I had a pretty frustrating experience shopping here back in December. To make this easy, I'm going to copy and paste the review I put on their facebook page at the time:
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BUYER BEWARE: this place does not take unused items back. I thought I had forgotten my gaiters at home so bought a pair. Found them in my bag and tried to return. Nope! They even had the audacity to tell me that their policy protects me as the consumer to not take returns. What? The truth came in his following words: "also, protects us if you buy something and then walk down the street and find it for half the price." Their prices are three times the price of everyone else in town. They were charging $30 for butane. Bought the same butane down the street for less than $10. Save your money and shop elsewhere!
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All accurate info. I have no reason to lie. This was certainly a frustrating experience, but when they refused to take the unused gaiters back I ended up exchanging them for a fleece that I now love and wear all the time. Still would have preferred my money back, but happy ending, right?
Ok, cut to tonight. A month and a half later. One of the guys (who I assume works at Small Planet Sports, since he refers to the store as "our shop") FINALLY replies to my review. I was expecting the "We're so sorry you had an unpleasant experience" response. Wrong again. He was just replying to troll me! A MONTH AND A HALF LATER! These guys are the absolute worst. Do not shop here. They take horrific customer service to another level. Just take your business elsewhere and sleep well at night knowing that you didn't give your business to garbage human beings. read more