The property is disgusting and multiple complaints. Tried to tell manager about our stay and they didn't seem to care. Pool is moldy smelling, rooms are disgusting. Charged me twice not one but 2 times after I complained to customer service. Bed had sticky stuff on it and didn't sleep well. Employees here are very rude and don't understand us. Need to do something about this place. Maintenance guy came into the pool and said the smell was because of the hot tub that is in a room above the pool, THAT IS NOT SAFE. Water to the tub smells like mold and dripping will cause mold. Door doesn't even lock. Elevator is rickety and maintenance looked at it and said "oh it's fine." And we stayed in room 317 I will never use this hotel again! read more

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It's very much a get what you pay for situation. The lady at the front desk was unnecessarily mean and grumpy. The young man was very nice and helpful though. There were ants in our room. read more

This hotel is in desperate need of renovation. This place is ran down and definitely not worth the money. Couldn't even enjoy the pool and had to wear my crocs while I showered. The tub was nasty. Take a look at the pictures for proof. Never coming back here and I have came and stayed here many times in the past. read more

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So, for a budget hotel, you can't go wrong with this one. Clean rooms, good cable and a friendly staff. Worth the extra $15 compared with the other flea-bag hotels in the area. I was in Winchester a couple of weeks later and tried to book but they were full read more

If I could give this less then a 1 I would. Immediately when we walked it the whole place smelt like stale cigarettes. The ceiling over the pool is literally falling off and the room was absolutely disgusting. Stains on blankets, stained chair, the tub was all stained and disgusting, it looked like an electrical fire almost started from the outlet and the lamp shades were filthy, the walls were brown stained and you could tell it should be white. It was absolutely unacceptable. I would 100% not recommend this establishment. read more

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This place is being renovated and has great staff the day I stayed was the first day the pool was back open and I had a dip it was also very clean and for the price you can't beat this hotel. read more

Great service clean rooms and newly heated pool I stayed for 2 nights in Winchester and this was by far the best trip I had here the hotel was in a great location had good breakfast and friendly staff!! read more

Over the top with their no pets policy despite the Choice Hotels app listing them as pet friendly. Made a huge mistake making a paid reservation only to be rudely sent off into the night looking for another hotel. And I had a letter from my doctor to certify my dog is for emotional support. read more

Sleep Inn & Suites - Santa would never stay at Sleep Inn and Suites in Winchester! - Hotels Near Me - Winchester, Virginia

Looked fine .. seemed clean. Nice considering dog friendly. We only stayed one night. The real problem is None of us slept well ... the pillows were awful. If I were to return it would be because we were going to Shenandoah park and traveling with our dog. I would totally recommend bringing your own pillow. The bed was uncomfortably hard and the walls were so thin you hear everything from other rooms and the hallway. they do have an outside pool but it's October so its closed. Due to covid they have a person in the lobby handing your what you want for breakfast .. the choices were yogurt, cereal and breakfast sandwich. read more

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Room was dated but clean. Breakfast was average, no hot options available (eggs, bacon, or sausage). Only waffles, bagels, or cereal. Price was reasonable and it was conveniently located. read more

I believe it's 5 star quality but I'm giving it a 4 due to coronavirus the Room is very clean I didn't see any dust and the white was white you are required to wear a facemasks the pool areas open their giving cereal for breakfast. The guy on night wasn't very friendly but the front desk older woman was the most friendly person and helpful i had the best talk with her and she help with places to eat and where to get and supplies i may have forgotten or just want to shop yes she was wonderful. I had a great sleep I ask for a wakeup call and I got it. I must say because me checking in at 4am and would have like to have gotten a discount but all and all my stay was good read more

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Just don't go here. Stayed in 2 different rooms. The first one looked clean but had bedbugs, 2nd room seemed clean, didn't get bit. So happy I didn't take any home with me. Didn't eat breakfast so I can't speak on that. Staff not very friendly at all. Better to go down the road a little ways to the Super 8 breakfast is not much, staff not so friendly there either but at least the room was clean that we stayed in. read more

Genuinely nasty. Smelled like shrimp scampi in the room for reasons unknown. The cool toned lighting creates an anxious atmosphere that, despite its dimness, does nothing to hide the mysterious stains and dirt on the walls. The smoke detector in my room was wrapped up in plastic from the previous guests. There was rust and random beetles(?) in the bathroom, and something gross caked onto the nightstand (photos attached). All of this I could forgive if it was cheap, but I paid the price of a decent hotel room just to stay here. Save yourself the time, money, and shower that you'll have to take in a cleaner establishment once you leave this place. read more

Sleep Inn & Suites - Rusty bathroom - Hotels Near Me - Winchester, Virginia

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First impression, having to dodge big rigs in the small parking lot. Lobby floor dirty. Rooms not being kept up, the place is falling apart. read more

