This is the most modern dental office I have been too. The front desk is super friendly; they have a small drink station with coffee and water as you wait. As a new patient, I found it convenient to have my paperwork already completed online so that I didn't have to go 15 minutes early. The medical technology that they have are all very modern. The x-ray machine that covers 360 is very cool. The dentist is super friendly and efficient. She goes over the basics with you and be available for any questions. I loves my hygienist; cleaned my teeth like a boss. I walked out feeling like a transformed man in my mouth. I would recommend this place for anyone looking for a dentist if you're in Malvern. read more

Over a month ago, I fired my dentist. Long story. Basically I didn't like the way they treated me. I needed a crown, and they became very difficult to work with. So I set out to find a new place. Mind you I had a tooth that had just gone through a root canal, so time was of the essence. 1-800-DENTIST led me here. Since it is close to my work, I gave them a try. They got me in within a few days. Now, I could bore you with a lot of details, but I'll get to the point. The nature of my crown was fairly difficult, way in the back bottom molar. So difficult that in the end I made 4 visits here to get it right. Let's just say they got to know me really well the past month. Now, you may be saying to yourself, "Why would he give them 5 stars if they made him come back 4 times? Isn't that a bad thing?" You see, most people wouldn't consider that a positive experience. At my old dentist it wouldn't be. But there's a reason I am praising the Smile Exchange. I spent years in customer service. I was on the service side, and in quality control. I consider myself an expert on how it works. Smile Exchange treats you like a valued customer. They realize they are a service industry. Not every dental place does this. Along the way, Dr. Rolotti explained every reason why things were happening the way they were in great detail. I understood why there were problems, and what needed to be done. He gained my trust that way. Despite the complicated nature of my issue, he approached everything with tremendous attention to detail. But that's not all. You see, when a service industry has a situation where there's difficulty in the service even when they're trying their best to get it done, the most important thing they can show you as a customer is empathy. I truly felt that they honestly felt bad asking me to come back again when things didn't go as planned the first time. As a result, I felt like that even though my experience was complicated, that they were going to do everything possible to make it right. They did. In every sense of the word, they did it. They're worthy of your business. Everyone there treats you like a friend (say hi to Steve at the front desk for me). No, they won't make going to the dentist all sunshine and roses. All they'll do is serve you in the best possible manner they know how, and they'll make you smile along the way. In the end, that's the best customer service around. read more

Smile Exchange - Malvern - General Dentistry Near Me - Malvern, Pennsylvania

See all

Dr Agrawal made scary recommendations for treatment and then wouldn't return my phone calls! I recently relocated and needed a local dentist, so I read the reviews and made an appointment. She recommended 4 root canals and I had never needed even one. So I tried multiple times to call to discuss her recommendations but she never responded. I went back to the dentist in my previous town and he fixed my teeth without root canals. Be cautious of healthcare providers that practice like this! read more

I recently visited for a checkup, x-rays, and cleaning, my first appointment back since we've been hit with the COVID pandemic, as I finally got around to rescheduling (due to my own procrastination), since they re-opened for regular/non-emergency service. They had immediate available spots within the coming weeks and took all the safety precautions you would expect (questionnaire screening with a temperature check) when arriving at the office and getting checked in for an appointment. I'm certainly pleased with the continued high level of service they provide at their Malvern location. Everyone from the Administrative staff, Hygienists, X-Ray, and Dr. Agrawal are all very friendly and professional. I had my dental cleaning performed by Cassie and she did an awesome job. Thanks and keep up the great work!! read more

I waYs look forward to my visit to Doctor AgRawal and the staff at this location! They are always very professional and give tips to provide me with best ways to keep my teeth healthy! I usually try to avoid the dentist til I came to see thIs staff and now I don't mind scheduling visits! If you are looking for a new dentist the place to go to! read more

I'm not a fan of going to see a dentist. It's been five years since the last time I went and the experience was not pleasant at all. But I had to make an appointment to get some work done so I did a google search and found the Smile Exchange in Malvern. There team is amazing! After going through my options with Dr. Perschon, we came up with a plan to have some regenerative work done. Laura did a great job cleaning my teeth and The X-ray tech (sorry forgot her name) was quick at getting my teeth filmed. All and all it was a great experience and now I'm actually looking forward to going back to the dentist. Thanks Ladies!!! read more

Did. Argwal and her hygienists are so nice, relaxed and professional. I really like this place and would definitely recommend to anyone. The office manager is also very nice and hey all are really patient and open to any questions you might have regarding your dental visit or finance options read more

