Half our order didn't arrive, never rec'd a call from designers to let us know that anything would…read morebe late (even though we placed our order 5 months prior and spent 20,000 on this order) ! Very expensive leather recliner had a scratch along the top and sides (probably due to moving or wear house?) designer came out to look at it, said it was because the chair was a 'distressed leather' . Even though these scratches are in a straight line and don't at all look like a distressed mark. They offered to order a new one but would have take our chair back and it would be 8-12 weeks until new chair arrived!!! Terrible customer service. Would not recommend this store!

Very nice selection of higher end goods…read more Very clean and displayed well. The girls are very friendly and knowledgeable

The store in Fairlawn definitely isn't open 9-5. I drove half an hour, got there at a bit after…read more11:30am and the door was locked although all the lights were on. What a waste of my time!

Yelp indicated this business at this location was open 9 am to 5 pm today. Traveled there, business…read morewas closed and window sign said open by appointment only. Wasted trip.

Awesome awesome awesome place!!! So I've been looking for a place to shop at that could compliment…read moremy rustic theme I have going on in my house. They had amazing industrial and rustic themed type of stuff which was interesting. I have been thinking about Edison bulbs for my house and after coming into this place I really liked the idea of having a mason jar light fixture! This place gave me so many ideas and what made it even better was they had all the gadgets to make my dreams come true! For those ladies or gents who are being dragged in here by your significant other, there's something here for you too! They sell some quality bags that you can use for the beach or possibly every day if you would like. Or if you don't want bags, they have awesome hats you can buy and use to keep the sun out of your eyes when you're doing yard work or possibly watching your significant other work outside.. whichever you prefer! I would definitely recommend this place to anyone looking for some awesome ideas for their house or apartment!

I am a repeat mail order customer. Fast shipping, excellent quality products...read more

A few weeks ago one of the beveled glass panes in our outdoor wall sconce lantern was broken…read more Purchased from Hinkley more than 20 years ago. The sconce was discontinued but the specialist said don't worry we probably have a replacement. Let me check. He found it and sent it to us immediately. Three days later we had the new glass the best part was there was no charge. After 20 years Hinkley came through. They can be counted on to stand behind their products.

We bought a house in Chambersburg, PA, in 2014. All the outdoor lamps were from Hinkley. The house…read morewas built in 2003. Last year the globe of a lamp on a post outdoors broke. The company shipped a new globe promptly and charged only for the cost of the lamp. Later last year the photocell of that outdoor lamp stopped working. I contacted the company, and a new photocell was shipped to me at no cost. This year I dropped the globe of a smaller outdoor lamp. Again a new globe was shipped to me free of charge. My contact person for all the interactions was Beverly Murphy. This is outstanding and entirely unexpected customer service. I give this company a top rating and highly recommend it.