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Don't waste your time. 2 stars because it could be worse. Changed rooms because the first one was musty and moldy smelling and obviously smoked in. Second one definitely has a mold problem and was not kept well. Ended up at the country Inn near Stephen City. Staff had little to no reaction when we said we would like our money back, most likely because she knows it's disgusting. Pool was nasty too. read more

Traveling 1000 miles through the night alone with three babies gets so overwhelming when it's time to stop for a hotel.... Not when Sally is working!! (I hope I got her name right, I wrote it down and forgot my note in the room). My sister called ahead for me while I was driving to help secure a room for me and my littles. I arrived shortly after and this kind kind woman made the process so smooth and welcoming. We arrived around 3am and she was able to get me a later checkout to assure I'd get some good rest before traveling further. 10/10 for the hotel, 12/10 for that awesome staff member! We will be back!! read more

Dirty rooms and an extremely rude kid on the front desk. From the start of check-in this kid was continuously rude. I thought he had to the owner's son to be able to get away with being so rude to customers. I requested a room change when I discovered how disgustingly dirty my given room was. As I was returning my original room key, I was stating that the new room was much better and the kid interrupts me and says "just give me the keys." Stay away from this place! I actually can't believe this kid still works here considering how many complaints he has about him online. Obviously the owner cares very little about keeping customers. read more

Sleep Inn & Suites - Hotels Near Me - Winchester, Virginia

this place is not maintained and is a dump. won't stay here again. gross! Looks good from outside, bathroom walls dirty. shower leaked. so disappointing read more

Second time at this hotel. Great rate with a 5 star feel. Extremely quiet and clean. We go to Costco for dinner and fuel up the car. Will definitely come back soon read more

Rooms are clean. Service does a great job cleaning up and putting new towels in. Everything works in the room. I don't know if it's the facilities fault or not but I'm currently spending my last day (of three) in this hotel and all day long I have heard nothing but banging, beating, knocking, like children are trying to rip the room apart. It's kind of ridiculous you are at the "sleep inn" and you can not sleep because they have apparently let guest children run ramped inside. Very, very disappointed in that part. I was trying to sleep in between visiting some family while in town but I guess it'll be cut short because I'll have to go to bed early due to listening to the room next to me have a Disney child party in the next room all day and not being able to sleep in at the sleep inn. read more

We were headed to a Civil War Re-enactment (observers, thank you - not ready to enlist), and needed a place to stay. This was the cleanest, happiest and most friendliest place we experienced on this trip. We called the site, rather than booking online and got heaps of advice from the front desk person. (hint: stop at a rest area on 81 and pick up the red booklet with discount coupons to save $$) The breakfast is better than most, but doesn't satisfy a 'foodie' as it is largely Sysco Systems based. Still, they are sincere and went out of their way to accommodate everyone on our party. The pool was heavily chlorinated (good, I think) and smallish. - But they have one, which is a plus. For the price it was great value and we'd stay there again next time. read more

*4.5 stars* Very clean room, incredibly comfy beds, mostly friendly folks at the front desk, not too loud, free wi-fi that actually worked quite well while we were there, and conveniently located. Breakfast might be fine for the average small town American, but I found it rather gross. Only one yogurt - non-fat strawberry banana (is that a flavor anyone other than babies eats?!), bananas that had seen better days, hard boiled eggs that tasted exactly like nothing. If you are satisfied with a large waffle and some sausages, then you'll be fine, but unfortunately some of us are not. read more

Greeted by friendly staff at check in and in the morning. Bed was comfortable and ac worked well. Bathroom was clean and shower worked well. Lots of choices for breakfast -waffles, fresh hard boiled eggs and muffins, sausage, cereal, yogurt. And the coffee was good, not too weak like it often is at free motel breakfasts read more

Wanted a room for the night in the area after our long trip. Found this motel which beat others competitors prices and had the amenities we were looking for. We didn't want to stay at the Marriott in Winchester again since they charge a ridiculous high price and then charge you again for breakfast. Rude lobby guy to boot at that location. At the Sleep Inn our room was clean, comfortable with updated furnishings. Would have given 5 stars but there was no scrambled eggs with breakfast. read more

Not a great experience. We stopped here last night halfway home from a vacation to stay the night before we finished our drive. First complaint: strong musty odor and humid feeling immediately when we walked into the room. Second complaint: no matter how low we turned our extremely loud air conditioner, the room would not cool down. And I mean it when I say the air conditioner was VERY loud. Third: even though we requested a non-smoking room, our room kept smelling like cigarettes late at night and early in the morning. I complained at the front desk and was told, "Sorry, the exhaust fan pulls the smoke from the smoking rooms into the non-smoking rooms." Why ask how my stay was just to do nothing when I reply that I was dissatisfied? The only reason I'm giving two stars was because the bed was very comfortable and the free breakfast was decent. read more

