I purchased two Smith Bros of Berne chairs. I had my own material. I had very specific instructions regarding how I wanted the material to be placed. They did a perfect job! I like to pick out my own material and now that I have found a company that a) allows it and b) has an accomplished upholsterer I'll purchase additional items of theirs! read more

i had my previous smith brothers couch about 15 years before it failed. 3 years ago I bought a new 235 series couch big mistake. in three years on my third set of foam cores. their warranty is garbage and you have to fight them to get anything. my third set i paid outright out of my pocket as I wanted a upgrade. I received the same ones I had before when you sit on them you sink 4 inches out of a 6 inch cushion. Home maker Funiture of des moines Iowa is a joke!!!!! charged me 300 dollars upgrade and received the same garbage I previously had!!!!!! stay away from smith brothers Funiture and Home maker funiture. 3000 dollars down the drain!!!!!! read more

I got a Smith Brothers sofa from Homemakers in Des Moines, Iowa 8 months ago. The back pillows are already breaking down. I paid over $1,000.00 for this sofa. I went to Homemakers 3 different times to look at this couch and talk with the sales people. Note: I live 2 1/2 hours away. Not one sales person told me that the back pillows are NOT under warranty. Not one sales person told me that due to the loose poly fill construction of the back pillows they WILL BREAKI DOWN. My old couch that I had for 12 years still looks brand new. The only reason why I replaced my old couch is because we wanted a longer one. I read the story of Smith Brothers and how they have high-quality, American made furniture. They use premium materials for a durable style that will last for generations. HA! Emily from Homemakers offered to replace the back pillows for an additional $50.29 per pillow and I would have to pick them up. #1 I refuse to put more of my money into this couch. #2 The back pillows are sewn onto the couch so I don't know how this will help me. I have been in customer all of my adult life and I stand behind my work. I had contacted Smith Brothers and the person that answered the phone asked how I got their number when I told her that Homemakers gave it to me she replied " They are not suppose to do that." Re Nae Fulton read more

Smith Bros of Berne - Furniture Stores Near Me - Berne, Indiana

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It is definitely Quality Furniture. Very well built And designed. And I love that is is made in the USA!

We bought a high quality recliner and love that it's made in our home state of Indiana! Their furniture is spendy, but it seems solid and well-built. I would consider Smith Brothers for future furniture purchases. read more

If you like to spend $9,000 for garbage, this is the place to buy from. we special ordered and waited for months for our 3 piece custom leather furniture to come in. we received it in May of 2022. Early on I noticed it had more than your typical susceptibility to scratches. I complained and Of course, they want to blame it on our two dogs. We had another leather set for 20 years from the leather house.... it never really showed scratches until about the 19th year. we have always had a dog. Now, not only is it showing scratches, the color is coming off the leather. I will NEVER spend another cent with that company. they stood behind nothing!! read more

Smith Bros of Berne - Furniture Stores Near Me - Berne, Indiana

My Smith Bros purchase was very disappointing. Price wise, it's high end, and there are some aspects of the furniture that are very good, however some aspects are very low quality. For example, they didn't flow match the stripping on the sides of my two chairs, and the seating cushions have rumpled wrinkles on the cushion fronts. I have purchased a lot of furniture in my lifetime and have never had a problem with the cushions. They did take the chairs back and fixed the flow match but only after the retailer's buyer got involved. They were unable to fix the cushions. They have an amazing selection of fabrics, but the build quality was not great. read more

I am glad I decided to check the reviews on Smith Bros of Berne as a company and their furniture. I've spent the last two months, in the small amount of free time I have, looking for furniture for my family room. Last night I had decided on a set, sofa, loveseat, chair and ottoman from Smith Bros. Then I read the reviews. Thank you. You saved me several thousand dollars and months of headaches.I will continue on my search for furniture making sure it won't come from Smith Bros. read more

We ordered a sofa and used the dimensions off of the order sheet to set our room up, we also upgraded the leather for an additional $1,000 charge, when the sofa arrived it looked cheap and was almost a foot shorter than noted on the order form. The look, feel and size made it impossible to use in our room and when we returned the sofa, we were hit with a huge restocking fee even though the quality and size were absolutely not as communicated. Steer clear of this manufacturer. read more

