They are supposed to be sleep specialists, but they diagnosed me incorrectly. They told me after a…read morehome sleep study that I have 2/3 central sleep apnea and 1/3 obstructive. Then after months of stuff, I ended up seeking a second opinion from a Boston hospital and apparently central sleep apnea can only be firmly diagnosed from a sleep lab EEG and not a home device. So, I have to start the process all over again. Do not go to this sleep clinic, they dont even know the basics of what they are doing.

From beginning to end, an overall unpleasant experience. I went to the Northampton location…read more The testing was fine; actually quite comfortable, clean, etc. The tech was friendly and helpful though talked way, way too much, mostly personal TMI and even about other patient in another room. Was very helpful in the a.m. about results and her off-the-record assessment: more than what I waited another 29 days to receive officially from the doctor (and which was, basically, verbatim what the tech had recorded.) They repeatedly called me to remind me of a follow up appt which I kept cancelling because I hadn't even received the machine yet. When I called to report the need to get the MD order to have equipment returned, they told me I hadn't ever shown up for the followup WHICH ID CANCELLED SEVERAL TIMES. I've left 2 messages and it's been 4 business days and still no response from MD or the office.

The doctors are phenomenal. I have been seeing Amanda for a year after she diagnosed occipital…read moreneuralgia and she's been incredible. However the desk staff is horrendous. I recently had to call and move an appointment (after they moved a different one of mine) and they had only 2 other times available for over a month (unfortunately both of which I am at work in another state). The front desk person was argumentative and rude when I told her I was frustrated with the lack of flexibility (and just wanted it noted so doctors were aware)--especially since they had pushed my other appointment out which left me with a longer gap. She instead continued to argue with me that they weren't inflexible and had availability, it just didn't work for me. (Again 2 options in over a month isn't super flexible but that's fine, I know they are busy it was just my opinion ). When I told her I didn't want to argue I just wanted to confirm next steps and share that I was frustrated for it to be noted, she hung up.

My new neurologist. This office is full of wonderful…read morestaff,caring and the Dr's are very thorough going over complete history with you coferringbwith other neuro to be sure to cover all needs. I am never going to another neuro. LPN Amanda is great, being treated for migraines,pinched nerves and spinal pain. My other drs said they would only be able to treat me via spinal blocks. We'll that is not true. This office is very knowledgeable of all new treatments and will help.

This is a beautiful campus especially in the spring and summer!…read more Taken on those merits alone, this would be a wonderful place to spend a relaxing evening. Unfortunately, this is not guest accommodations; this is a sleep disorder clinic and if you are here then your visit is medical in nature, not for rest and relaxation. More unfortunately, the beautiful campus is where the good ends because the sleep disorder center is lacking, at least in my experiences. I will say that the staff, all of them, seemed to be nice. Which is nice. However, from the very beginning, to what finally became the end, of my sleep apnea diagnosis saga here at BMC was riddled with misinformation which cost me time and caused me frustration. The entire process and procedure of diagnosing sleep apnea, and then treating sleep apnea, was not ever quite correctly described or explained to me by one single person but, rather, pieces of information from various people combined painted the whole story. Luckily, I had the foresight to investigate and research the process myself before beginning it so I knew the things I was hearing and being told were not quite correct and so knew what to expect. One very basic example- after my initial consultation one of the staff, and I was not sure whether she was a nurse or a receptionist or what her role was, told me that the next step was for me to pick up my CPAP machine at a local pharmacy, use it for one month, and then return for evaluation. If you are a CPAP patient then you know very well this isn't the normal procedure followed. In this person's defense, she did call me later that day to correct herself and describe the actual process to me. While I appreciated that, it shouldn't have been necessary. The techs who wired me up for both of the studies were a little, shall we say, nonstandard. Of course, part of their job is to stay up all night every night so maybe that's par for the course but they certainly were not calm, cool, collected and soothing in their bedside natures. That said they got the job done. After beginning CPAP therapy, it's necessary to have annual "compliance reviews". I was told this was required by the insurance companies. When I asked my health insurer about this I was told by more than one representative that they don't care, at all, whether I am "in compliance", meaning using the machine. But I suppose it's good to be monitored by a medical professional. If a patient is found to be in compliance then the prescription is renewed for one year and sent to the medical supply provider. After my second to last compliance appointment here at BMC, the provider I use did not receive my prescription almost one month after my appointment so I called the sleep clinic for clarification. The receptionist informed me that she did not have, and could not provide, any information about my prescription; further, that it was a question which could only be answered by a doctor. OK. So she made me a "telehealth" appointment. When the call came, I asked again about my prescription; the doctor answered that it should have been sent but would confirm that it had been, and then wondered aloud why the receptionist had not been able to assist me with this.... She asked if there was anything else, I replied that there was not, that I was busy, thanked her for the call and disconnected. I was later to learn that our brief conversation had been billed as an actual office visit and, as seems to be standard practice for BMC, I was charged two co-pays, one for the provider and one for a 'facility fee', with my insurance picking up the rest of the $180 tab for what was a conversation lasting several minutes and, as it turned out, a conversation I could have and should have been able to have with the receptionist. On the date of my next compliance check, I answered all of the requisite questions posed and then had a question of my own, whether or not the doctor realized or recognized that patients were being billed for needless appointments? I was respectful and reasonable but forthright and clear regarding my displeasure. Clearly, that was not a conversation the doctor wished to have. The fact is doctors are now expected to bring in money; that's how medicine works in this modern world- doctors are expected to bill, bill,bill. Most of us know medicine is big business. I understand the conversation is distasteful; I don't like the process/policy, but it does seem to be in keeping with the emphasis BMC places upon revenue. The upshot was that I gave her the option of continuing to be my physician or not. I was told to expect a call from the receptionist to schedule my next compliance visit. That call never came. Message received. The doctor who administers my CPAP therapy now is a wealth of information and makes himself available to patients by chat five days a week- at no charge. His emphasis is on providing good patient care.