I signed up for Invisalign and during the second appointment, their dentist decided to cut one of my healthy tooth in half without my consent or any prior notice. I was unable to eat anything for a long time due to an infection resulting from that procedure. Do yourself and family a favor and go to a clean and more knowledgeable dentist not a franchise like this that will not take any responsibility for their actions. Oh by the way, they will charge you for more than what they do and harass you with collection calls and turn your life into a nightmare. read more

I've never been happier with my overall experience than when I went to Smile Exchange. It's the first time in 40 years visiting dental offices where the dentist, the assistants, and the operations team are all spectacular (Stephen especially is INCREDIBLY kind and helpful). FIVE STARS for these guys and their team! read more

If you have a rule that you are going to charge people $50 for not giving at least 48 hours notice, shouldn't you hold your business to the same standard? And if you schedule someone for a check-up and a cleaning, shouldn't you have time for a check-up AND a cleaning? It was very strange to receive a call three hours before my appointment, after I had rearranged my whole life, filled out all the invasive and extensive paperwork ahead of time, to be told that they could only take me if I was okay with JUST the check-up. I confirmed that I had MADE the appointment for both and that there wasn't any special code that I missed in making the appointment to schedule for both, but no reason was given for why they suddenly weren't able to do it. I will not be wasting my time trying to go here again. read more

This was my first visit to this office and it was EXCELLENT!!! The staff was pleasant and extremely helpful, they answered all of my questions thoroughly and made sure I was clear and understood everything. read more

Best experience I've ever had at a dentist. Nothing was pushed on me. Even when a mouth guard was recommended, there was no hard sell to purchase from them directly. When cavities were identified, they were shown via a HD camera and displayed on a TV. All expenses were detailed up front and I was given a print out of what charges to expect upon my return visit based on my insurance plan. This is how all medical procedures should be. The staff was friendly and honest, but did not lecture me like I have experienced elsewhere. Will be back and can't recommend enough. read more

Smile Exchange in Malvern took great care of me when I woke up far from home on a business trip and needed to see a dentist immediately. Everything from the appointment process to seeing Dr. Agrawal was easy and professional. The office staff is friendly and helpful - the dentist professional and kind. Great service. I would consider this office for a regular dentist if I didn't live 1,200 miles away! read more

I am pretty particular about my dentist and the whole experience of being at the dentist so I am looking for great service from the time that I walk in. The person at the front desk was okay, pretty pleasant. However, the girl that took me back to do my X-rays was subpar, she got my name completely wrong and got my hair caught in the lead vest and pulled it out like it was a nuisance for getting caught in there. The technician was okay, she didn't try to engage in any type of conversation to make it a more personable experience and she totally forgot to floss my teeth at the end of my routine cleaning. The doctor seemed nice but I think the office should work more on creating an overall pleasant experience, especially because dentist offices are a major anxiety point for lots of people. read more

Every staff member in this office is friendly, helpful and interested in your dental care. It's easy to schedule an appointment. Appointments start on time. Services provided are thorough. The equipment is state of the art. I am very pleased with my experiences here and I recommend this place to my friends. read more

Went there yesterday for a cleaning. Alyssa is a VERY thorough hygienist. Highly recommended. She scraped plaque like an Olympic champ. Dr Patel is very sweet too and knows how to examine a mouth! read more

Dr Agrawal and her staff were really warm and friendly. The entire experience was positive: no wait time, not painful and was very affordable. I just moved to the area and this is the most painless dental appointment I've ever had. They took a wide range of insurance and for a deep cleaning (since I have gingivitis), my copay was only $30. I would highly recommend!! read more

They are amazing! They offer great specials to their first time customers, and family plans for those who are willing to become their regular patient (covers a couple x-rays and cleaning for a small amount of money) It was very exciting to be one of their first patients and I've been feeling like I go there to see my old friends this whole time. Dr. Dan Rolotti is very professional and very gentle. My whole life I hated getting fillings done but he changed it once and for ever :) the whole procedure took about 15 minutes and my tooth feels like it's brand new. I had a little bit of pain a couple days later which I told one of the reception people over the phone. A little later Doctor Rolotti called me himself to see how I was feeling, he explained why it was happening and, of course, he was right - the pain went away in another day or two. Stephen, their receptionist, is my absolute favorite. I know that he will always talk to me for a little bit and make my day a little bit better. Every time I have an appointment with them, I hope that I will see Stephen. Talking about appointments: I love their reminders! Having a cleaning appointment scheduled for every 6 months is a little bit risky because there's a chance you forget about it. With Smile Exchange I don't have to worry about adding it to my calendar because I get an email about a week before my appointment and then I get a text three days and two days before. Can't wait to see them in March for my cleaning appointment! read more

