Got a last minute appt with Quinn and so glad I did! Quinn talks to you to understand what you like…read moreand don't like. She KNOWS hair. Fantastic cut and even rec'd hair styling tips. Will definitely be back. You won't go wrong with Quinn!

I got my hair dyed for the first time by a professional here at Studio 400. I called them after a…read morecatastrophic pink at home hair BOX dye job that I absolutely HATED and asked if they could possibly help. They got me in the same day for a consultation did a test strand and decided on a colour, luckily my schedule was flexible that day and i was able to get in for the full colouring an hour later . The staff was absolutely wonderful and I was very impressed with how well they listened. Jess was the one who coloured my hair and chose what would cover the pink best and was asking other hair dressers their opinions as well because it was such a fresh bright colour and this eased my mind with the process. I am originally not from the area so i would highly recommend and i would also highly recommend jess as well, the other staff also seemed very sweet as well. The price was also reasonable for how they catered to me and two weeks later the result colour is still flawless.

My first appointment here was done during a bridal party and the professionals there made the day…read morefeel beyond special for everyone. I had hair and make up done here and loved how it turned out. It was truly as though they made everyone's dream come true. From pinterest to reality. I don't think I've had anyone take the time to check in during the process and ask if I needed anything, or if I was loving what was happening. Once I was done, I was told I could change anything I didn't like. My make up was done so beautifully that day I'm in love with the pictures!

I have been having my hair colored for over 20 years. I was very happy to have found a Paul…read moreMitchell Salon in Newton, KS. After being stuck home from the pandemic, I was SO excited to finally get my hair colored. The girl who took care of me the first visit explained to me that I could not have blonde hair (at least not the blonde I had been getting via bleach) if I wanted to eventually perm my hair. I was okay with that. The samples I was shown were brown and I wanted something different. The owner was called over and we all agreed on a dark blonde/brown combo. The girl doing my hair needed guidance multiple times during my visit. Maybe she was new? I have no idea and wasn't initially bothered by that. I was there for about 3 hours. My hair was done and I said it looked great. While making conversation during that appt. I mentioned that I despised red hair and one salon in my past and made my hair red, but fixed it. I was told bang trims were free and to just call whenever I was in town, or needed to schedule one. That sounded great. I left and went directly home. My daughter opened the door and exclaimed "OMG your hair is red!". I told her it was not. I went in the house and into the downstairs bathroom. It was Orange/Red. I literally started to cry. I contacted the salon via Facebook messenger. I told whomever was speaking on there what ha happened and how my hair looked. She was going to have the manager get back to me.....which she only did via Facebook messenger. So, after multiple times to book an appoinmentment that would work for both of us, I had it "fixed". She salon is beautiful and has hanging chandeliers throughout. The ambieance is very nice-dark and subdued. I left, said "thank you" and again went home. The back and sides were beautiful, but the crown...and several inches down from the crown were still red/orange. I could literally not believe it. After buying the usual purple shampoo to try and tone down the orangeness, I finally contacted the owner for the 3rd time. I just wanted the orange/red to go away. 3 weeks later...it's STILL there. My husband finally said, "the cut is nice, but it's definitely 2 different colors". I was literally afraid to contact the salon for a third time, but I paid a LOT of money to have this done. The first 2 viists I spent a total of 5 hours in the chair. I contacted the owner again via Facebook messenger. She actually implied that the orange must have been my natural hair that had grown out in 3 weeks??? Absolutely not. The new growth is blackish brown, not orange/red. She said there was a time limit of 1 week if you were not happy for any reason...I was never told that, nor is there any info on the website regaring this...I have screenshots. Salon lighting and home or outdoor lighting are totally different. The owner even admitted that. She then invited me to actually pay full price to have it done for the THIRD time!! To make a long story short, she blocked me..mid conversation...on Facebook Messenger. I thought it had to be a mistake. Nope, she blocked me on Facebook as well. WHAT kind of salon does this? What kind of customer service is this? I was and still am, nothing but civil regarding this situation. Also, I mentioned on visit #2, to the owner, that I did not get the complimentary head,neck and shoulder massage that was advertised. I was anxious to get one, as I had not had one since I live in Minneapolis. She quickly stated "that's only if we have time" WHAT?? Once again, their website says nothing about "having time" it only states that it is "complimentary". The reviews for this salon are wonderful, but my experience has been horrific. I want my hair fixed or the money I spent for my so called coloring, refunded. On a side note, I sent pictures of my hair (after both times) to my friend in MN, who has her own salon. She sees the orange/red and says it's not uncommon to have this happen, as salon lighting is always different than your home or outdoor lighting. She always, always fixes it for free. As I said, this experience has been awful for me. Who blocks a customer who has been nothing but nice, despite a hair nightmare??? Not happy and would not recommened to anyone at this point. Would love to find out that the blocking was accidental, but it sure doesn't seem that way.

I went for a new stylist there. I was disappointed by their unfriendly atmosphere and unhealthy…read moreC-19 protocol as my stylist and I were the only ones masked.

I went in to see Carissa for a haircut and was not disappointed. This was the first time she cut my…read morehair and my first time in this salon. I showed her a couple of pictures of the style I was looking for and she cut my hair perfectly. I am so very happy. She made me feel very comfortable and is easy to talk to. The salon had a great vibe and I liked the industrial chic decor. Definitely a must try if you're looking for a new stylist and or salon.