the worst provider I have ever dealt with. obtaining treatment here is basically impossible. they…read moreconstantly cancel your appts right before even if you've been waiting months to get in. they do not care about you period!

Derek made my sleep study easy. He was professional and friendly and answered any questions I had…read more He made things pleasant in an otherwise potentially unpleasant examination. Many thanks to him.

I was there 2 days ago and came home yesterday for my potential Narcolepsy or Cataplexy problem…read more The staff was very professional and demonstrated caring towards my illness and my comfort! Thank you! Mark Smolen

Sleep center is clean, up to date, staff is very nice, rooms are stocked with snacks, a tv, a sink…read moreand a very comfortable bed. Thank you for having a northwell sleep center that felt like home.

Sleep Center is spectacular. However, the records department refuses to send records to doctors…read more Due to this, I had a study done in August and cannot access the "doctor notes" to access my records. This is preventing me from getting my apparatus Must take new study done because records cannot be accessed. Frequently, the online portal does not work.

We first became acquainted with Dr. Oldendorf in the '80s, and we have been seeing him for our…read morehealthcare needs ever since. Not only is he a consummate professional and doctor, but his demeaner is kind, considerate, and empathetic. He is always available to address our concerns, no matter how menial. His staff maintains this stance as well. The patient portal has proven to be extremely helpful in keeping track of appointments, medications, and health issues making it much easier to communicate during these uncertain times. We would highly recommend this practice to anyone without hesitation.

ONLY interested in PROFITS ,Then helping people . Since they've moved to 407 albany shaker rd, The…read morestandard of care is extremely suffering. I have given them multiple attempts to try and settle in. It seems the doctors, nurses, and reception/admin all together, are all WAY to overwhelmed. They Keep excepting new patients to which they cannot keep up with. Unfortunate. One simple example of this is doc, nurse, and reception could not find my immunization records. I had my file printed for myself. Which to find all my immunizations were on the second and third sheets. SOMETHING is very wrong here!

If your a first time patient stay away! Charges hundreds of dollars for zero help. All they did was…read moreask me several questions and told me to call someone else. Must be nice to screw people out of their money and don't do anything to help them.

Can't believe I haven't reviewed him sooner- oops. I suffer…read morefrom Narcolepsy with Cataplexy. Ive had several neurologists before Dr. Izzo who kinda tossed their hands up unsure what to do about it. I first saw him about a year and a half ago when he casually informed me that there is a specific medicine for my disease- that apparently many neurologists have never heard of despite it being around for a while. It took six months of fighting my insurance to approve it- something that Izzo and his team had no issue going to bat for me. And even when it was approved coverage- they tried taking the medicine away from me. To which I had to get a lawyer, and once again- Izzo and his team went to bat for me. Writing up several letters and lectures to the insurance to get it through their heads *she needs this medicine to have a chance at life*. Not once did they give up on me. Not once did they come off annoyed or burdened. They worked together to help me, and for the first time in my LIFE I am able to FUNCTION for the most part like a normal person. My disease used to rule my life and my identity, Izzo didn't stand for that and he put his all in to help me get the care and coverage I needed while empathetically checking in with me to make sure i was on the right track. I have been mostly symptom free from Narcolepsy and Cataplexy for a year now. It's hard to find a doctor that understands the challenges of this intense disorder- but Izzo gets it completely. I never feel doubted or scrutinized about the severity of my illness. He just gets it, and now a days that is quite hard to find. He's great. If you want a high integrity neurologist who pays careful attention and constructs the best care plan- go see Izzo. :)