so nice and welcoming. Thanks to Jaden who sold me a trunk mat for my car. He and Jaden helped put it in the car. Jaden was so kind to check and see why my front mat was sliding up. It was nice to see Joy my service person, she is lovely. And, I was able to run into my awesome sales person, Kyle. He is the best. This is a top notch dealer and the service department reigns supreme. Thank you all, for giving me faith in humanity and BMW. I love my car.

BMW dealership in Silver Spring... whew. It's been a LONG minute, but I had to come back because…read morethese other shops have been out here playing in my FACE. One thing about this location? The location itself is top tier. Super convenient and easy to get to, especially compared to some of these random dealerships way out in the cut. But unfortunately, convenience can only carry a place so far. The service department has always moved at turtle speed. The wait times are honestly ridiculous. And of course, nothing here is cheap. BMW service prices are already painful, but I used to tolerate it because the quality at least matched the price tag. Lately though? The little details are disappearing, and that's what worries me. Basic things like topping off the windshield washer fluid, properly washing the car, or even doing a decent vacuum job are being skipped or half done. If corners are being cut on the obvious stuff I can see, it makes me question what's happening with the actual maintenance and repairs I can't see. At this point, I genuinely have PTSD dealing with BMW service departments. Every visit feels like stress, confusion, waiting, and wondering whether you're really getting what you paid for. SMH.

The staff that work there are wonderful! They made buying a car for our son so easy and enjoyable!…read moreWe really loved working with them!

I spoke with Warfa the GM to start off. Negotiated the price of the new 2026 Mazda CX-70, the trade…read morein and the financing terms. I told Warfa I don't play games, and hope you don't either so we can make this was easy a transaction as it can be. And that is EXACTLY what we got! We feel we got a very good deal and it all went so smooth! Francis (pictured) was the nicest, friendliest and jumps to help in whatever way he can. Really good person and so helpful and makes you feel comfortable. Sam in financing gave us all of our options and was equally kind and informative while giving us options - but not pressure. The WHOLE buying experience was perfect! Glad we took the drive down from NYC to make this happen. My instincts were right! GREAT people!

At the end-of May 2025, I brought my 2009 Nissan Altima to this service dept to get an estimate…read morefor fixing the airbag sensor because it was damaged at a carwash. Not only did they make me wait almost 2 hours to do a 5 minute plug in inspection ( I had made an appointment), but they charged me $230 for said inspection. They gave me an estimate of over $1100 to fix it. I decided not to fix it until my circumstances changed and in December 2025 I called them to see if they would fix it for the $1100 estimate. They said they would not honor that estimate and would have to charge me another $230 to 'reassess'. What a ripoff. No customer service. I will make sure to spread the word not to use this Service Department.

Kenneth Faulkner is the salesman you want to deal with. He is very understanding, not pushy at all,…read moreand will try his best to work out the best possible deal for you. 10/10 for Kenneth Faulkner.

Had a problem and needed instant fixing because we are taking a trip tomorrow…read more They said, come in, we did, and were out in an hour. And such friendliness. Shout out to Kevin who is the best.

Came here for service, basic oil change. Was super easy to schedule on their website. In terms of…read moresales here I've bought 3 cars here and I've been happy each time as they were reasonable with the pricing and made the buying experience not stressful. The service department here was great. Pulled up and got checked in right away. My service advisor Vitaliy was the best, very friendly and helpful. He is always my go to guy there. Made the process smooth and easy, they honored my coupon from Subaru America. They got my car in and out within 45mins for an oil change which was great. I will drive the extra 30mins to come here for service because their staff is great and I haven't have a bad experience in 12 years of coming here. If you have a Subaru come here for service or to buy one!

As always, fast and courteous service. I appreciate that their service department is open on…read moreSaturday so that I can take care of business needs without taking off of work.

I went to look at a pre-owned vehicle today and the salesman casually admitted that the dealership…read morewas planning to fix accident damage without reporting it so it wouldn't show up on the Carfax. This was especially frustrating because I had scheduled the appointment in advance, and the online listing made no mention of any damage. There was also zero disclosure during my phone call with the salesman the day before. So imagine my surprise when we arrived to find the lower portion of the passenger door visibly crumpled, missing trim, and the wheels badly scuffed. It's hard to overstate how unacceptable that is. If a vehicle has damage, disclose it. Don't waste people's time and imply you're deliberately trying to sidestep transparency. It immediately made me question what else might be hidden. And to top it all off: the appointment was in my name, I spoke directly with the salesman beforehand, and he greeted me by name when we arrived--yet still chose to shake my husband's hand first. The car is for me. I'm the one making the financial decision. Basic respect shouldn't be dependent on gender. Needless to say, this experience made it very clear I won't be doing business here.

Went here my first time for service on my Tahoe. Willy was helpful and kept me updated during the…read moreprocess. I will definitely come back to this place.

Great company, great staff, know their stuff on commercial trucks. Any issues I've had, they have…read morefixed!

My first experience here was straightforward and positive. My second was not and really raised some…read morered flags. The first time I came here to test drive a car it was a pre-owned car. I had a very positive experience with salesman Christian. I didn't end up buying the car but I had nothing but positive things to say about the experience. It felt unrushed, all my questions got answered, and I was not pressured. I just decided I didn't like the car enough to buy it. That's obviously not on Koontz or the salesperson. The second time I came in I was looking at a new car and while the test drive was fine, they began to play games as soon as we sat down to talk numbers. The sales manager came over and shows me a price on his screen that was much higher than what was online. The car had been a test drive model and so it showed as discounted online, but in person they showed me the full msrp. I assume their play was to show me that and then eventually be willing to come down to the online price as if that was their absolute best, "I can't believe we're doing this, don't tell anyone" price instead of a starting point. But I don't like games, and I don't like bait and switches, so I thanked them and left. No point negotiating if it's not in good faith. For what it's worth, since I have a Ford, I once called and asked about bringing my car in for service, and was told their first appointment was a month out. Did not exactly inspire confidence that if I bought a car for them and had an issue, that they'd be available to do the repair. But your experience may vary.

initially i rated this spot 5-stars. mostly because i was harassed to leave a comment before i left…read morewith my new car. they look fancy and talk a good game but they are typical car salespeople.

Massively lacking communication skills plus high prices = Horrible customer experience…read more Communication from a service writer to customer is almost non existent. They will not come talk to you while you wait IN THE SAME ROOM AS THE EMPLOYEES. Instead, you will receive a text or a form email. Texting and phone calls when you are not waiting on the premises is unprofessional, unclear and vague. Little to no problem solving is demonstrated. I have seen the customer service here slip from ok with expensive prices in 2019 to expensive and frustrating in 2025. Side note: new VW sales are in the same room. Salespeople did not have customers to interact with when I was present. They were loudly socializing with other employees, and one salesperson shouted "What up, my N- slur?!" As a form of greeting to an African American co worker. This appeared to be fine in their friend group, but I did not find that interaction appropriate in a public space in a place of business. Bring your VW here if you don't need your car for days or if you like sitting in a lobby for hours with no information.

I wasn't sure I wanted a Volkswagen but after FAWAD took his time and explained all the features…read moreand gave me comparisons I was pretty much sold. JORDAN was really helpful with getting me through paperwork and finance side. They both were very patient and went above and beyond for me (I did a total of 4 test drives over 2 days). The only reason this isn't a 5 star review is because they do financing at Toyota and it took over 1.5 hours to start the buying process after already being there for 3.5 hours.