I have been going there for years. Thought they truly cared about patients was wrong. Had to have…read morerecords transferred twice. Once so I could get treatment from out of state psychiatrist and once accidentally circled changing dr to get referral in life or death situation that Dr Bedel couldn't give me. Did not change Dr with insurance. Center for family medicine won't let me return. Had to find new Dr. At least I found one with 5 star rating and hopefully won't be a phoney.

My name is Timothy Carberry and I have been a patient of Dr. Ronald Klein for…read more approximately 27 years. In that time, I have been treated like an individual and not just a number. When, I call the office to get an appointment, it is usually the same day. I have never had to wait for two days or more to see the doctor. I enjoy the whole staff at the Conover Clinic. I would recommend the doctors to any of my friends.

Dr. Stevens has been my physician for 22 years and truly treats me like family. Her consistent care…read moreand concern shows the true passion she has for her job, even while nearing retirement. There is no rushing you out the door, breezing over issues you bring up, or other dehumanizing problems I've ran into with other doctors. I am out of network and only get charged $40 per visit which has been an absolute lifesaver for me when I've been in very difficult times. The only issue I can think of are the long wait times. You can expect to wait 15-20 minutes in the waiting room and then 30+ in the exam room. This isn't too far off from other experiences in offices and I find the care I receive well worth the wait. Just carve out a bit more time and you'll be set.

Whoever Lisa is there, you need to take some classes on how to speak to your customers! My husband…read morehas been passing out and had a possible seizure. The DR ordered test, and we got the results online with them not calling him to tell him. It said he had a cyst on his brain, so of course we are terrified. I called them to see how to proceed and 3 days later we still don't get a call. So I call and had the pleasure of dealing with Lisa. I was asking her some questions and she would interrupt me with an attitude. I brushed it off until she finally scoffed and raised her voice and said "I DONT KNOW IM NOT A PHYSICIAN" I said you don't have to be rude, we are scared and just want answers. The whole time I'm trying to say that, she's talking over me with an attitude the whole time!! I couldnt get a sentence out without her interrupting me! I asked her for her name because I wanted to talk to her boss about the way she was treating me and she scoffs again and said "go right ahead!" I told her she shouldn't be talking to people like that who are scared and looking for answers, but again, I don't think she heard a word of it because she was YELLING over me the whole time! We are finding a new family doctor, I have never in my life been treated like that at a FAMILY DOCTOR.

First visit with and I'm impressed. They were very professional and helpful. I wanted to get back…read morewith Dr Tewell but she isn't accepting new patients. Dr Phan is new and really liked her and the whole staff. I felt heard and hope of getting some things taken care of. I'd told 2 previous drs of things I'm dealing with. They didn't offer any advice or even write down what I said. Might as well told my dog. But here they didnt pass off what I said. I didn't bring up everything on my list... didntvwant to overwhelm new dr ;) Great experience here.

I have a been a patient of Dr. Mason-Zied and followed her when she switched practices. While I…read morelove her a practitioner, I have been less than pleased with some of the clinical staff, specially Bethany. On two occasions in the last month, Bethany has been very rude and unhelpful over the phone and through MyChart messages. It is honestly making me consider switching a provider I have been with nearly 20 years due to the hostility and lack of help I am receiving from this staff member as I don't feel confident in their abilities and bedside manner.

This was my first trip to a doctor's office in over a year, and until I was diagnosed with…read morediabetes, I NEVER visited one unless I was having very painful symptoms. I never got physicals (which I still won't), and never submitted to the recommended exams that men should get when we see age fifty in the rear view mirror. That being said, I didn't know what to expect when I arrived there as a new patient last Friday, but I was very intimidated. I was quite certain they would press me to undergo various examinations that I'd never had done, and in fact the very thought of them had literally made my skin crawl. (So I never will submit to them, and I'll deal with whatever consequences may befall me because of it). Exactly why I'm so adamant regarding this is beyond the scope of this review --- however it's well within in it to say that, although some of these procedures were recommended by the nurse and doctor, when I said "no", that was the end of it. And when I told the doctor that I also had gender preferences (requirements, actually) with respect to examinations, I was told they could accommodate me there also. I felt that was very respectful and it helped to ease my anxiety. About the only negative thing was that when I called to make my first appointment, I was given the names of two available doctors --- and of course I knew nothing about either one. Only when I asked, did they tell me that one of them was a female. I don't allow examinations by females, so if I had unwittingly selected one and hadn't realized it until I'd arrived to my appointment --- I'd have been very upset and would've likely been back to square-one regarding my treatment for what was then uncontrolled diabetes. But that issue was thankfully circumvented, and overall my visit to Family Practice Associates went very well!

I highly recommend these Dr's and especially Dr Tewell .. She and her staff were excellent and I…read morewish with all my heart they took my insurance. My work limits us to Premier healthcare facilities but if I had the choice I would go here. When i had my last visit and had to say goodbye she literally hugged me and i teared up. I've never felt that pleased with a Dr and I doubt i ever will again. I repeat .. if you have a choice .. I highly recommend these Dr;s and especially Dr Tewell . I have nothing but good things to say about their professionalism and how caring they are. Super effecient .. the opposite of a Dr i had in Middletown who was exasperating.