I purchased a Smith Brothers couch from Heritage House furniture store and it has not held up as expected. Despite proper care and maintenance, the leather on the seams has begun to deteriorate prematurely, which is significantly impacting the appearance and functionality of the couch. This is especially concerning, considering the substantial investment I made in purchasing this piece of furniture. I understand understand that the couch is beyond the one year warranty. However, I believe that the issues I'm experiencing are indicative of a manufacturing defect or subpar quality of material rather than normal, ware and tear. Heritage House Furniture at one point sent out a company to "repair" the leather which ended up meaning a company came and painted it. When I tried to get ahold of customer service at Smith Brothers, I was directed back to where I bought the couch. This has been extremely frustrating and no one wants to take responsibility for what appears to be a defect. I do not recommend purchasing a piece from either Heritage House Furniture or Smith Brothers if you're looking for customer care or even a positive experience. read more

High quality seating that is beautiful and holds up well. we couldn't be more pleased with Smith Bros that we own.

Ordered a custom sofa. It came in only about 4 weeks. I requested extra firm cushions. Very comfortable and looks great. read more

Have an 11 month old leather recliner that has serious wear In the color from area head rests on and from edge of arms. Sent registered letter to Smith Bros of Berne asking for their help and received NO RESPONSE. I would expect this from leather over the years but not in such a short time period. DO NOT BUY FROM THIS COMPANY read more

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Received a new sofa right before Thanksgiving. It looks great and is comfortable. Order to delivery was around 25 days - slightly better than the 4-6 weeks we were quoted. We did a lot of research before we purchased - materials, construction techniques, support systems, fabrics - and landed on a few candidates. We made our final choice based on style. As far as the company goes or their service mentality is concerned, we bought from a local store with great customer service and haven't had or expect a need to deal directly with Smith Bros. With some things it just doesn't make sense to me to buy from a commodity seller. Yeah, I'm probably paying a little more up front, but the peace of mind is worth it. An observation concerning all the complaints about pilling: we bought Ethan Allen furniture a few years back at twice the price of SB and it pilled terribly. Price doesn't matter. All woven fabric pills with use, especially in the early days. The fibers in some fabrics are just more susceptible to the problem. Sales people could do their stores and manufacturers more of a service by becoming educated themselves and then advising customers on either how to avoid the problem or deal with it if a customer insists on choosing a fabric that is more likely to pill. Pilling is a completely manageable issue not worth losing sleep over and shouldn't influence a decision for or against any particular manufacturer. Our Ethan Allen experience caused us to buy a pill shaver; they work wonders. read more

Smith Bros of Berne - Furniture Stores Near Me - Berne, Indiana

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DO NOT WASTE YOUR MONEY! $2800 custom sofa that is seven months old and their customer service claims an amount of FRAYING is to be expected. Will never purchase another piece of Smith Brothers of Berne furniture again! Matt Anderson read more

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I posted pictures of a sofa we bought from manufacturer Smith Brothers of Berne. Expensive conversation sofa. Material is shredding and looks embarrassing. SB says shredding is normal and to shave every few weeks!!! WTF? The customer service is aweful. We have to reupholster ASAP. read more

Smith Bros of Berne - This is defective material from expensive sofa we bought. A Smith Brother's of Berne. Total junk - Furniture Stores Near Me - Berne, Indiana

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ATTENTION Be sure to read carefully, Smiths Brothers"warranty" Just an fyi ...Tiny balls all over the material is considered to be pilling which according to Smith Brothers is considered normal wear and tear.This Smith Brothers, furniture that I purchased from Kaplan furniture in North olmsted is poor quality at a high price tag.I am highly disappointed, how Kaplan furniture claimed that Smiths Brother stand behind their warranty..... This is FALSE. The material that i have is most definitely defective.However Smith Bothers claims that this is normal wear and tear! If i had a crystal "Smith Brothers" ball that i could look into in order to predict the quality and warranty that Smiths Brothers claim to stand behind, i would have took my business else where for sure! Smith Brothers, please explain.. If pilling is considered a normal wear and tear of the material that you offer than would'nt that be considered misleading?meaning,isnt the material that you offer soppose to be durable?because durable material doesnt have tiny balls(pilling) OR is the material on my furniture defective?Which is it,Smith Brothers? Also,before purchasing any Smith Brother fabric furniture, please contact me,i will gladly show you in person what the "non- defective,normal wear and tear," Smith Brothers furniture looks like after not even a year! Also,what strikes me as odd is,while reading other reviews,others have the same complaint of piling and snags but got the same response from Smith Brothers. AGAIN,So which is it Smith Brothers?Is the material that i have piling and snags on from Smith Brothers just cheap material that can't handle normal every day wear and tear? Or is it defected material that you refuse to replace? I will be honest,I purchased second hand furniture before that i steamed cleaned the heck out of(NO Smith Brother,i did not steam clean your cheap product) and was extremely rough on and NEVER had snags or piling! Verses your furniture that I dare anyone to sit on it the wrong way! And further more,if anyone claims that they never had this problem with Smith Brothers material,than it is it is obvious that the material on your furniture is not defective!Also,i shouldn't have to shave my furniture for Gods sake!Thats why I spent a good amount of money is to avoid trashy material! And to the fool that stated ,people don't know anything about furniture can kiss off! read more

