Alarming Stocking Practices & Horrid Customer Service (Go Elsewhere) - TLDR: Owner admitted to…read morelying to me when I sought exchange/discount for old crusty gummies he apparently wanted to restock. Interaction recorded and verifiable. Will upload to Google review if Owner attempts to dispute. Owner admitted to lying during our short product exchange. I purchased blueberry gummies I'd bought here before but after driving 10 minutes home I saw they were not the same vibrant blue as last time but pale white & green with a chalky substance on them. I called the store repeatedly to discuss a refund/discount but the phone rang off the hook. I kept trying to reach them the entire time I drove back to the store. By the time I got back I was extremely upset and wanted an exchange and a discount of new gummies. Owner said it "wasn't his problem" phone didn't work. Owner also stated it was against franchise policy to give discounts of any kind. He then changed his tune, apparently just to dig at me, and said he "had to say something" because I "just came in wanting a discount". He stated he would only give it to me if I was 'nice'. When clarifying if he had lied to me he said "yeah basically" - which is when he realized I had started videoing our interaction. I asked why it was okay to refuse to discount me for being upset that I got gross gummies, couldn't reach him, and had to take an extra 20 minutes out of my day for this exchange. Owner finally stated he would give me 20% discount but "would never serve" me again. Which I profess to be fine with considering how horrible this experience was from start to finish. Then he repeatedly apologized and seemed like he wanted to backtrack. Give me a break. ALARMING - when I poured the old gummies out onto the counter to take a video of them he got upset and goes, "Why would you do that!?" stating he now has to throw them away. I reminded him I had already touched them and they were clearly old so he should throw them away no matter what. WHY WOULD HE RESTOCK THOSE!? Owner needs to leave the nice bespectacled guy at the counter, take a customer service course, and try not to bold faced lie in the future. I've spent hundreds of dollars here - now I'm going back to SMOKEY'S ON WESTHEIMER (they have a bigger store and parking lot). Such an absolutely upsetting experience from a health and humanity perspective.

They made it right, it is great. Very nice store, very secret. Very nice shop lady. Nice book…read moreshelves.

Cristal had all the recs! Great selections on vapes and all your vaping needs! Go check it outread more

From the owner: Looking for the best vape shop near you? Come to Vape City, Texas #1 spot for dab pens, vape pens,…read morevaporizer batteries, disposable vapes, and more. Whether you are looking for the best vape pens, vape pen batteries, your local vape store Vape City carries all that and more. With over 150 Vape Shops across Texas with the best selection and deals on all Vape products and Vape accessories Vape City is your #1 stop for all your vape problems and more. Google "vape shop near me" and come right over to Vape City the best vape shop around.

Fully stocked and really nice people ! Highly recommended…read more!!! I've never been to this store and they didn't have what I was looking for. If they didn't, they'd have it the next day.

Went there for my first time tonight, Robin was there helping me out. The place is super clean and…read moreshe was just the most amazing person helping me out and answering any questions I had. For sure will be coming back here.

Great Experience will come back soon. This place sells what I need. The guy was very healthful.read more

Great customer service, fast and friendly. Very knowledgeable on product. Helped me how to set up…read morethe device

If you're looking for a Vape's and CBD, I don't know why you're still looking. This place is the…read morebest place in Houston hands-down. Logan and Eric will take care of your needs. Highly recommended

Don't get me wrong. it's a good shop with a good amount of inventory. i just suggest staying away…read morefrom the house juices. had more of an aroma then actually taste. was not happy. smelt great tho. but if you want house juice go to vaporfi. so much better. other then that. not bad of a shop.

Good stuff a little pricey but worth it. They do have sales so try and call them before making the…read moretrip.

I just came in tonight after coming to this business for two years, it has definitely changed my…read moreperspective on this location at least. I almost got scammed out of 80 dollars because the store manager at this location refuses to hire or train the people who work here properly. People alone on nights usually, even if they're new. Manager was on the phone with the guy and even tried to tell me there's legally nothing they can do. Then once I put my foot down suddenly they can do an uneven exchange. Super scammy manager and super scammy establishment. Please go to any other Vape City in Houston! Do not give them your money!

Customer service is sooo awesome, I always enjoy going here. They have everything you could…read moreimagine, it's always clean, and never too crowded to where getting help takes forever. You get in & out with ease and all your questions will be answered. Thanks for being such a joy to your customers!

victoria and DEPOP WAS ONE OF ONE…read more come here only. everywhere else sucks. customer service was outstanding i come here all the time!!!!!!