And after over a year, they finally refunded me some of the money they stole. They upcharge everything and will bill you at the end of the year even though they say they won't. Go to Lincare. read more

Got a new sleep apnea machine last week. It doesn't work for me. I tried. I've had terrible customer service in trying to return the machine. 7 phone calls! Finally got a call back and got emailed the necessary shipping labels. Egad! read more

I keep getting the incorrect item from SleepQuest, Inc. I told them several time about this issue and the keep sending new items to correct their mistake, but it is the same incorrect item. I told them several time not to send me any more of their package but the keep sending them. Now they want to charge me for the item I open. My question is if I did not open the package how will I know they send me the incorrect item? I send the package that is not open, but they don't want me to pay for the open package. TERRIBLE company THEY NEED ZERO STARS read more

Very professional kind staff. Unfortunately my insurance only covers the test. Thank you for your help.

I just wanted to give a huge thank you to both Jennifer del Castillo and Roslyn Martinez in billing/insurance for being extremely patient, helpful, and kind. read more

I've been with Sleep Quest for years and they've gotten me through some tough times but I've got to say 2023 hasn't been their finest year. I started the year receiving the wrong supplies and had to jump through hoops to get them replaced via USPS, no local face to face. My second order of 2023 was made over two weeks ago and nothing received. When I call they say no label was created or there is no tracking number. When I ask if I can pick them up locally I'm told that isn't done anymore. Very disappointed. read more

These people are the best. Sarah got me right in to see their sleep specialist, Ryan Flores, and he couldn't have been more of a pro, identifying the problem and recommending a solution. No need to work with anyone else for CPAP supplies or equipment support other then SLEEPQUEST . Wish I found them 3 years ago. Rob N. read more

SleepQuest - Diagnostic Services Near Me - Fresno, California

Picked up my CPAP machine and had a great experience with the technician who taught me how to use it. Jorge is not only knowledgeable he is a great teacher. He took the time to explain the "why" and genuinely took interest my questions. I appreciate a good customer service experience and todays meeting with Jorge exceeded my expectations. Definitely would recommend this company based on their excellent employee, Jorge. read more

I have been a long time client of Sleepquest. They have always, in every way, given me excellent and prompt service. I recently had to go into their Fresno Location. I was once again impressed with their wonderful personal service. I was lucky enough to receive service form their sleep care specialist, Lisa Costa. She was courteous, knowledgeable and incredibly helpful. I will ask for her personally in an future needs. I also wanted to thank the gracious receptionist, whose name I did not get, for her warm welcome and helping me connect with Lisa. Again, thank you Sleepquest for your excellent service. read more

If I could give zero stars I would. This company is TERRIBLE. I have been waiting for my supplies since 5/8/23 calling every week and now everyday for past 8 business days straight. Each person I talk to says something different (e.g. have my prescription, don't have, have authorization, don't have, etc. etc.) and I've been waiting for a call from management for over 9 days with each person I speak with saying the same thing, "I've escalated" and you will get a call back in 24hours or less. Even their own team has told me they have "new and incompetent people" working for them and "a new system that doesn't work for forms", and "many other customers are having trouble getting their supplies too". I cannot say enough negative things about Sleep Quest. USE ANOTHER SUPPLIER. read more

I'd like to update my review for 2 reasons. First, I feel like emotions charged my first review and I felt very under helped. After much thought, I feel that I received average help. Second, the response from the owner/mgr seemed sincere and I feel like some positive change is likely to happen after my experience. read more

I have had the pleasure of having Mindy Ringhofer help me with reordering my supplies. She is very knowledgeable and helpful. Great service. She is a great asset to this company. Thank you Mindy Ringhofer. I hope your managers see this and acknowledge you. read more

Jorge was extremely courteous and explained the machine usage carefully and thoroughly. He is experienced and his knowledge is helpful when this is a new experience for me. He went over the insurance coverage and other financial information clearly. I appreciated his patience and professionalism. read more

Everyone there is so helpful and kind .. They take there time with you and explain in detail . I appreciate that.. I would recommend them great experience ! read more

I was on vacation and needed help with my CPAP, I was sent to SleepQuest by the CPAP manufacturer after one day into my vacation with the fear of not having my CPAP functional for the ret of the trip. I went in to the office, was asked if I was a patient? I stated I was not but told them I was referred by the manufacturer. They fixed the issue free of charge. I was blown away, expecting to pay for their efforts. They saved my vacation! If I lived in Fresno, there is no question I would utilize them for my sleep apnea treatment. I truly can't thank them enough! read more

Worst experience ever. This office in Fresno just keeps passing you from one person to another. You could die waiting for your equipment. Samatha,Marcy, Esperanza...my 2 year could get things done better and sooner than you. You would be better suited for a job that requires no dealings with the public. read more

I had a very pleasant experience at SleepQuest today. The technician Jorge Montez was professional pleasant and answered all my questions. Jorge explained the process in a thorough supportive manner. Thanks! read more

I'd like to add an update to my review, simply due to the unacceptable response. If my insurance coverage was verified within 24 hours of the order being booked, as you stated and my old policy was active at that time, then the January bill would have been covered, unless it was verified in December 2021. Since my new coverage took effect 01/01/2022. The old insurance card was through Sante, my new insurance card is STILL through Sante. All my specialists are accepting the new card, as is my PCP, simply because it's still Sante. I had no reason to think that your company would not. After all, your company was still automatically withdrawing the monthly copays from my bank account for January, February and March, from an insurance card that was no longer active. Why would I have any reason to think otherwise? At the end of the day, I'm still out $401.10 from a company who "verified my coverage" and claim it was active, within 24 hours of the order, and still charged me. Clearly this is not going to be resolved, unless I get reimbursed, and we know that's not going to happen. read more

Great experience. Very thorough in explaining how the equipment works.

Just pick up my sleep device. This place is great !!!! The staff is awsome. Samantha explain everything I needed to know and was very knowledgeable on all the products . Will be back for all of my products for my sleeping device. read more

Customer service is lacking. Two separate times over the past six weeks they had a problem with my insurance. On neither occasion did someone have the courtesy to pick up the phone to alert me to the issue to sort it out. I waited and waited to be called to be told that the insurance had cleared so that I could get the medical supplies I need. Never a call saying good to go or one saying that their was an issue. I can only assume that they are making so much money that new customers are unimportant. This is a quality and longevity of life issue for a sleep apnea sufferer, not a ticket to Disneyland concern. I will let you know if and when it's strike three! As promised, I am updating my review. To my pleasant surprise, instead of a strike three, Sleep Quest scored a touch down! Lisa is a rock star an set me up with an appointment for this afternoon. I respect a company which, when made aware of a problem, springs into action to correct it. Bravo! read more