Replacing a hose bib and two clean out caps cost $333.28 when I was quoted $160 per hour plus what ever parts they may need. I know there's mark up and other stuff but you be the judge? Also the work was not done that great neither, couldn't sweat a hose bib on so they drove somewhere taking about 30 min or more... so now my outside hose bib sticks further away from house. I guess you pay for there inadequate work. I thinks for sure NOT going to use again. Update: The lady in the office was very nice and reasonable. She did take it from 1 1/2 hours to 1 hour, making it $253.28. Still high, but not way overpriced. I had to drive to get my original check and give them the new check. I added photos showing the hose bib sticks out more, and the cleanout didn't get screwed down. With a little cleanup on the threads, it will be fine. I guess I have to fix that myself. I'm keeping this review as is because that was my experience, and I still will never use them again. read more

Smelscer Plumbing - Plumbing Near Me - Woodway, Texas

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First I want to say Dave did an excellent job repairing the outdoor sewer line. He explained everything thoroughly, was on time and handled himself very professionally. However, I am very disappoint in Smelcer Plumbing for 2 reasons: 1) I was not informed when I scheduled the estimator to come out to look at the job that there would be a $250 fee for running the camera thru the pipe - even though it had already been done, I pinpointed where the pipe has issues. 2) I was quoted a price and then had it switched on me after I had spent time and money to get property ready for your workers with the understanding our bill would be reduced. Original estimate was $1600 which included removing tree that lay on top of the line. However, I was told that the estimate would be reduced by $600 if I had tree removed myself because y'all would not have to bring in equipment to remove tree. Based on this verbal conversation with your employee, I hired someone to remove the tree to get ready for your work - and anticipated the bill would be around $1000 based on my conversation with your estimator. I was extremely surprised when I removed the tree and called to get y'all to come out to replace the line to learn my bill would be $1250 instead of $1000 after the estimator talked to Brett, the owner. I spent time and money to have the tree removed based on your estimator's information -- only to learn Smelcer had changed their opinion on what it would now cost. read more

I am a very happy, repeat customer. The plumbers are knowledgeable, polite, on time every time I've needed something. I've had a bathroom sink faucet installed and hot water heater repair and replacement. read more

Mike and Josh replaced a valve on our hot water heater! They had to go get a valve. They were competent in immediately knowing the problem! They were courteous and their integrity was evident! We were very pleased! We use Smelscer Plumbing every year to flush out our hot water heaters. All service techs and office staff exhibit integrity and honesty! We have never been disappointed in our dealings with Smelscer Plumbing! The quality of their work and their charges are fair! We would not consider using another plumbing service!! Thank you, Smelscer Plumbing!!! Grady L. Cox read more

Thank you Curtis and Westin for helping us this morning! We are back in business and we appreciate all of the information, guidance and effort you put in this morning to get our water back on. We will definitely call you again when we need help. read more

My pipes recently froze due to the freezing temps. Well water was gushing from a busted pipe for days causing all kinds of issues. City had to turn off the water as it was flooding my house. Smelscer was able to send Greg during the holiday weekend and he was able to look at my issues. The team at Smelscer fixed my issues a few days later and its all in working order. The front office,Alisa is great and helped me out tremendously. Highly recommend this business for your plumbing needs. read more

We had a sewage leak in our backyard last summer (June-July) and Smelscer came out and re-laid the line going from our house to the city line ($5,000). After about 3 months, there was a noticeable new leak in the yard. We called and requested them to come out because part of their new line was leaking. They said it would be a few days, but they would come. After several weeks of calling, we finally got someone out in December. We were told, "I see the problem, I'll talk to my boss and get back to you." They NEVER "got back with us." We called 3 times a week for 6 weeks and were continuously told "I'll get an update and call you back today!" Without anyone calling us back. We did not get anyone back out in Mid-February. When they did come back out, they claimed the leak was "groundwater" and not a sewage leak. The city of Waco came out on March 3 and confirmed it was sewage. We are now having to pay for a new plumber to come out to fix the leak because Smelscer insists there isn't a problem. read more

My mom's water line had a leak in the front yard. It took five hours to repair during regular weekday work hours. Smelscer Plumbing charged my 78 year old mom $200 / HR for two men. Labor only cost $1000 that's not including parts. Wow, what deal! Not! What a rip off. I don't know how they can sleep at night. Smelscer Plumbing is very unethical. Please don't make the mistake we made, call Mike Stass or Goodwin Plumbing. read more

These guys are the very best. Quality work and very professional attitude. I have used them to install new fixtures, garage sink and work on plumbing issues. The men are very polite and explain the issues. And they are priced reasonably. The best I have found in Waco! read more

These guys were great. Unfortunately, I did not call these guys first. They told me the truth where the other guy, who I think was just misinformed did not. I worked with two of their plumbers Charlie and T.J. and both were friendly and honest. They gave me a good fair price and I know what work they did will last a long time. read more

Smelscer Plumbing - Here is their info. - Plumbing Near Me - Woodway, Texas

I've used Smelscer Plumbing twice now. They have a receptionist that works long hours, meaning I could call after I got off work. They have followed up when they said they would (I was wondering if crews were working Black Friday, she said she would need to confirm availability then call me back). The plumbers that have come were punctual or early, quickly diagnosed the problem and completed the work in a timely manner. Definitely will be calling them back if I need work done again in the future! read more

Top-notch, professional, very responsive and very fair. They came out on a Friday afternoon after five to fix a leak that had developed in my front yard at the water meter. You can't ask for better service! read more

They sent 2 guys out to snake a kitchen sink clog after I trouble shot for them and even opened the clean out for them. They were here less than 30 min, charged me $175. No masks, no call before coming as promised. Clean out cap didn't fit when they were done (it was not the right one, but fit fine before), and didn't have a cap on the truck. Never again. read more

