Best shop in town won't buy from anywhere else. Good people. Great prices. Great service and great…read morevariety of selection. One stop shop.

Two stars as a warning for their unnecessarily high hassle return policy…read more. Aaron, the sales guy, was great. He gave me solid recommendations on vapes (such that I bought two of the same brand, different color). He also demonstrated merchandise from their high value case and upsold me on some glass. Great. A few days later I am feeling buyer remorse for getting two of the same thing. I've been using one, and now I'm trying to return the other one. I have the receipt, and the package is still shrink wrapped. I place them on the counter and ask for a refund explaining I don't really need two. Aaron again, still great, has to now explain to me this convoluted return process where I, as the client, am expected to call a number at the bottom of the receipt for Vape and Smoke "customer service" who will then give him permission to make the return. So dumb. But OK I'll make the call, no worries. Meanwhile, Aaron says he will text his boss. He pulls out his phone and messages them over Facebook Messenger. Of course this customer service line is trash, and I don't actually get to anyone, and I'm standing in the store still. Like why am I making a call while I'm in your store. Finally, Aaron makes a decision and says.. you know what my manager isn't messaging me back so I'm just going to do it for you since it's still sealed in the original packaging. FINALLY! I thought this was common sense. We didn't have to go through this song and dance to give me back $35. This was a waste of my time and poor customer service. Even though I did eventually get my rightful return, this whole process felt shady as they are not even close to transparent about their return policies ahead of time. Not even close.

Our glass piece broke and I came by the store to buy a new one. I was greeted by and amazing staff…read moreand excellent customer service. They gave me a deal I couldn't refuse so I left a very happy customer. They literally have anything you need including T.P. and masks. They've thought of it all. Thanks so much, we will definitely be back.

Really great staff, cannot enter without a physical ID. I love that they have little trinkets at…read morethe door. Great cookies and chocolate - my friend spent maybe $180 but left with two full bags.

Change your store hours I'm came here 9pm thinking the was open until 10pm like it says on Apple…read moreMaps and other apps as well just to find out they close at 8:30, I'm out of state and drove 2 hours to get here

Urb was amazing! 35% off your first purchase, a welcome bag, and incredible prices (I'm from…read moreChicago) Bri was such a sweetheart and made me feel right at home with some excellent edible recommendations :)

Best dispensary in the circle off exit 1. Prices good,…read morefriendly, knowledged work patiently with each client. Daily specials.

They've always done right by me ! The selection is huge and most bud tenders want you to leave…read moresatisfied. I like to shop around from time to time but I always end up coming right back to this Levels location bc it feels like home. Bulk Deli selection is one of the best around! And they Doinks have never disappointed me yet! #GoLevels#HarborFarmZ Sour Diesel I'm coming back for 28grams. I 'd this Sativa Strain

First time here at this location. They have a large variety of products and really good deals. I…read morecan understand the long lines and the full parking lot but they do really well at trying to keep the lines moving and have good customer service. Would recommend and will be back. Tip: They are Cash Only but have atm's available.

Rushed experience with a rude employee. Music so loud you can't hear. Menu on the walls has no…read moreinformation but changes so fast you cant read it. We actually walked out without purchasing anything, went across the interstate and had polite people with lower prices.

DO NOT SHOP HERE OR MAKE SURE YOU DOUBLE CHECK YOUR ORDER BEFORE LEAVING…read moreI used to love Jars, I smoke 8-10 oz a month and most of that is bought at Jars. Went there on May 3rd and I did two purchases for what was supposed to be 5 total ounces. When I got home I noticed one of the bags that was supposed to be 28g, was actually 14g. I contacted customer service and sent pics of my receipts and the bags that I got and they told me they looked at the camera and my transaction was correct. ARE YOU SERIOUS??? so your telling me that my eyes and the actual items in my physical possession are incorrect, but you looking at camera footage shows I got what I was supposed to. Jars is basically screwing me over for a half OZ and even with photos to show they were wrong, customer service wont admit they messed up. There are a dozen dispensaries in new buffalo, will def need to find a new one if this is how Jars treats their long time diamond customer.

Lindsay was friendly, helpful and knowledgeable. She helped me find the right products for my…read moreneeds. The variety of the selection at Jars was impressive. I will be back

Loyalty rewards program never seems to work here. Stopped going because of this reason and after 3…read moremonths of not going back, I decided to give it another shot. Server was still down. Get rid of the rewards program. I'll never be back again.

I feel more comfortable visiting this establishment because I know that Mrs Joann is there. She…read morealways help me with want I am looking for. I really appreciate her help every time.