I bought a Rav4 Toyota from Toyota Sloane Glenside PA dealership; they reassured me the car has all the standard safety features. After starting driving, I discovered the car misses the parking collision alert. How unfortunate! I expected better service for a 45 K price tag! When I called the dealership they came up with unreasonable excuses and did not want to install the system! I will not trust anything they tell me anymore, I will bring the car to another dealership to make sure there is nothing else missing, as I do not feel safe driving the car! read more

Very Bad Experience!!! I bought a brand new Toyota Highlander 2022 @ Sloane Glenside, The car had minor issues within the first week. The dealership did not try to explain or help and on top added to my confusion with wrong information. The limit was when they replaced one of my tires with an incompatible tire and I was having a brand new car with one different tire than the rest of the three. Which they later replaced after me pointing it out. It was a very bad experience with both sales and services team. read more

Four years ago, my wife was in the market for a new car. Her Jeep Wrangler was a gas guzzler and her new long commute to work meant her Jeep was no longer an ideal solution. She ended up going to Sloane Toyota and traded in her Wrangler for a new car. Her salesman, Don Kim, was amazing. No pressure but was all about working with us on the deal that was right. He was a big part of the experience, and we ended up getting a brand new Prius C. My wife was instantly in love. She was so in love with the car, in fact, that a month later I ended up trading in my old Saturn Aura for a used Prius V. While Don was not available that day I dealt with another sales person (Bill) who was excellent to deal with as well. My car was a 2012 with only 37,000 miles on it. It was a beauty -- and I only lived two miles from the dealership, so getting the car serviced and getting oil changes was a breeze. And then I moved 35 miles away and thought that my days with dealing with Sloane were over. Flash forward to yesterday. Even though I moved and there are other Toyota dealerships closer to me, I stopped in for a "vacation special" that Sloane was offering (a synthetic oil change, full multi-point inspection and tire rotation) as we were going to take a road trip this weekend. But with the weather lousy we canceled the trip -- I kept the appointment anyway. A couple weeks ago Sloane had called me saying they were interested in my Prius V. While I wasn't interested in selling at the time it did get me thinking. I had wanted to move "up" to a car with AWD but not lose the beneficial mileage I get with a Hybrid. I love the RAV4 Hybrid but always considered it to be out of my price range. Well, Don Kim, and the sales manager Jeff, would not have any of that. They worked with me, and worked with me some more. And then they ended up working with me even more. At the end of the day I drove out of there with a brand new RAV4 Hybrid at the exact price that I could afford. They were absolutely amazing in their ability and desire to work with me. No matter how far I move away from Sloane they will be my dealership for life. I just wonder if my old Prius V got its oil changed... read more

Not happy at all. Toyota supposed to provide me shuttle services to pick up my car, but they did not!!? I called at 5:00 pm to Toyota service center no answer. I Called help desk to arrange Lyft or shuttle service. They put me on hold until 6:20 pm. Eventually I took Lyft with my own expenses to get there and pick up my car. A gentleman over there offer me $12 credit for Lyft which I have to use it at Sloane Toyota for oil change. I can't use that credit because I am not going back with this terrible service. I know Toyota company must pay for rental car or shuttle service especially when the case is recall. They waisted my time and my money. If they told me in the bingeing that they are not going to provide a service I would take my car somewhere else. read more

My 2017 Tacoma has been serviced by Sloane for the past two years. I each case, the service experience was excellent. Always on time and on budget with excellent communication. Free Uber rides to my office are also a plus. I just traded my truck for a new 2019 4Runner and I have to say, it was the most efficient, professional car buying experience ever. I got the deal I wanted in about 15 minutes and when I showed up the next morning, the car was ready with a full tank of gas and they had me down the road in exactly one hour. If you are in the market for a Toyota, Slaone of Malvern is the place to buy! Thanks Sloane and be sure to ask for John White for your salesman. read more

I was very hesitant in shopping for a car at this place due to recent reviews. But I took a chance. I got here and I bought a Acura TSX about a month ago. Less than a week, there was issues with the dashboard/intruments not working. The odometer, lights etc was not working. we brought it back, they replace the fuse, it worked for a day then it didnt again. So we knew it wasnt the fuse. Now nothing works again. Its very dangerous to drive since we cant see how fast the car is going or the lights doesnt even work.Instead of helping us, they told us to contact the CEO. This is just another way of saying, we sold you the car now deal with it yourself. PLEASE, ANYONE READING THIS do not give this company your money. They do not care about you. I already told all my army buddies since they are duty here with me not to shop this place. Next step is to inform my blog and all the social media channels not to shop this place. They could of atleast afford to help me pay to fix or diagnose the issue somewhere else. But no, thanks for giving us the big hint that we are on our own even though its less than a month of buying this car. Thank goodness there is a PA lemon law, we are in process of talking to an attorney to get this situated read more