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Do not waste your money. I saw the sofa in a local retail showroom and it was recommended by the retailer. When the sofa was delivered, the cushions and back was very dense and uncomfortable to sit in. I cannot sit on the sofa for more than 10 minutes. Guests won't sit it in and seem very uncomfortable in it. I called and they tried to fix it but nothing worked. The sofa design, material, and craftsmanship are terrible. I have an expensive piece of furniture that no one wants to sit in. read more

I can't express strongly enough the extent to which I regret the purchase of my expensive Smith Brothers sectional from Missouri Furniture. I feel foolish, like I've been duped by scammers. I have never spent this amount of money on furniture before, and this is definitely not the quality furniture that was assured. It looks old and worn even though it is lightly used and barely a year old. Within the first week, the fabric on the wedge cushion began to pucker. It was replaced, but the new cushion had the same problem as the original one. Then the fabric on the smaller cushions and the back began to pucker after use. I have to smooth it back out or it looks awful and cheap. The cushions also slip out of place after every use and have to be pushed back into place. One of the cushions is starting to look misshapen, even though I filp and rotate them every month. I have communicated with Missouri Furniture and shared photos with them for months only to be told repeatedly that Smith Brothers claims that this is normal wear. I demanded that action be taken. Missouri Furniture said that Smith Brothers eventually agreed to return it to their factory to look at it. After over two months of waiting for this to occur, I was recently told by Missouri Furniture that they were going to demand a date from Smith Brothers. They said they would contact me by a specific date and let me know. That was four days ago and I've heard nothing. After reading another review, I now realize that having them take the sectional back to look at it would be a total waste of time, since they are unwilling to accept any responsibility for their shoddy materials and products. I've also experienced the problem mentioned by other reviewers of loose feathers everywhere from the expensive feather pillows. The legs were also crooked and a technician had to fix that too. An inexpensive sectional that we purchased for our downstairs family room has been much more durable and still looks great. They have my money, and it is gone. There is nothing I can do other than to warn other consumers not to waste their hard-earned money on Smith Brothers Furniture like I wasted mine. read more

We have a Smith Brothers sectional in our living room and it is so comfortable. Our whole family can lounge on it and yes, our kids even disobey us and jump on it regularly. It's easy to clean and looks amazing. read more

I purchased a smith brothers sectional 3.5 years ago for over $7,000. It is not used everyday but looks horrible. My grandparents 20 year old + sofa looks so much better than this. All of the cushions are out of shape. simply adding more fill does not help because the cheap quality of fabric has no dimensional stability. We have had to have the cushion re-sewn to the back twice. our prior flexsteel sofa in the basement is in better condition. Quality is not better than furniture have the price in my opinion. read more

Smith Bros of Berne - Torn cushion - Furniture Stores Near Me - Berne, Indiana

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I bought a leather sofa and two leather recliners about 6 years age. The leather started falling apart after 2 years. It looked like the surface was flaking. Recently, the leather split on the recliner arm. It was paper thin. The retailer, Skaffs in Flint, just provided some leather dye. No support for defective product. read more

Smith Bros of Berne - Torn leather on arm and degrading flaking arm leather. - Furniture Stores Near Me - Berne, Indiana

Received sofa this week after waiting 4 months. Quality was terrible. Fabric looked different colors on various sections of back and cushions. Seams and welting was bulging and wavy. Legs were a different finish than ordered. Smith says too bad it is yours. Be very careful with this manufacturer especially if you custom order. read more

Stunned at lack of quality on almost $7500 sofa. I guess I should have checked out reviews prior to ordering.