Great hotel. Right off the highway. A Costco with a gas station right next door. Plenty of food options around. The lobby is clean and inviting. The pool is great. The king room was clean and modern with a very comfortable bed. read more

Clean comfortable and affordable, was very pleased with my stay here, would definitely stay again if I was passing through. Only $80 for a king size bed. so much better than the holiday inn which I read smells like ciggs for a whopping $120 a night. read more

My daughter and I were able to get a room here at the last minute during our road trip to upstate NY. The staff was very helpful. I requested a wheelchair accessible room and was very pleased with the room we got. The bathroom was perfect with a roll-in shower. The room was very roomy and easy to roll in. We would stay here again. Good price for good stay. read more

Excellent accommodations. Clean large room. Lovely beds. Great deal for the night while traveling home.

This place is a great deal! The room was large clean and comfortable. Breakfast was included but we slept late and missed it. This was every bit as nice as the more expensive hotels. read more

Definitely worth the money!! The beds were amazing and the staff was so welcoming. I will definitely be visiting again with friends. It is also a great town to do things. Lots of restaurants and downtown area is nice to explore. The breakfast at the hotel was more than enough. The fresh waffles were delicious. read more

I've stayed at this location a few times. I usually get the Jacuzzi suite but this time only standard rooms were available. I arrived just after check in time to a family of 5 and 2 other guests in the lobby waiting to be checked in. there was one staff member working, Nick. He seemed overwhelmed and when a guest would make a request or have a question he kept saying the hotel was full. After check in, I gather my things and went to my room. As soon as the elevator opened the smell of smoke hit me in the face. I proceeded to the room and then realized that I was given a smoking room when I had reserved nonsmoking. I went to the desk to advise Nick to which he denied giving me a smoking room for some reason and went into some convoluted story about how every other room was smoking only and I should have known that the floor was smoking (I'm unsure how I would have known this). He was very combative. He kept saying that the hotel was full and that if I touched anything it would be a problem because he'd have to give the room to someone else. I grew tired of his ranting so I advised that I would check out if it is such a problem. He then gave me a room that I had originally reserved and started demanding the key back. I advised him that I would return the key once I moved my belongings to the new room. When I went back to the desk to return the key there was no one at the desk so had to wait for him to see that I was at the desk from the security camera, I assume. Although still had an attitude, he had calm down some. I assume he realized he gave me a smoking room but didn't apologize for the error or for his behavior. The encounter was very disappointing. Being a former comfort inn employee this type of behavior does not represent the brand as I know it. I don't know if he was having a bad day or couldn't manage the stress of having reservations for a full hotel. The issues didn't end there. Upon check out I decided to pay cash. I was extended by accident. The error was corrected and given a receipt. As I walked away I realized the check out had not been corrected. I went back to the counter and asked for a receipt that reflected the correct info. I was told because others were waiting they were going to correct it later so gave me an incorrect receipt for now. The guest behind me didn't mind waiting so I was able to get a correct receipt. I paid $111 for a standard room. For the price the accommodations were decent but I could have passed on the service. I would recommend bringing some wipes/cleaner to wipe down the bathroom (I recommend this for any hotel). check out towneplace suites Winchester or holiday inn winchester for a better alternative. Although the service was lacking this time, I would stay again if my first and second choices were booked. If its cost versus service, sleep inn is the way to go. I would recommend the Jacuzzi room over the standard just for personal preference as well. read more

I stayed here with my field crew for a project, and had a difficult experience throughout. The problems seem mainly caused by a lack of communication between staff. I tried to add the names of the people in my company to ensure a fluid check-in, and was told not to bother it was fine, only to have my boss calling me Sunday night from the desk, unable to check in. I asked for a first floor room to carry in heavy equipment in and out daily, but this apparently required a separate entry into the reservation, which was not done. Despite giving my correct billing address, they continued to use an old address. When trying to make a reservation for the last week, a staff member had already made one for us for some reason, and it was wrong (I assume we would have been charged if it was not cancelled, despite not having approved it). And finally, I could not use a desk lamp due to lack of lightbulbs. Having enjoyed Sleep Inn experiences in the past, I was displeased with this location. read more

Good room for the price. Beds are comfortable and a.c. works great. The room was well cleaned and the lobby was nice. Breakfast had great options. Would visit again. read more

Encouraging visitors DO NOT STAY HERE!! The customer service was horrible and i found a bedbug in my sheets. Nick at the front desk had an attitude and was rude when i told him about it. Their is a strong cigarette smell in the elevator and floors of the hotel. I'm looking out for everybody to make reservations elsewhere and not to deal with what i went through! read more