We have 4 Toyotas and had been going to Sloane in Glenside, PA, for service for 15 years. We have spent thousands and thousands there. Everything seemed fine. Then late last year, we had a very bad experience with the Service Dept. We took our car in on a Monday for service. It needed an inspection, a new manifold and possibly some tires if needed for the inspection. They said it would be ready Tuesday or Weds. Then they said on Weds they needed to drive the car and test it out but there was no one available who could drive a standard shift. After 2 more days of delay because "no one at Sloane could drive it", we finally got our car back very late on Friday. That was not our usual experience getting service in the past. It was dark and raining when my 72-year old husband picked it up. He did not see any new tires as he walked around the car before he drove off but he was tired and the light was bad. On Saturday/Sunday, the car sat in our driveway. We were in and out of the driveway all day both days with moving trucks. Late Monday my husband sat down to look at the service invoice and realized that they HAD charged him for new tires and an alignment and a disposal fee for 2 old tires. So he went out to admire the new tires in the daylight, but again, he saw only the 4 old tires. His original impression had been correct. He wasn't upset. He just assumed they just made an honest mistake and would fix it tomorrow. He went back to Sloane the next morning and told James, his service manager, about the problem. James immediately called over Richard Rozzelle, the service manager. Richard went out to the car with my husband and looked at the 4 original tires we had on the car. Then, much to my husband's surprise, he declared that they had made no mistakes. He insisted they had put on 2 new tires and had aligned them and disposed of the old ones. My husband asked how did he know? He said because that was what was printed on the invoice. Couldn't the invoice be wrong, my husband asked? NO, said Richard. It could NOT be wrong. Couldn't they have made an honest mistake and forgotten to get the tires on as intended? NO, said Richard. No mistakes had been made. The work had been done as invoiced. Period. When my husband pointed out how absurd that was, given that the same 4 matching original old tires were still on the car, he just shrugged and said slyly that "something must have happened to them." He said he had checked his tire inventory and it was correct. So, it couldn't be Sloane's fault the new tires "were now missing". He said he saw my husband look at his car when he picked it up. (This seemed significant to him.) My husband explained he was looking for the new tires but didn't see them and just thought he missed them. When Richard was asked how did he explain our magical ability to get the original matching old tires BACK onto the car since Sloane had supposedly disposed of them? He just shrugged and said he didn't know. Basically, he was implying we were doing something fraudulent. He didn't explain what exactly or how. He just would not credit us OR do the work we paid for but we were now missing. Then he looked at the invoice again and said it looked like we were only charged for 1 new tire but he knows, somehow, that we received 2 new ones. So he said we were lucky to have gotten a tire we didn't actually pay for. So NOW the invoice COULD BE wrong? The whole episode was all very confusing to us after being faithful customers for 15 years and trusting our cars to Sloane. We tried to see the General Manager, Jeff Lish, but he was not in so we wrote an e-mail to him and explained our problem. We were headed out of town for the holidays the next day but we told him we would call him when we returned to the area after the holidays. We called and left messages twice in January but we received no return calls. Our e-mail was unanswered. Today, we just got one of our other cars serviced at Thompson Toyota in Doylestown. They did several major repairs in just over 24 hours. We had an EXCELLENT service experience at Thompson. Very clear communication and good customer care. We also saw that a long-term Sloane service employee is now working there and heard that many new Ambler-area customers have been flocking there. Not surprised. We still aren't angry about what happened. It was just an honest mistake. But the inappropriate response to a long term customer was completely baffling. The fact that Richard could not admit the mistake and the General Manager did not acknowledge our letter suggests that things are not working well at this location. So, we will not be returning to Sloane Toyota of Glenside, PA, for obvious reasons. We just wanted to let you know about our bad experience as a cautionary tale. But the good news is that there ARE other good options out there. read more

HORRIBLE SERVICE DEPARTMENT!!! - My elderly Father went in to have a recall completed on his car. He called in advance to make sure there would be no charge, they confirmed it was covered. Service Manager Brian came out to explain everything to my Dad who is 89, and hard of hearing. My Father thought that what he was talking about referred to the recall, not understanding that these were additional things that would cost him. They we're all small upcharges that DID NOT, need to be done. At the end he was handed a bill of almost $400.00, when my father questioned why he was being charged when it was suppose to be covered, The Manager said parts are free but you have to pay for the labor....I followed up with a phone call asking what exactly took place and he said I explained everything to your Father, he agreed and signed the bill so that's that. I said sorry but even Mary from service, and she agreed that my Father was not understanding what was being said to him. I asked Brian if he could discount the charges for this Man who is on a limited income and he refused. I will never recommend Sloan to anyone I know, due to the fact that their service department took advantage of an Elderly person, and they were unethical In handling this situation. read more

We bought our mini van from them in June. We really didn't click with the sales man, but the manger was great. He gave us a deal we couldn't refuse. I hate to admit it, we love our mini van. It's so comfortable, convent and it was even great in the snow. Thanks everyone! read more

Always great customer service. We have bought two cars from them over the years. Sales and finance people are friendly and helpful. Service department always does a great job. Mark in the service department is especially friendly, cheerful and easy to deal with. I recommend Sloane Toyota. read more

After waiting for several weeks for a car I wanted to come in to Sloane Toyota, I received a phone call and e-mail today from "Veronica" and was told the car had arrived. I took my car that I was going to trade in and went to see and purchase the car that I had been waiting for. I told Veronica that I would be there in an hour. When I got there, I was told Veronica did not work there but rather a salesman who knew nothing about the car I came to look at and buy would help me. After waiting a while as he "checked on the car" I found him and was told that the car I drove 45 minutes to see was not there. I left and went home. I called Veronica who then told me she doesn't even work at the dealership and that the car I had been waiting for had never even come in "it was still in transit". That was after I specifically asked her if it was there and available and she said yes. I wasted over 2 hours of my time. There are a lot of Toyota dealerships around. After buying 5 new Toyotas, one of which came from Sloane, I have decided to look elsewhere. read more

I always take my car in for service here. Everyone is very helpful. The inside has been redone and made more comfortable for customers. I can always get an appointment to coordinate with my busy schedule. I highly recommend. read more