Great service by Demaris as usual. She is on time, patient, knows the areas well and always there…read morewhen I need help. Fast, efficient and trustworthy.

I recently used Southbridge Taxi to get from Charlton to the Boston airport. I called the day…read morebefore I needed to go, and everyone that I spoke with was very friendly and professional. Unfortunately, the day of my ride my address (which is unique!) was not entered correctly into the GPS by the driver/owner (Tony). This led to him being about 30 minutes late for my pick up time and got things off on the wrong foot. Thankfully though, I gave myself a bunch of extra time to get to the airport so I wasn't late at all for my flight. All in all, it was an ok experience but I am not sure that I'd reach out to them again.

I have used this service five or six times over the last year. Each time, there has been a problem…read moreof some sort, certainly with punctuality, and sometimes with whether they showed up at all. This morning was the last straw. The service is run by a mixed-culture couple who have several children. As such, they have family obligations, and are juggling their work with their family's needs. This is fully understandable. The husband has limited English ability, and his behaviors are not always comfortable according to Western etiquette, which is also understandable. I understand that they are struggling to meet the needs of their family and of their taxi jobs. They are a one-couple taxi service, filling a gap in taxi service in the Southbridge area, and as such, are needed. I have always showed them appreciation. But these people lie constantly, and it is that that I can no longer tolerate. This morning, they didn't answer their two phone lines. Then the wife called, and said that she was at an appointment, and would be at my home in forty-five minutes. When she was over fifteen minutes late, I called her, and she told me, "Oh, you see, I'm at the hospital with my husband. Do you still need a ride?" I signed off. Then, fifteen minutes later, her husband called with an apology, and said something partially unintelligible that involved giving blood at the hospital and a problem with insurance. While I am willing to believe this, why didn't his wife tell me that her errand involved a hospital visit? Hospital visits are notorious for long waits. I would have understood, and would have called another taxi service. They were 100% insensitive to the gross inconvenience and distress that their irresponsible behavior had caused to me. This was on top of the constant excuses that both husband and wife gave me whenever the service was late or absent, which was every time I used it. It calls into very serious question their credibility, to say the least. I have tried my best with them, even giving them expensive home-sewn gifts with every fully paid ride, and I can do no more. We badly need another taxi company in this region. We are desperate for one, and that is why we tolerate this extreme incompetence and inconsideration on their part. But despite that, I will never, ever use this taxi service again.

Good locally owned and run business. My driver was the owner who came and got me when I was…read moremarooned at a gas station in a snowstorm. He had an adorable little dog with him. Beautifuĺ comfortable vehicle. Great way to end a unpleasant day..

On a summer Saturday night at 7:30pm they "didn't have anyone working" so they couldn't pick me up.read more

Professional, Prompt, Patient, Accessible, Reliable...Excellent and safe service. When my Amtrak…read moretrain was 1.5 hours late, the driver stayed in touch and waited 1.5 hours. Next morning, I could not find a taxi to take me a very few miles to retrieve my car from my mechanic, Bridges Livery was at my door within the hour.

I am a elderly woman that called on March 21, 2022 to have a ride from Harrington Memorial Hospital…read morein Southbridge to take me home to Spencer Ma. The person that answered the phone said he could take me. Not 5 minutes later he text me back saying he couldn't take me. I with no-one to take me, I had to ask a strange man if he would drive me home. Thank God he did. I don't think this service is doing right by the public especially the elderly. He deserves a big fat 0000000000

Goldies experience exceeded expectations. Was headed to hospital and not in great shape. Driver was…read moreon time and car was clean and comfortable. The driver himself helpful and pleasant. Communication with scheduler is great. Provided information the day prior. Cost extremely reasonable, but worth more for that level of service.

Asking specifics and not giving me the runaround. I did not use the business...this time, But I…read morewill on my next trip.

Terrible service , phone operators are very rude and will often hang up on you. The drivers however…read moreare fine for the most part.

Yellow cab fucking sucks. They're overly expensive, the drivers never speak or understand fucking…read moreenglish , AND they take forever. The woman who answers the phone is also a bitch

DO NOT USE THIS SERVICE. My colleague and I had a mix-up with our originally scheduled shuttle, and…read morea driver from this company insisted he was the replacement vehicle. He was not. When we got to the airport, he charged us double the original rate. Needless to say, there was no tip. I think these folks are only in the business of poaching other companies' fares.

Easy to get around. Great eats! Everyone was very helpful to my son who's was traveling alone …read more Thanks for all the support from the gate to baggage claim!