I have all my dental work being done by Smile Exchange. They are professional, welcoming and extremely competent. It is a clean modern facility with state-of-the art dental equipment. They have made two implants for me without any problems. I highly recommend this practice. Really nice people. read more

What an amazing bunch of people. I stopped in while away from home visiting family and I will most likely move to doing my 6 month cleanings here as there were so kind. read more

I went in for consultation and dentist is very informative. She is very nice too. Staffs are very welcoming and helpful! Place is very clean and spacious:) overall I would recommend this place read more

I love coming to Smile Exchange in Malvern for my dental needs. Dr. Agrawal and her staff are so nice and they get you in and out. You are also kept in the loop the whole step of the way as to what is going on. Your well being is their top priority! read more

I've been a patient with Smile Exchange in Malvern for about 3 years now. A year ago I opt in for the Clear Correct and there was thorough follow up via phone calls and text message, which Stephen Morris who was dealing with the business side made sure I didn't miss a payment and even helped me setup my automatic payments. Now its been about a year now since I got he Clear Correct and I get a call from a Harrisburg number which belongs to a collections company stating they are calling on behalf of Smile Exchange. So I then call the Malvern office and spoke to the new business person who wasn't easy to get a hold of. When I finally got a hold of them. I was informed that I was pass due and they tried to get a hold of me by sending out a letter. They also mentioned that my dental ins didn't cover any of the balance which I understand since I got new dental coverage. But what is frustrating is there was no attempt from the office in trying to contact me by phone call, email, or text to notify me about the late payments and also if my old dental ins didn't go through, that there should of been a red flag to call your patient to find out what happen. So after discussing with the employee who now handles the business side of the office they said they will find out what they can do to help. I then emailed them a copy of my new dental coverage and about a week goes by and I call again to see if there was a update and the reply I got over the phone was I didn't look into it for you but I will. So now I 'm waiting to hear from the Malvern office and now its about a little over a week so I decided to call again. and now I'm being told they don't know and because they haven't didn't hear back from the ins company, but from the response I received it didn't seem like an attempt to contact my new dental ins was never made which I am told me to follow up them in 2 weeks instead of the office giving me a call to update me and in the mean while I'm getting harassed by the collections company. Now this will go on my credit history because of the lack of urgency in helping a customer with a some what serious issue that could of been prevented if the office took all the necessary actions to contact me before it went into collections. I believe this is bad business practice. read more

Cassie was amazing at doing my cleaning. Always checked if I was ok or if I was sensitive. The doctor was also super friendly. I had a prompt and efficient appointment. Great office overall! read more

Like most people I avoid the Dentist at all costs HOWEVER after going to the Smile Exchange I was happy to schedule my next visit. The staff was very friendly, the visit was efficient, the office is modern, and the Dentist was professional. They provided dental advise and recommendations in a non-judgmental way with a reasonable plan that didn't try and oversell services. HIGHLY RECOMMEND! read more

Do not go here! I was looking for an in-network dentist in the area because I moved and had new insurance. I was already reluctant to try somewhere new and this just confirmed my fear. I went for my bi-yearly cleaning and they told me I had 5 cavities and 4 other teeth on watch just by taking photos of them. They didn't even use the poker to see if they were soft! They had me crying because of the cost and worry and scheduled me for two appointments for fillers. BUT I am soooo thankful that I was smart enough to get a second opinion by contacting my dentist I've been to my whole life in my hometown and they checked and said my teeth were perfect and they were just stains or things caused by my braces that haven't changed in years or gotten worse and are in no danger. Saved myself a lot of money and pain. Beware!!! read more

The staff here are amazing! They're thoughtful, caring, and considerate. They take the time to walk you through everything and make sure you're comfortable. read more

I had a wonderful experience here at smile exchange! Everyone was friendly and made me feel welcomed! Laura was great- super friendly and made my teeth sparkle! I will be back for my 6 month check up! read more

Fast, painless, affordable! I was very happy to find a dentist that didn't make me cringe at the thought of going. Recommended to my family and friends already. read more