Half our order didn't arrive, never rec'd a call from designers to let us know that anything would…read morebe late (even though we placed our order 5 months prior and spent 20,000 on this order) ! Very expensive leather recliner had a scratch along the top and sides (probably due to moving or wear house?) designer came out to look at it, said it was because the chair was a 'distressed leather' . Even though these scratches are in a straight line and don't at all look like a distressed mark. They offered to order a new one but would have take our chair back and it would be 8-12 weeks until new chair arrived!!! Terrible customer service. Would not recommend this store!

Very nice selection of higher end goods…read more Very clean and displayed well. The girls are very friendly and knowledgeable

Jackleg work, simple fix, abjectly poor customer treatment…read more After buying thousands of dollars worth of Schonbek fixtures - a large center hall chandelier, two sconces, two ceiling domes, and two smaller bedroom chandeliers - from Cleveland Lighting, here is the response I got when I asked them to fix the problem shown in the attached pictures: "Unfortunately, we would have a service call fee of $95. As mentioned these are secured at the factory and I'm not sure how much of an adjustment can be made. I could have someone available this Thursday afternoon. Let me know if you wish to proceed." The sconce in the photos was installed improperly. It should have been repaired without hesitation without charge by the store. You can see from the photos the Cleveland Lighting rep's statement, "fixed at the factory," is an inaccurate cop out sent by someone who just did not give a crap. Asking for a service fee was inappropriate and indicative of the kind of people who run Cleveland Lighting. Find a different lighting store.

Avoid doing business at this store. This is a store that cares nothing about customer service…read more Having owned a store myself and being very conscious of customer service, I am appalled at the customer service at Cleveland Lighting. After ordering thousands of dollars of lights over a year ago, we found ONE lighting fixture that fit our needs better for our dining room in an another store. So, we asked to return a BRAND NEW, UNOPENED fixture in the box for a refund. They insisted on a 25% restocking fee. This is outrageous. This is just a way for them to make more money on their lighting fixtures for doing absolutely nothing. They could care less about building any customer good will for any future lighting purchases. They obviously care more about making a buck than pleasing their customers. Yes, it was stated there would be a restocking fee but seriously? 25% ?? You spend thousands on fixtures and there is no room for an exception at times? You can be sure that I will make sure that anyone that asks me about purchasing lighting fixtures I will tell them of the poor customer service and will steer them to another store. One that actually cares about their customers.

The owner is a jerk. My mom was shopping for new lights, when she noticed the owners dog walking…read moretowards her. She has a fear of dogs and asked the owner if he could move him away from her. The owner replied, "don't worry he's not hungry," but was in no rush to get the dog away from her. She felt so uncomfortable by his response that she left.

People skills amazing ! Thank you beautiful place very unique products…read more Owner took time very caring. Will be back

I'm updating my review of this place. After my initial review the president reached out to me. We…read morehad a friendly conversation over a period of a few days where I really felt that my concerns and experience were heard and addressed. I also received my products, and absolutely love them. I'll definitely order again from this website. They have unique products, which are working very well for me.

Customer service was poor. I was ready to give my credit card number to purchase a ceiling light…read morefor our bathroom but wanted to swap out the glass globe with a different finish. The item did not come this way from the manufacturer, but instead of working with me to find a solution to the problem, the woman on the phone was curt and rude as if I was being an imposition on her by requesting this.

This company is amazing! They installed new chain pulls and rewired two lamps for me. The staff…read moreare very accommodating and they truly care about their customers.

Where do I begin???!!! I have nothing positive to say about my experience in this shop. The…read moresalesperson was curt, dismissive, and basically rude. Obviously, I will never return to this store and if anyone asks, I would encourage them to shop e