They are sooo friendly and have exactly what I need. They are one of my fave smoke shops!read more

Welcoming, helpful, attentive proprietors at this family smoke shop. Paradise smoke shop has a…read morewide selection of paraphernalia, for the novice to the aficionado from rare brand smokes, to vape pens, hookah, air fresheners, pipes, and ephemera...Tucked away by Quiet-waters, in the small shopping center. Tell um I sent ya.

The local crowd is very hospital and friendly. They invited me to the Tuesday night pairing, which…read morewas a very interesting experience for me being a new cigar smoker will definitely mark it and be back. The owner is very knowledgeable about his cigars.

This is my experience and my review. I had been a loyal customer of Chesapeake Pipe & Cigar for…read morequite some time and regularly spent significant money there because I genuinely appreciated the shop, its products, and what I believed was a valued customer relationship. When I was previously told that "everything is for sale," I took that at face value. I made a special trip specifically to purchase Pembroke, only to be told I could buy just two tins. That experience left me feeling disappointed, disrespected, and honestly hurt. I had thought I was considered a good customer and that the relationship I had built with the shop meant something. I fully understand a business can set limits on rare products. What was difficult was the inconsistency between what had been communicated to me and what happened when I arrived. For me, it was not just about tobacco--it was about feeling undervalued as a loyal customer. Because of that experience, I no longer feel comfortable doing business there and will be shopping elsewhere going forward. ...and giving excuses or having pride for actions, issues, or problems is what the establishment does, if you don't like it go elsewhere.

Excellent service and good prices. Good selection of product. Super nice owner who didn't try to…read morepush product but made helpful suggestions Very helpful.

This shop has a wide variety of merchandise and the staff is very knowledgeable. The sales clerk,…read moreXavier, was very polite and took his time explaining each item. He answered all of our questions and was friendly and funny. This has become my favorite head shop in Annapolis.

What I came here for was not in stock but the experience with SS Associate, Matt, was/is ALWAYS…read moreoutstanding. If you have "puff preferences", my only suggestion is to buy 2 of what you like FIRST. Then, Open ONE. Next, replace your home-stocked puff preference AS SOON as you unseal your second product. Customers can buy a spare as "stock" just like any store can run out of stocking your preference. It's just a little smoke shop but it's BIG on 5 star customer service. I respect THAT. Find your buy/home-stock "balance" and keep that buying routine. You'll never have to wait on a shipment coming in or having to return to get what you prefer. Then take pride in giving ALL YOUR business to a local shop that works to earn every customers loyalty. I come to Smoke Shack because of the outstanding customer service that you will not find anywhere else. If they're out of stock I don't mind coming back but I plan around it and shared my method so you can too. Matt was wonderful attentive, helpful and makes excellent recommendations upon request. It's no surprise that this little shop has associates like Matt who are dedicated to a standard of excellence that is palpable. I see pride in Matts performance so each guest has a pleasant experience and he can end each day certain of it. I actually look forward to stopping by when passing through. Even if my preference is out of stock every trip is met with friendly face, swift transaction, a helpful demeanor and a very knowledgeable staff! Love this place, but don't take my word for it. Drop in, see for yourself.

Great place! They have a great selection of vape juices! Matt is always super helpful!read more

Bad first experience. They would not honor coupon they had sent with the Valpak for 25% off one…read moreitem. No explanation, they just said "can't use coupon" even though it had their address on the coupon and was good for 2 months.Overpriced products and surly counter "help". I'll go out of my way for accessories before I go back there.