I would put zero stars, but that is not a choice. This company sells shoddy furniture that doesn't last longer than a year. They will not honor their warranty nor can you contact them in any way. Do not buy Smith Brothers Furniture!!! You will regret it. Michael B must be an employee of Smith Brothers. I have had cheap furniture that lasted much longer than 5 months. See attached photos of my sofa after 5 months. We are retired empty nesters. read more

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Smith Brothers furniture looks great when the store drops it off in your living room. Just don't sit in it every day. Here's where mine is after only ten years. I have one of their leather chairs and an ottoman. The armrests need reupholstering. The ottoman isn't far behind. We also bought a sofa with cloth fabric. The fabric has done nothing but pill, and pill, and pill ever since. It won't be long until it's threadbare. My family and I pride ourselves on taking care of what we buy and keeping it well beyond "normal" life expectancy. We spend more time at home than most people, so we went with what we were told was better quality. We are not large people, and our children were not rambunctious. Leather furniture should last 25 years. Yet here I am, looking at a nice bill for reupholstering, or buying new furniture. Should have bought cut rate cheap stuff and resigned myself to getting new every several years. I probably would have saved money in the long run. read more

I purchased my Smith Brothers #309 model sofa and a tufted cocktail ottoman in 2013. When they were delivered, I was very pleased with the tailoring and overall appearance in my room. Having a large family they have seen a lot of use. These pieces are still very comfortable and look brand new even after all these years! I highly recommend Smith Brothers' furniture. read more

Purchased a sofa and chair with ottoman. Great quality and fabric choices. Very happy!!!

I beg to differ with a couple of the comments on here. As I am now a senior citizen I have owned numerous coaches in my life and have never had a problem with pilling. I would not buy A coach when I know the fabric is not better quality than that. They are certainly able to make better fabrics. Do your research. Don't just go with the trendy stores that charge an arm and a leg because of their name. Some of the old brands are still good quality. read more

These people who are complaining know NOTHING about furniture, I have been a furniture delivery company owner for 30 years. I have seen every brand and dealer known to man. This is bar-none the best furniture made. read more

Bottom Line - DO NOT BUY SMITH BROTHERS! Their furniture was quality years ago but that must have been under an owner/CEO who gave a damn about their product. Today it is expensive and breaks down within a very short time. Our $3500 sofa and loveseat was worthless after a year. We developed back problems from the back cushions sagging and the seat cushions sliding out forcing you to sit in an uncomfortable reclining position. Smith Bros ignores your complaints if you contact them directly and directs you to your retailer. Our retailer didn't correct the problem and we threw $3500 out the window and bought new furniture. Not surprisingly, none of our three boys wanted the couch and loveseat when we decided to get rid of them, although the fabric was like new. They said they were the most uncomfortable couches they ever sat in. read more

Purchased a sectional sofa with chaise approximately 3 years ago for around $5000. I am sooo terribly disappointed. Special ordered this piece from Nebraska Furniture Mart. Waited about 8 weeks to receive. I thought I was getting a great piece of furniture that would last forever, what a joke. The back cushions are all breaking down, the fabric is pilling when hardly sat on. We have moved it a couple times for cleaning under it and to put a new rug on the floor, now the section won't stay together, clips are bent and don't work. There are just the 2 of us living here and you would think we had a huge family using this sofa. Really disappointed and would steer others away from buying anything from this company. read more

This letter will help to explain the facts that lead up to me writing the demand letter. I'm a eighty year old gentleman and my wife Marsha is seventy-six and we decided because of our age we needed to buy two chairs that would be easy to get out of and be comfortable so in our later years we could use these chairs. We picked Gigglin Pig because the furniture seemed well made, we checked out the furniture in the store and my wife found one that she found very comfortable I also found one that was a tall men's chair and was easy to get out of. When these chairs were delivered my wife found that her chair was different than the one at the store, it did not support her back and the only way she could use it she needed a pillow at her back. My chair I found was very hard on my buttocks I could only sit on the chair for two days at a time then I would get sore also the back was very soft and would push my head forward when sitting on the chair. After about three weeks we went back to the store and reported the problems to them and the chair my wife sat on was not there as it had been sold, so we were unable to compare the chair that we originally chose. They told us not to worry they would contact the company and get back to us. It took quite a while and a few telephone calls, we finally received a bag of material and we were told to fix it ourselves. The material was very soft somewhat like cotton wool and when compressed had no density I installed the material the best I could but I could not get the chair from pushing my head forward. I put some in the seat and found I could then sit in it approximately three days before I had a problem. On my wife's chair it did not fix her problem I used the whole bag of material. We reported the problem to the store he said that he would get the manufacturer representative to come out and check them, I offered to have them take the chairs back and I would take a discount so they would not lose money and he refused that. A representative did come out after I insisted and she told us there was nothing they could do about the chairs. We have both developed problems with our backs and hips and I also have some problems with my neck. We have tried our best to rectify this problem but we are left with no other option. We cannot live with these chairs for the rest of our lives they are too painful to sit in and we are going to donate these chairs and buy new ones as we cannot try to sell them because of existing problems. Thank You THEY DO NOT STAND BEHIND THERE FURNITURE WE PAID $4500 FOR TWO RECLINERS read more

