I was a customer for over 30 years. Current ownership has run this agency into the ground. We had Auto / Home / Life all through this agency. It is nearly IMPOSSIBLE to contact them. Today I called another local agent. Simply by ANSWERING THE PHONE, that new agent / State Farm / got all my business. Do NOT do business with this company. They know they have a 1 star on Yelp, and they didn't bother to ask why a LONG TIME customer decided to leave. (Hint: it wasn't about the price for me. It was the terrible Customer Service). PS - this is now called Allied Partners, but changing the name did nothing to improve the customer service. read more

I am in my 60's and have never had worse service in my life. Mr. Reiss is all about selling you insurance but once you have it, he wants no part of you. More than once I have left him messages that I would like to speak to him. Only once did he call me back and basically he said he didn't have time to talk to me. I wanted my insurance reassessed on another occasion. His office help said, "we don't have time to do that". If I could give them negative stars, I would. I will be changing agents the first of the year. read more

The worst, most unprofessional customer service. If you think that when you insure all your belongings with one company that you should deserve a little respect, courtesy and be treated like you have a relationship this is NOT the place for you! This guy Eric Reiss does not conduct himself in a trustworthy fashion. We would NEVER recommend, nor would we ever be interested in dealing with this agency again. So sad that people get away with treating others this way. read more

This Grange insurance company is the worst, they have cause such a hardship on my parents by putting their payment on the wrong account causing their homeowner insurance to be cancel. I got with this insurance company based on my parent recommendation only to have this happen to them. I cancel car insurance in early April they didn't post my changes until the end of the month to get full payment. Shame on you! What they did to my parents was no less then Senior Abused they had to get insurance with the State of Ohio after being with this company for years. My parents paid for insurance for over 50 plus years only to be treated like this basically "Sorry for your Luck". If you were a good company you would educate your customers on your policy to stay safe and insured. I will be removing my business policy from you soon!!! Arnette P. read more

We have had insurance with this company for 35 yrs, recently they raised my insurance for our cars $100 a month, we did have a couple miner accidents, but nothing bad, also, our escrow on our home we found out was very high, so we took time to check a few other insurance agencies for quotes, to our disbelief our car insurance went down bye $100 a month, our escro went from $2,200 to $900.00 what a large difference, my wife would call Eric the owner and he would promise to call back ,but would never, i later found out that that is a tactic some companies use to keep u with them , my advice to anyone that has this company check other companies for quotes, only takes a little time but savings could be a lot, like ours was .in my opinion this company stinks. read more

Great folks to deal with, always courteous and helpful. Goes the extrs yard to help. Thank you Barb.

They are a horrible agency. They never answer the phone unless your shopping for new insurance, take days to get back to you, and never send in the correct paper work. They even tried to sell us new homeowners insurance when we were already their customers. We were looking because we wanted to leave this agency. Stay away! read more

BEWARE! Don't get comfortable trusting this company. We have had all our cars, homes, and life insurance through Eric's company for the last 30 years. We have had no problems until now. Before purchasing a new car, we called them to make sure the insurance for that particular make and model was similar to our other newer car. We gave them the VIN # and they gave a quote similar to our other car. We were shocked when we received the bill for auto insurance with an amount which was over $2,000 more than they told us. When I tried to call them, they gave us the run around. Our insurance renewal was approaching and we wanted to correct their error. Eventually, Eric called and specifically said that there was an error and the person we were dealing with was new. They never corrected the bill. They won't return phone calls. We cannot express how disappointed and upset we are with the service we received. You put your trust into a company for all those years and think they are honest. Clearly not a company I wish to deal with in the future. read more