Here is a REAL positive review for this company--I live in Woodway and not all my other reviews are about Colorado. Mystery leak in house. The receptionist/dispatcher was friendly and said she would try to get someone to my house that day, and she did. The plumber showed up when he said he would, he used a high tech camera and found the leak in the wall and he fixed it same day. He was honest and had skills. Why not 5 stars? His truck wasn't stocked with a 1/2 inch straight pipe coupling, which is pretty much the most common coupling in existence, and so he had to go back to the store and buy it. And that took about 40 minutes; then he couldn't get something else he wanted and so couldn't accomplish that. All while the meter is running. He and his assistant are costing over $100 an hour--so a better stocked van would have saved me some money. But $250 was cool, it could have been much worse. Or a little better. I will use them again with no hesistation. read more

This is a fantastic company. The plumber came to the house and diagnosed the problem we were having and told us if we went to a plumbing supply store and picked up what he suggested, that we could easily fix the problem ourselves and he wouldn't charge us a service call. And if this didn't fix the problem, to call him back and he would come back out and fix it. Saved us a lot of money and he was dead on about the problem and I had it fixed in 10 minutes once I got the part I needed. I HIGHLY recommend this company, don't bother calling anyone else!! read more

We had a fabulous experience with Smelscer Plumbing. Another company came out multiple times without properly diagnosing the problem, and quoting us a ridiculous amount of money to complete the work when they finally did diagnose the problem. We called Smelscer to come out for a second opinion. Brett was so kind and easy to work with. He explained what needed to be done and treated me with the greatest respect. Also, the bid was much more reasonable than the previous company. They were here a couple of days later to get us fixed up, which they did with a very professional nature and all in one day. We will definitely be calling them again when we have another occurence. read more

'Unsure of whom to call for a plumbing problem? For first-class work and complete honesty, call Smelscer Plumbing. 'Had a 5 star experience with their service in repairing a leak under the slab, which by the way did not require busting the slab at all. Their slab leak expert, Charley Curry, came out with his assistant and quickly assessed the problem, quoted a fair price and explained a repair method to avoid breaking the slab. 'Sounds like the walls had to be really cut out. Not so. The wall surgery was minimal and easily repaired. Everything was explained before proceeding and there was no double-talk which allowed us to feel at ease. Mr. Curry's knowledge was readily displayed in great detail as he quickly answered any tech question I asked. The job was completed in one day and the final price was quite a bit less than originally quoted. Mr. Curry could have charged the higher price and we would not have known the difference. So, before rolling the dice with another company, give Smelscer Plumbing a call for any plumbing problem you may have. read more

By far the best plumbing service I've ever used. Scheduled my appointment quickly. Arrived timely, worked diligently to solve my problem, took time to explain what he was doing and was extremely courteous throughout his visit. Can't say enough to reflect the truly outstanding service I received. Price also very reasonable. Will definitely be a return customer for any future plumbing needs. Would not even consider using another company. Will definitely recommend to friends and family without hesitation. read more

We had a leak from a water line by our garage. We called several plumbers. One showed and was good but too expensive. We called Smelscer and they were here within 30 minutes. Because they were booked that day hey started the work the next day and were done within four hours and charged 25% less than the competition. They are very honest and nice people with whom to do business. read more

we had smelscer plumbing install two 50 gallon water heaters in 2018, one upstairs & one downstairs @ $750 each, with a 6 year warranty. within 1 year the water coming from the upstairs one smelled awful - like rotten eggs. they drained it and charged us another $200. now the upstairs water heater had cost us $950. within 3 years (of a 6 year warranty), the upstairs water heater quit working. they said it had to be replaced (under warranty) & said the labor to install it would be $600, meaning the upstairs water heater now cost $1550. also, even though they were installing a new water heater, they would only honor the 3 year warranty left on the faulty water heater. what should they have done? they should have gone back to the company and negociated (on behalf of their client - us) a new water heater with a 6 year warranty, and negociated with the company to pay the $600 installation fee. they do not back up their clients!!! avoid this company!!! read more

Complete fraud. I scheduled for an inspection never mentioned the $142 service charge. Plumber showed up to the location only to say it will cost 3x times more and would need to come back with two guys. All that he did was open an access panel that was already there, 20 minutes and charged $142. Practically robbed, never ever use this company. They did not disclose their price until getting there and then demanding. Unprofessional and just plain wrong read more

What a great company. We called another company first and did not have a good experience. Thank goodness we called Smelscer. Curtis came out and was very honest and knowledgeable. He was great to deal with and we will call again if we have any other problems. read more

I had a slab leak diagnosed after having the front corner of my house leveled. I decided to go with Smelscers because of their great reviews on Angie's List, they were a family owned business that had been around for many years, and not having my slab jack hammered up was very appealing. After getting in touch with Curtis who I was told is the only plumber who does the perma-liner plumbing, told me my repair would be a 2 day job; the 1st day to locate the leak or leaks, and the 2nd day to make the repair. This turned into a 4 day job that spanned a period of 24 days from start to finish. Quotes and commitments were not honored, my job kept getting put behind other customer repairs, and I ultimately had to call the company to get the final leak test done; something that wasn't going to be performed until I insisted. I also had an Angie's List coupon that required a call to the owner to get honored as well. Integrity was something I was really expecting with this company with their long history of being in business along with their many positive reviews. Unfortunately my experience did not reflect that. I truly hope the quality of their perma-liner repair proves to be much better than the quality of the customer service I received. If I ever decided to trust this company again, I'm afraid everything would have to be in writing; no more verbal agreements. My total cost with 5% off coupon was $2375 for 5 hours of plumbing service. read more