This company never did any major work on my house. However, I had a leak in my gutters, Jake came…read moreby (on time) found my issue immediately and cleared it up in less than 10 minutes. Nothing but pine needles clogging the scream. When I asked how much I owed him he said "nothing", "you can cover my gas if you want". This company, at least Jake, has integrity. I will definitely use them if I ever need work on my home. Ask for Jake. He's a gentleman.

Smith Roofing provide 1st class service with exceptional workmanship. We are very happy with the…read morefinal product, which included a new roof, gutters and guards, and miscellaneous repairs around the chimney enclosure. I especially appreciated the high level of communication offered by the team particularly by James, Thomas, and Jessica. They kept us informed on every step of the job. Larry R.

Had Provia patio doors installed on 8-4-25 by David and Scot. Well pleased with the product ...very…read moreclean look. Installers were very professional. you could tell that they knew what they were doing and had done this many times before. I had previously used CRS for new windows and the service and quality were just the same. David and Scot answered all questions and cleaned up very well before they left the job. Bob and Edythe Knoxville. Tennessee

Our house is only 12 years old but during that time, we have had to replace the same front window…read moretwice. This time, I decided to look for another service provider and I'm glad I did. After calling some of the big names (Anderson being one of them) who told me my job was too small, I finally got hold of CRS Exteriors. They immediately scheduled a person to come to my home and give me an estimate. Alan Keck, the company owner, responded, measured and gave me a set quote for a fully life warranted window. I signed the contract and he ordered the window (all of which are custom made by the Amish in Ohio. Two months later, the window had been constructed and sent to CRS. Today, Tyler and Jordan, two of the installers, came out, removed the old window and installed the new in about 2 hours. They were courteous, respectful of my home, did a great job and left only after they had vacuumed up every last piece of detritus. I am impressed, totally satisfied and would eagerly recommend CRS for any exterior need.

After 25 years, we decided to make the much-needed investment of replacing our old rotting wood…read morewindows. We spoke with several companies and America`s Best, left me with the best impression and competitive price. Tim (the owner came out and gave us an exact price). He was professional and fully guaranteed their work. The install team showed up on time, was courteous and treated our home with respect. The work was done on time with NO surprise add-ons. We are very happy with the product and installation.

From the owner: We specialize in Vinyl and Composite Replacement Windows and Patio Doors. We offer a wild selection…read moreof styles and colors!

I had a large plate glass window break. The window is in a difficult to reach spot. I contacted…read morearound 20 glass dealers, but most of them would not do the project. I found one place who said they'd do it but them put me off for over a year and a half. Recently I saw window Depot's billboard on I40 and called them. They came quickly and said they'd do it. Then they did it promptly and we are very pleased with the results.

From the owner: Window Depot is proud to now serve the Knoxville area. We specialize in Window, Door, and Siding…read moreReplacement Services. Our team is dedicated to ensuring you receive top tier service to meet your needs at an affordable price. We provide free consultations and offer professional recommendations to assist with every home project. We Create Happy Customers by keeping you up to date and communicating with you regularly throughout the life cycle of your project.

From initial estimate to final install this was an easy transaction. Competitive price, Bruce…read moreunderstood our window concerns and helped us choose the right product without pushy upselling or requiring us to redo every window in the house. Installation was quick and straightforward even in our old Oak Ridge house. The new windows look great and are so much more pleasant to operate. We will be using Keith Window Co again shortly for more replacement windows as we move through the house renovations.

James Higgins came out and repaired our pool screens for us. He did a beautiful job. Great guy…read morethank you

We'd had nearly all of our windows and doors replaced by Pella. The first window we had installed…read morewere wonderful except the one in our bedroom that howls in the wind. The patio doors ($22,000) were delivered five months later with the wrong trim, last month. Tried to reach out to our sales representative Chris Grendel's (865) 308-1961, but he hadn't set up his voicemail box. Let me remind you this is Pella, allegedly the A++ folks in the business. I reached out to Doug Jackson, our sales representative who oversaw the installation of our windows. He actually took out call and committed to pre-Thanksgiving installation. Now not sot much. I'd still still give a five star review of Pella in Chicago, here not so much. Let me say., installers are great, sales representatives and office staff not so much. How do you give a telephone number in your sales contract that doesn't have a voicemail activated - Chris Grenfell? Beware Chris Grenfell, no follow through - No availability. Stay clear. Would give zero if possible. 11/18/22 Update Just got a call that an installer would be to my house late Wednesday afternoon. So maybe?

One of the most challenging businesses I have ever ordered a product from. The sales rep mis quotes…read morethe lead time and then does not answer or return calls when you try to get updates. The receptionist intentionally screens phone calls and does not return messages. Figured out the only way to get through to the office receptionist was by calling corporate and having them patch me through - this way she couldn't see the caller ID with my number. When I finally got in touch with a manager, he promised to personally keep an eye on my order and said he would call me on a specific date when product was supposed to ship. He didn't call and so 2 days later I called him and left him a voicemail but again received no call back. Finally just went through to corporate office every time I needed to get information. Perhaps the product delays (10 weeks) was excusable with COVID but the extreme lack of customer service and communication is 100% inexcusable. These locations are apparently independently owned and operated so if you want pella products I would highly recommend going through a different retailer for your order.

Just had a rep. come out to measure up two doors that we wanted to replace. Nothing special, the…read moreprice 15,000 dollars. WTF, really? Seven thousand dollars for one door? Outrageous pricing. To be sure. How do you stay in business?

Had windows replaced April of last year. Discovered black mold in and around the windows and on our…read morewalls near said windows. I have seen other reviews dealing with the same issues.

They've done the job well originally, no complaints there. The problem is they completely ruined…read morethe experience and service by losing the numeric keypad for the door after storing it and refused to send us a new one and install it after we paid tens of thousandths of dollars for the whole job. They refused to even claim responsibility for it and kept ignoring us.

We just purchased replacement windows from Magnolia Window and Door Company. We are extremely…read morepleased. John came to give us a quote right away, the windows look great, and the workers were wonderful!!!! J Edens

Contacted East Mountain Screen and Patio for an estimate on screening in my covered porch. They…read moregot back to me quickly and came out for the estimate later that same week. They even were able to come up with a solution for a quirk in my roof line. Quoted me a great price and got me on their schedule. Installation was as smooth as can be. It was obvious that these guys weren't subs and knew what they were doing. Highly professional with a great product that looks fantastic.

I needed to have a door installed in my screen porch to access a newly built deck. I contacted East…read moreMountain with an email describing the project. I received a response within less than hour and a quote shortly thereafter. This was on a Monday. They came out on that Friday to do the job. In summary, they were very professional, responsive and did quality work at a fair price. I would definitely use them again.