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    7 years ago

    Rude, unprofessional, unhelpful and time wasting. Worst experience I've had with a realtor.

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    RE/MAX Benchmark Realty Group

    RE/MAX Benchmark Realty Group

    (3 reviews)

    I would like to begin by saying that I typically do not write reviews as they, in my opinion, are…read morepreempted by extreme elation for a particular venue, or, in my case, a situation in which I was left speechless. My wife and I currently relocated to the Hudson Valley on short notice and we needed to find temporary housing rather quickly. We had two requirements: a 6 month lease and a house that accepted our two dogs (a Australian Sheppard and a Husky). We skimmed the internet for various places and our first call was to RE/MAX Benchmark Realty agent Sheila Selvage. We explained to her our requirements and as we discussed the property that we had found, Sheila stated that she had a property that would better ft our needs. Sheila explained that this particular property was in a beautiful neighborhood that was safe and, above all, had a nice fenced in yard for our two dogs. I will say that my wife and I did not have the opportunity to actually view the property as we lived six hours away and could not find the time (so, we are partly to blame for the results). Move-in day: My wife and I were particularly excited to see our new property until we actually saw the property. I will describe it like this: It is not a place that you would want your daughter to live. We were supposed to meet Sheila at 2:30pm; she was 30 minutes late and the first thing that came out of her mouth when we met here was this: "Hi! How are you? You do have my check, right?" I should have known then. We have now been in this home for roughly six weeks and we have had nothing but issues. We have no fenced in yard for the dogs which has led to neighbor complaints. We do not have heat in the majority of the home. The majority of the home is covered in mold, dust, and grime. The windows do not close properly so we have a nice breeze throughout the home (remember, its been snowing for three days now). For the first month, we did not have a washer as the pump was broken by the previous tenant. Anyway, Sheila did not disclose any of this to us prior to us moving in. I am not a Realtor, but I do know that Realtors do have a fiduciary responsibility to those whom they represent. In my opinion, Sheila failed to meet her fiduciary responsibilities in our case. Heres the kicker: I called Sheila to voice my concerns and Sheila went straight into defensive mode, defending herself and her actions. As the discussion becomes more intense, and I ask Sheila where the fence was and she says "it used to be there, maybe someone took it", I questions here integrity. Then she proceeds to hang up on me right after stating that she has nothing more to say. Point of the story: I would not refer anyone to Sheila Selvage. I am positive that the overall Benchmark Realty group are wonderful, Sheila is not. Sheila took us for a nice ride and told us exactly what we needed to hear. It worked. We handed over $1550 to Sheila and she went her merry way regardless of whether she did right for someone who put their trust in her. In conclusion, I would like to be known that I hold myself partly responsible as I did not make the trip to see the home. Time did not allow for this. So, yes, I am partly to blame. But I put my trust in a local professional and trusted that she would do right by her newest client. I was terribly wrong.

    Gina DeCerbo worked with me for almost 8 months and she did not give up until she found us a happy…read morehome. She went above and beyond expectations and was such a pleasure to work with. Finding a home has 100 problems to solve and she was there every step of the way. I would recommend her to anyone I know, especially for the Newburgh/New Windsor area.

    The Agency - New York - TYLER WHITMAN | tyler@theagencyre.com

    The Agency - New York

    (312 reviews)

    Greenwich Village

    Working with Laura Merrill was such a pleasure. She helped us get 100% ready with our application…read moredocuments before even beginning our tours so that we could be ready to go when the time came to apply. She was responsive and gave great advice. Highly recommend reaching out to her if you're starting your apartment search!

    As first-time homebuyers, working with Roman Trevino was perhaps the best decision we could have…read moremade for this overwhelming process. He is, without a doubt, the most patient, knowledgeable, and detail-oriented realtor I've ever worked with (and just a lovely person to boot). Roman took the time to truly understand what we were looking for and worked tirelessly to ensure that every option aligned with our needs. He made us feel comfortable and confident at every step - always listening, answering questions with care, and offering practical advice when viewing apartments. When we finally found *our* apartment, he was with us every step of the way, helping us assemble an outstanding team of professionals who made the process seamless. He expertly managed the complex coop application, ensuring that we felt completely organized and prepared at each stage. Having him in our corner when we encountered roadblocks or issues, made the overwhelming moments feel far more manageable. We are incredibly grateful for his guidance in helping us find our forever home and for the team he built around us. I wholeheartedly recommend Roman to anyone searching for an apartment or home (and have already done so multiple times). Do yourself a favor--work with Roman!

    Walter Franco - Keller Williams Realty Partners

    Walter Franco - Keller Williams Realty Partners

    (1 review)

    Walter is incredibly personable, professional and truly cares about his clients. The passion he…read moreputs into real estate is the same passion he puts into life... nothing but the greatest for this man and his clients. His work ethic is unmatched!

    From the owner: With more than a decade of experience in the hospitality industry, Walter J. Franco brings a…read moreservice-driven mindset and sharp attention to detail to every real estate transaction. Known for his client-first approach, Walter ensures a smooth and supportive experience for buyers and sellers alike. As a bilingual agent fluent in English and Spanish, he’s proud to guide a diverse range of clients through the real estate process with clarity and confidence. His specialties include: • Assisting first-time homebuyers • Listing and marketing homes for sale • Working with residential rentals • Providing bilingual service for Spanish-speaking clients • Personalized support across NYC, Westchester, Putnam, Dutchess, Orange counties and Western Connecticut. • Strong communication and skilled negotiation throughout the transaction • Creating a welcoming, concierge-style experience rooted in his hospitality background • Managing client needs with professionalism, patience, and a focus on long-term relationships • Guiding buyers and sellers through every step with clarity, empathy, and care Walter is a proud member of the Empire Team at Keller Williams Realty Partners and holds active membership with both the Hudson Gateway Association of Realtors (HGAR) and the National Association of REALTORS (NAR). Backed by a strong team and trusted industry network, Walter is committed to delivering exceptional results and building lasting relationships with every client he serves.

    Smitchger Realty - realestatesvcs - Updated June 2026

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