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Smile Labs Glow Teeth Whitening

5.0 (1 review)
Closed • 10:00 am - 7:00 pm

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9 years ago

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Franklin Plaza Family Dentistry

Franklin Plaza Family Dentistry

2.0
(4 reviews)
2.0 mi

Called this morning because I needed to establish care with a new dentist and they have good…read morereviews, people I know recommended them to me, their website says "Now accepting new patients." and they list all of the services one could need in a dentist. Seemed perfect. When the receptionist answered I could barely hear them and it sounded like they didn't know what they were supposed to say. New person maybe? So, I asked if there were any appointments I could schedule for the near future because I am looking for a new dentist and need to establish care. Another apprehensive response but this time it also sounded like I was being unreasonable, silly and presumptuous that they'd have availability. Then I wanted to make sure I heard properly and was disconnected. No formal goodbye or anything. I called back and this time just got a "hello" like they're answering their own personal phone. So I ask if it's Franklin Family Dentistry and they say yes and I suggest that they remove the accepting new patients verbiage from their site because that might be helpful to avoid people calling thinking they can get care established. The response was that they're not accepting new patients and I said I understood that, just offering some advice. Look, I don't know who's answering the phone these days, maybe they're new, maybe it was a bad morning, but it's not a good look and it isn't going to translate well to current patients nor new ones. My suggestion: Train reception and all staff within to respond with tact, positivity and compassion. Some professionalism in a healthcare setting. If they cannot, then maybe this isn't their jam. Have the website and socials reflect the current business goals and services. If you're not accepting new patients, none of your outlets should state you are until you are. Ignoring those two basic details will cost any business their longevity. People will just go where the business is providing the quality communication and services. Good luck and take care.

My husband and I have been patients with Dr. Nanda and Dr. McCartney for many years. She did let us…read moreknow she would be retiring. We were not sure what we were going to do. We have since left the office because it is not being run professionally. The quality of care and work is not professional. We have found another place. Sad to see this happen because it truly was an exceptional office at one time.

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Franklin Plaza Family Dentistry
Franklin Plaza Family Dentistry
Franklin Plaza Family Dentistry

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Smile Labs Glow Teeth Whitening - teethwhitening - Updated July 2026

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