Smith Exteriors did an excellent job on my deck rebuild. They listened to want I wanted, helped me make decisions to meet my needs, addressed unforeseen issues, and were upfront about the cost. I would hire them again. read more

Honesty.....refreshing!!!!!! They don't clean windows but I'm getting ready to do the exterior siding!

Chris McBride has been unbelievably helpful with an emergency leak to my roof. I am also using Smith for gutter replacement. this is one trustworthy business. read more

Smith Roofing provide 1st class service with exceptional workmanship. We are very happy with the final product, which included a new roof, gutters and guards, and miscellaneous repairs around the chimney enclosure. [[HIGHLIGHT]]I especially appreciated the high level of communication offered by the team particularly by James, Thomas, and Jessica.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]They kept us informed on every step of the job.[[ENDHIGHLIGHT]] Larry R. read more

[[HIGHLIGHT]]Jordan is amazing![[ENDHIGHLIGHT]] He and the Smith crew did an amazing job to put on a new roof....and they cleaned up after they finished!! read more

If I could go back in time and choose a different company, I absolutely would. Things started out really well. The salesman was polite and easy to work with. Unfortunately, he made promises that the company did not keep. He promised that they would cover my plants so that they weren't damaged in the construction. Once the crew arrived, they told me that they couldn't do that. He also quoted this as a 2-week job. It took over 100 days. This is due, in part, to the fact that they would ghost me for weeks at a time--no calls, texts, emails until I got frustrated wondering when they might return and would call the office. We had siding, windows, the front door, and gutters replaced. This was done by 3 separate crews. The siding crew was very messy, leaving water bottles and take out containers all over the yard. They never cleaned up their nails and debris, so we ended up having to clean the yard ourselves after they left, despite the fact that the contract clearly states that they leave a clean yard. We had a number of problems throughout the project. The door they ordered opened on the wrong side, so they had to reorder it. When it arrived they painted it the wrong color and had to repaint it. They also got paint all over the hardware and had to replace that. They installed the window over the front door incorrectly and tried to hide it by using a lot of spray foam filler. They started wrapping the house beautifully and then got lazy and didn't overlap or tape the wrapping. They did not remove the soffit board before installing the vented soffit panels. We repeatedly asked them to go back and fix this, and finally the owner of the company told us that they would not be doing that. They removed the railing from our back porch and when they reinstalled it they damaged the boards and rigged up a connection that had screws bridging a gap between the railing and the wall (the wood was not touching the wall). They ordered the wrong size light box for our patio lights and insisted that they were correct, even though we could see the wiring behind them. All of these problems they fixed when we asked them to (with the exception of the soffit board). Then the owner of the company came to the house to discuss the remaining issues, and he told me that I was being "nitpicky" by asking them to remove a glob of silicone caulk from the front window. He proceeded to mock me for asking why the door hardware wasn't removed to paint the door. When I asked him to leave, he stood on my porch and said to his coworkers, "I'm glad I recorded that" (he had been recording our conversation on his phone and was, I guess, proud of the way that he spoke to a customer in her own home). They also used a metal scraper to clean the glass in the back doors (which were not part of the project) and scratched the glass on both of them. We asked them to pay the amount that it would cost us to have them replaced and have the exterior re-wrapped, but they offered to pay an amount that was less than the estimate we got to replace them, so now we are having to file an insurance claim to get the doors replaced. Does the final product look good? It does. But the process to get to this point was excruciating, and I had to continuously ask them to fix the shortcuts that they were taking. If this had been cheap, I would have shrugged it off and said that we got what we paid for, but this job was almost $70,000, so I felt like it should be done well and right (and that there shouldn't be messy silicone blobs on the front window--which they never did remove). read more

See all

Jordan was very professional and helpful when he came out to look at a roof leak. He was able to fix it that same day and provided us with before and after videos of the repair. We had received quotes from a couple of other roofing companies, but Smith Roofing's cost was significantly lower. We will definitely be using them again if we need anymore work on our roof/house in the future! read more

[[HIGHLIGHT]]Great customer service.[[ENDHIGHLIGHT]] I can't wait to see the final project. [[HIGHLIGHT]]Cody has been so very helpful.[[ENDHIGHLIGHT]] read more

I did not have a great experience with Smith. Had them rebuild a deck. They stated it would take 5 days and they could start in 2 months. They started many months later and it did take 5 days. Just 5 days spread over several weeks. I am satisfied with deck however the communication and customer service was poor and the over-all process very frustrating. I would not use them again. read more

We are not local to Tennessee. We have a house and property in Tennessee while asking around from some locals that we knew from there, they recommended All Vols roofing . We gave them a call and they were out the next day to check it out and give us a price. They worked with us on when we would be in town to discuss further detail . All Vols replaced the roof on my home, and I couldn't be happier with the experience. From the initial consultation to the final cleanup, the team was professional, punctual, and courteous. They walked me through all my options, answered all my questions, believe me I had a lot.they provided a clear, upfront estimate. The crew arrived on time completed the job as schedule, and left the site spotless. Special thanks to mr. Smith for going above and beyond to ensure everything went smoothly. He kept us informed on what was going on and when things would be delivered times, people would be there. The new roof looks fantastic, and I feel confident it will last for years to come. We were so pleased we had them come back and build a lean to on the back of our property. We are very happy the way it turned out. we will definitely be using them for future projects. Highly recommend All Vols roofing to anyone looking for quality roofing work! And excellent communication skills. They will definitely keep you informed and up-to-date on everything that is going on. Thank you to everyone on All Vols roofing team y'all did an amazing job. read more

[[HIGHLIGHT]]John came to my home and promised an estimate in 3-4 days. I heard nothing.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I reached out to him about 2 weeks later also reached out to the company. Nothing.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]What kind of business does this? One that doesn't want business?[[ENDHIGHLIGHT]] read more

Brad and his team were fantastic. They were friendly, helpful and professional. They cleaned up after themselves (making sure our pups couldn't get in to anything)! I would highly recommend Smith Roofing. They have another side of their business that does interior work. I will definitely be using them in the future. read more

I recently had my deck replaced and it is perfect! The crew was very respectful and cleaned up afterwards. [[HIGHLIGHT]]The project mgr. (Ethan) Made sure to take care of any concerns I had.[[ENDHIGHLIGHT]] I highly recommend this company. The work is top notch! read more

It was a bad experience when Smith's Roofing replaced our shingles and underlayment. The number of problems is far to great to list in a review and the point of a review is to aid future customers so here is a couple tips. Know the written agreement is not worth anything to the work crew. If you pay for extra services you only get them if the work crew feels like doing it. That in mind it would be best to only do the bare bones roof and to have it in the contract that any work not done has to be refunded to you for labor and materials. I don't have any tips on stopping the add on charges other than watch and complain. Good luck. read more

I had previously worked with Timothy Kneller in a previous position and discovered he is now with Smith Roofing. Timothy and Josh Wallace came out to my house to take a look at my gutters. I was interested in a gutter protection system. They took a good amount of time to really look at everything from the top of my roof, to gutters all around the house, took pictures and noted where they saw issues. Then they explained in great detail what they found and their recommendations. They are both very detailed and professional. We reviewed pricing and I decided to move forward with the project of getting new gutters AND a protection system. They also made some future recommendations to make my roof last longer and I'll be proceeding with that in the future. I trust them which is of utmost importance to me. I look forward to the project starting in a few weeks. read more