Alarming Stocking Practices & Horrid Customer Service (Go Elsewhere) - TLDR: Owner admitted to lying to me when I sought exchange/discount for old crusty gummies he apparently wanted to restock. Interaction recorded and verifiable. Will upload to Google review if Owner attempts to dispute. Owner admitted to lying during our short product exchange. I purchased blueberry gummies I'd bought here before but after driving 10 minutes home I saw they were not the same vibrant blue as last time but pale white & green with a chalky substance on them. I called the store repeatedly to discuss a refund/discount but the phone rang off the hook. I kept trying to reach them the entire time I drove back to the store. By the time I got back I was extremely upset and wanted an exchange and a discount of new gummies. Owner said it "wasn't his problem" phone didn't work. Owner also stated it was against franchise policy to give discounts of any kind. He then changed his tune, apparently just to dig at me, and said he "had to say something" because I "just came in wanting a discount". He stated he would only give it to me if I was 'nice'. When clarifying if he had lied to me he said "yeah basically" - which is when he realized I had started videoing our interaction. I asked why it was okay to refuse to discount me for being upset that I got gross gummies, couldn't reach him, and had to take an extra 20 minutes out of my day for this exchange. Owner finally stated he would give me 20% discount but "would never serve" me again. Which I profess to be fine with considering how horrible this experience was from start to finish. Then he repeatedly apologized and seemed like he wanted to backtrack. Give me a break. ALARMING - when I poured the old gummies out onto the counter to take a video of them he got upset and goes, "Why would you do that!?" stating he now has to throw them away. I reminded him I had already touched them and they were clearly old so he should throw them away no matter what. WHY WOULD HE RESTOCK THOSE!? Owner needs to leave the nice bespectacled guy at the counter, take a customer service course, and try not to bold faced lie in the future. I've spent hundreds of dollars here - now I'm going back to SMOKEY'S ON WESTHEIMER (they have a bigger store and parking lot). Such an absolutely upsetting experience from a health and humanity perspective. read more

They made it right, it is great. Very nice store, very secret. Very nice shop lady. Nice book shelves.

The most beautiful vape shop in Houston. Secret Library is such an appropriate name as this shop feels so exclusive and high end. The attendant was very patient and knowledgeable as he helped me pick a few flavors. Part of my loot included a brand that seems to be going out of business. I was skeptical about how fresh it would be, but the vapes hit like new and lasted a long time. If you absolutely must destroy your lungs, do it with class. Go to Secret Library. read more

Great staff. Very knowledgeable. Love the decor!! Highly recommend visiting this neat shop!

This was the coolest place I've ever gotten the pleasure to visit. The staff was welcoming, the vibe was amazing, and the whole experience was top tier. Highly recommend checking this place out. read more

Service was spectacular. I was greeted at the door by the attendant at the counter and he helped me right away and it's what I was looking for. He even suggested some products to me. I highly recommend this place. read more

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Awesome store! It was within walking distance of the hotel I was at and it's in a shopping center with a parking lot for those who are driving there. I love the library concept and everything is displayed so well and easy to find. I went in looking for Elf Bars and as soon as the associate asked me if I needed help with anything, I spotted them. She was super friendly and we had a little conversation. I felt like the Elf Bars were a little higher priced than other vape shops I've been to but that didn't discourage me from buying them. read more

I love the energy this space holds. I'm not much of a smoker, so I went in looking for natural CBD products. They had a small collection but its more than I've been able to find in Houston. She also proposed I try the prerolls at the counter since they weren't that strong to her... but let me tell you... They were strong as hell and that was on a full stomach so I'll stick to my low THC CBD, thanks :) read more

Upscale, professional and very informative. Their selection of products are of the highest quality. Landon was extremely helpful & found our new smoke shop in town. Such a vibe! read more

Very cool concept almost wish it had a lounge to go with it. They have just about everything you may need from cigars, rolling papers, hookahs & supplies, shishas of all flavors, CBD & Delta products & more! Ali was very attentive and helpful as he answered all of my questions. He gave some great recommendations for me to try. I got one of their premium Trefecta Twice The Ice shisha and was super impressed by it! read more

Secret Library - Vape Shops Near Me - Houston, Texas

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First of all, the owner Ali is so very kind! Second the selection is great, he's got floor to ceiling fully stocked with all the cool glass, cbd, niccotine, and smoking necessities you could need. Last but not least, it's an experience just to be inside. He said the decor is inspired by harry potter and it definitely feels magical be in there. Never going to any other smoke shops again! Thank you Ali for the cbd and the cool experience! read more

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Great store and people!!! Stopped in the day they opened and even though they weren't fully ready to service customers I was given the royal treatment. I'm new to everything (vaping, CDB, etc) and the young man that helped walked me through everything I could possibly want or need to know. I left a very satisfied customer and enjoyed my visit. *Follow up - I returned after several weeks, met the same guy, he remembered everything we discussed and my "new adventures". Rock solid establishment! read more

i'm not a person who frequents smoke shops often, but i've never been more impressed walking into the secret library today. Ali, the store owner, was extremely helpful with answering my questions and picking out the right products for us. he even got us some waters during our stay. not to mention, the storefront is BEAUTIFUL, and the chill lo fi music is the icing on the cake. it's almost reminiscent of a speakeasy. even if you're not buying anything, it's fun to just browse around and look at everything. 10/10 best smoke shop experience to grace my life! read more

the aesthetic in this smoke shop alone could sell you !! definitely picture worthy and the vibe is very chill. the owner Ali was a sweetie nd gave us great recommendations on the HUGE selection of gummies and edibles he offers. also they have all of my favorite brands when it comes to disposables nd wraps. it's my new fav smoke shop in houston!!! we will be back ((: read more

Wanted to visited the store based on other Yelp reviewers and glad we did. Really liked the store ambience and selection. Customer Service is excellent. We are new to this experience and the salesperson made us feel comfortable and at ease while we asked questions about various products. We were recommended the Sweet Sensi Elevated Edibles and we enjoyed them. I definitely recommend this shop. read more

Super cool concept with great prices. Will be my new go to smoke shop had everything you needed!! read more

Secret Library - business card - Vape Shops Near Me - Houston, Texas

Excellent shop! Knowledgable and friendly staff, with an overall really cool aesthetic. Easy and inviting. Top of the line products. So well done, we love coming here! I just wish we knew about it sooner :) read more

first time here and it was such a good experience, love the vibe and great customer service. I live downtown and worth the drive I will be back for sure! read more

This is one well stocked Smoke shop not to mention the layout is Dope and creative... This guy has everything you need! My new to go to. read more

I absolutely love this place! Every single time I come here the employees are helpful knowledgeable and really kind. The quality and selection of all the different products are great! read more

Service is king here, finally a smoke shop that can educate and is truly knowledgeable! I've been here twice, first the place is very clever with the decor, super cool and inviting; and the employees Emily and Rob know how to make you feel at ease and help you decide what's a good fit, perfect for first timers and those that want to try various types of thc and other smoke products. Go to be educated and easily buy what you're looking for, go back for the personal service and upscale environment. read more

The customer service was excellent & the place is so unique & stunning what an experience this short pit stop was.

The best place i've been to, as well as customer service! ali was super helpful and resourceful. Definitely a place to visit if you're going to houston! read more

best smoke shop in town. ali was great! check it out if you live in houston or in town