S&W Performance Center purposely insulates itself from reviews for good reason. They contracted to replace a barrel on a Revolver for me and do a Combat Master Package on it. After 22 weeks of having my gun, they send a letter claiming they have NO barrel to pit on it... THE WHOLE REASON I SENT IT IN. My discontent fell on deaf ears and cold hearts. They just didn't care and made that very clear. After charging me for thelsewhere! work, they then kept it another 10 weeks before returning it to me. They are so arrogant that they find piss poor service and crappy attitude acceptable. Now I know why they intentionally shield themselves from customer reviews. If you need custom work... take your business elswhere! read more

Email reply to factory tour: We would like to thank you for your e-mail and for contacting Smith & Wesson / Thompson Center. I am sorry we no longer allow factory tours. Due to the nature of our business Smith & Wesson does not offer factory tours to the public. read more

My husband and I went to the Smith and Wesson factory and Museum tour while in Massachusetts. I have to say that these were some of the nicest, most accommodating professionals I've ever met. Although we had intended to visit the location, my husband didn't know you had to make an appointment to have a volunteer give you a tour of the actual gun factory. But when we told them our situation that we would only be in Springfield for 24 hours, they made room for us to tour the next day. This was quite the tour and the museum is pretty interesting as well. We also had the best tour guide, Ray, who had worked at the factory for some 30 years then came back as a tour guide. You actually get to see every step of the gun making process in their HUGE warehouse. It was pretty amazing. read more

Smith and Wesson Museum and Factory Tour - A special Marquee welcome from Smith and Wesson to us. - Museums Near Me - Springfield, Massachusetts

This tour and museum are no longer available. Called on August 14, 2018 to set up an appointment for a tour and it is no longer available . The gun exhibits can be seen at the Pioneer Valley Museum in the Museum complex of Springfield, MA read more

Called Smith & Wesson customer service. Mark was very courteous and knowledgeable. He solved my problem in mere minutes and is sending replacement parts, at no cost to me. This is a great company. I have owned their products for almost sixty years. read more

Called Smith and Wesson today since I was in the area. I was informed they do not have tours

Never took the official tour but I used to be a vendor to S&W and got to see most of it. Amazing to see the work and craftsmanship behind such fine working machinery. Everyone that I met was extremely nice, humble and proud of what they do. You will get to see how they hand carve the custom revolver etching. Just amazing. I also suggest visiting the Springfield Armory Museum like 10 minutes away. Funny story, a co worker once tried to take a scrap piece of a loading cylinder. The employee escorting us a while later sat down in front of us and said," you know you're not leaving with that right? Not even for a friend." He said. read more

The worst handling of any defect in a firearm that I have ever seen! I purchased my brand new M&P 2.0 40CAL compact in early February of 2022. Once I got the pistol home I briefly cleaned the pistol and then took it to the range the following weekend. I was happy with the performance it had and went home to thoroughly clean the gun. This is where my opinion of smith went downhill rapidly. I found a defect inside the barrel on the rifling land that I had not noticed before. I first just thought it was dirt but it would not clean out. Once I got the inside of the barrel thoroughly clean I realized that it had pitting halfway down the barrel. I have attached the photo's that I took with a cell phone to show what damage that I saw. I have zoomed in one photo to show more detail. I wasn't to concerned being that I thought they were a reputable company and defects happen, nothing to be upset about. However, I was extremely wrong. Upon e-mailing smith&wesson I received a shipping label to ship the gun back to them for inspection. I mailed the gun Fed-Ex on February 15th back to smith. I waited for about a week or so and called them just to see what they thought about the barrel and to make sure that it had arrived properly. I was told by customer service that they did not have any direct contact with the gun shop and I would have to wait until I either heard from them or I received my gun back. I understood that even though I thought it was strange that they couldn't give me any idea of where the gun was in the warranty process, but hey, they told me they stood behind their product so I took them at their word. I called a second time a week or so afterward just curious for updates and was greeted with the same offer of they could not tell me anything about my firearm and to wait for an e-mail that would let me know when it had been shipped. When I finally got my gun back it was the 21st of March. I opened the package to discover that they had not replaced the damaged barrel and had only a paper thar said no repairs required. I called back to smith the same day and talked with a helpful gentleman in customer service whom I emailed pictures of the barrel to. He said that the barrel was un-acceptable and to send it back to smith for the 2nd time. He went as far as saying that he had shown them to his supervisor and he as well said they will replace it. I sent the gun back thru the gun store I purchased it from the same day. After waiting until April 14th of 2022 I once again received my gun back from smith for the 2nd time to find IT WAS STILL THE SAME BARREL AS BEFORE. I gave up on smith honoring their supposed warranty and purchased a new barrel on-line, not from smith. I called and talked to customer service again today the 19th of April to the same gentleman that I had been dealing with. He informed me that the gun shop determined that my barrel had an acceptable level of damage to pass smith&wesson's quality control for brand new guns! I could not believe what I heard. So the moral to my story is, I had an extremely high opinion of this company up until this point. This is not the only smith that I own but was the first time I tried out there make believe warranty. I spent my hard earned money for a brand new gun and got a damaged gun and was left holding the bag at the end of the day. I will never waste my hard earned money again on a company that is willing to cheat their own customer's out of a quality they used to produce. It is the end to any legacy that this company ever had. Now, to be fair and totally transparent, the same gentleman in customer service who told me to send the gun in the second time suggested that I send it in a third time and he would try see that the barrel was replaced. I declined to do so mainly because I heard this promise before when I sent it back on the 21st of March, and once again smith did nothing for the manufacturing error they created. Smith and wesson has been in possession of my firearm more than I have since the purchase and the only thing they have accomplished is I sent them a clean firearm, they shot it, and sent it back dirty with no effort made to fix a barrel with defects that they produced. read more

My family and I have several Smith and Wesson Performance Center weapons. I have had zero problems with any of the pistols or rifle and would highly recommend the Performance Center. read more

I just bought a performance center 1911 from a Massachusetts dealer 1 week ago. Out of the box, the gun failed and refused to go back into battery. What a piece of junk!!! And to make matters worse, customer service which just received the gun said it'll take 5 weeks to have the brand new gun repaired!!! Don't buy smith and Wesson products!! Junk junk junk!! Go with h&k, sig, or colt! read more

they suck treat there temps like shit i talk to one and he said he been a temp for 2 years getting paid $10 im and the building was cold it would suck to work there im not buying there guns read more