I have always been pleased with the integrity, craftsmanship and comfort of Smith Brothers Furniture. I will pay more for my furniture knowing that quality never goes out of style. We always buy the classic look when it comes to furniture knowing that if it's built well the piece will last for generations. That's what you get when you buy from Smith Bro vs a piece made out of particle board that falls apart in less than a years time. It's money well spent. read more

I have purchased furniture 3 times in my life. The first was from a freight company, which lasted 15 YEARS. The 3rd time was Smith Brothers, which was suppose to be Quality furniture. I purchased a sofa and wing back reclining chair. I have a piece of wood under the cushion to prevent me from sitting inches from the floor. All the cushions from the sofa and chair needs to be restuffed. I am so disappointed and would never buy another piece from Smith Brothers. If your looking for QUALITY, look for another line of furniture. read more

Don't buy from them. The fabric was awful. You could not sit on the couch with blue jeans as the dye transferred to the couch. I have had the couch for just under two years and it is ruined. I have had professionals clean it and they couldn't get the dye out. Now I will be spending $1500.00 to have it reupholstered, after spending almost $3000.00. There should be a disclaimer on certain fabrics to let buyers know which fabrics will do this. Our house is filled with Smith Bros, however since I contacted them and they will not do anything about this, I will forever talk bad about the company. I have many friends over the years that have also ordered from them, NEVER AGAIN. After months of emails and phone calls Builtrite Furniture in Milwaukee would do nothing for us. Again, we spent a lot of money, as our house is filled with Smith Brothers bought through BUILTRITE. What a disappointment. I would have thought someone would have given us $$ toward recovering the couch. There are blue stains on the arms, seats, back and along the bottom of the couch. I now have to cover it with a slip cover. No one was able to do anything for us. Anyone looking for furniture, look elsewhere. Customer service is not one of their specialties.Go anywhere but there! Karen D read more

1. Bought two recliners made by Smith Brothers at $999.99 each, total $1999.98 11/21/13. 2. Fabric ruptured in December 2017. 3. Checked availability of Fabric on Smith Brothers website, found it and also discovered a statement which indicated this fabric should not be used on recliners (specifically). 4. Contacted the Mart. First said it was outside of one year fabric warranty. I explained and sent evidence of fabric rupture and screenshot showing their error in selling us the recliners with that fabric. 5. Time passed. Eventually Smith Brothers agreed to send us small pieces of fabric for particular repairs AND I PAY AN UPHOLSTERER TO RE UPHOLSTER. 6. Thanks for nothing Warren Buffet and the Mart. It's been nice knowing you. 7. Thanks, too, to Smith Brothers. I guess cheaper foreign furniture is just as good. read more

AVOID! I love the styling of my sofa. It has character rather than a run of the mill sofa. That's where the lord be stops though. I hate giving a bad review to an American made product. But... I spent a lot of money for what I thought was a quality sofa. Structurally, the sofa is gone. Functionally, its a wreck! The 3 cushions shift around. Theses overall a 3 inch gap. I have to stuff a pillow on one end to remedy the problem. As much as I paid and with it just a few months old, I ought not be doing that! The do have a warranty, for what it's worth which is apparently nothing. One huge red flag, there's no way to contact the company directly. It has to be done via the retailer. So, I jumped through those hoops. My sofa was picked up on August and returned in October. Absolutely NOTHING was done. I was without a sofa for a couple months. Then, when it returned, nothing was fixed. I'm back to stuffing the pillow on an end so as not to fall between the cushions. It's uncomfortable with the gap. Just run far away. Go buy another book and because this company apparently cannot produce or rectify their product! read more

. I bought a Smith Brothers tufted sofa . It was top quality and beautiful. I plan to buy another loveseat size as soon as possible. They are the best. Your photos above are hard to understand. Smith Brothers are a 5 star company in my opinion and I've bought furniture a long time as a 68 year old woman. D, Wygal, a very satisfied customer of Smith Brothers. read more

Purchased a sofa and love seat. It looks beautiful but you can't sit on it longer than 15 min or you will ache all over. It is the most uncomfortable furniture we have ever owned. Hard as a rock is an understatement. read more