I have been coming to this shop for quite some time. I have purchased many water pipes and similar items from this store. They are excellent and patient folks and share their knowledge with you when applicable. I love that they have a rewards program, which is a nice feature to see in this day and age, as most companies do not offer this. but Smokey Shay's rewards their customers. This is one of the many reasons I keep shopping here, they offer great service, good prices and they have a wide variety and selection to appease any customer that walks through the door. read more

Decent spot. Has a lot of specialty items you wont find at most vape/smoke shops. Prices are competitive and service is always pretty good. read more

Smokey Shay's - Tobacco Shops Near Me - Winston-Salem, North Carolina

Horrible customer service. After hours employees are extremely rude. Over $100 in product lost at my last purchase . They have cameras in the store and can see what they sell . Store rep was completely disrespectful and confrontational when I asked them to watch the camera to see my purchase. Third time I got ripped off at this store because it wasn't bagged correctly. At least the last two times they watched the video. This time the person was extremely disrespectful and rude. read more

Great variety to choose from, staff is helpful and friendly. I recommend everyone to shop here for a pleasant experience.

I have had three great experiences at this store. The employees are friendly and helpful. The first time I visited I was riding the bus and the bus driver stopped there, so I followed her inside and bought something. She was ahead of me in line and wanted to get on the road, so I was happy that they quickly checked me out. Their prices are affordable and they have a good selection. Also, they are open pretty late and not too far from downtown. read more

Higher prices than other similar shops in the area. Bad return policy on items such as T-shirts and the like. Shirts run quite small and may be bootleg. Smokey Shay's has a lot to offer, but I would shop elsewhere for better prices and customer service. read more

Had a good experience here during the total shutdown earlier this year - they took an order over the phone and then put the order outside the door for me to pick up when I arrived. Stopped in this fall again and went in this time - every employee was very helpful, answering all my dumbass, noob questions, and the selection is pretty great. The prices are pretty typical of the average smoke shop, so it's not a bargain spot, but if you're nearby it's a good option. read more

My daughter bought me a brand new lighter for Christmas...girl wouldn't let her test it...it didn't work. Returned it was told they would send it back to Vector to have it fixed, would take a month or so. They called her to tell her it was back after 2 weeks.........THEY GAVE HER A USED LIGHTER!!! Mine was still in the box, NO SCRATCHES! This one is full of SCRATCHES! SHAME ON YOU!!! She is a regular customer too! read more

Horrible customer service, will sell you dab products that do not work and then when you ask for a refund will shrug their shoulders, go ANYWHERE ELSE. read more

The service and everyone working here is great but im never buying another butane torch from them EVER. I've gone through 3 and im done wasting money on the crappy SABRE torches they stock. What a waste of money read more

I bought a ooze vape from there with a year warranty. The ooze vape stopped working after six months and now no one will honor the warranty. I will not be shopping at smoky Shan's again! read more

Smokey Shay's - Ooze vape - Tobacco Shops Near Me - Winston-Salem, North Carolina

Zack is definitely not a good image for your store. This guy has no customer service skills. We understand to abide by rules as we did but the lack of communication is pitiful. Zack claims everyone who enters the store must have their ID checked. Only to customers that he does not recognize as daily customers, apparently if your a regular the rules do not apply in the same form. I was in shock that he kept trying to plead his case when I was simply letting him know he should never treat anyone like that. Also pointing out that he was not complying with the rules he was regulating. Best part is my discount card is constantly full and what to do because this is my favorite store in the area. I have points I would love to use towards my purchase. So am I not a regular because the times I go in he is not there to witness me? read more

Great smoke shop reasonably priced. Selection is wide no problem finding what you need at Smokey Shays

They parking is terrible. Only 4 spaces and if someone parks in 1 it's blocks everyone in. Terrible customer service. very rude about everything read more

They don't do exchanges on clothing. I had a hooded pullover that someone bought for me and just wanted to exchange it for a different color. When I asked if they do exchanges I was told it depends on what it is. He thought about it for a couple of seconds and said they didn't exchange clothing. It sounded like he just wasn't in the mood to do one. read more

I got a lot of really great help from Alex. He was very knowledgeable and enthusiastic about the products! Very chill and very helpful. Would definitely recommend this place read more

Best shop around. Only have visited the greensboro store but nothing but the best experience I could expect each time. Employees are knowledgable, friendly, and always more than willing to help. read more

Went in to buy some e juice. The lady at the counter was really nice. However I vapes on one of the juices and tasted a weird aftertaste. I looked on the bottom and it was EXPIRED. Seriously?! That's terrible. If you value your business value keeping up with your inventory. read more

Smokey Shay's - Expired - Tobacco Shops Near Me - Winston-Salem, North Carolina

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Alex was very helpful. I Went into the shop not knowing if I wanted to purchase anything and he helped me not only make up my mind but gave me great customer service on top of that. I was having a long day and he made things went so much better with the knowledge he has and that drive and motivation to make sure the customer is satisfied and happy before they leave. He is the true definition in fine customer service I never once felt that i was being rushed and all my questions were answered with an ease of mind. read more

Nice guys that work there and decent glass. I'm not overly thrilled at the prices, but every so often you can find some gems there. I was able to find a simple beaker bottom water pipe at a decent size for under $100. I can deal with that, they have pack deals for pieces with accessories. A wide assortment of glass, and kratom and other fun stuff. Cigarettes for cheaper than the gas station, and raw cones you can buy by the single. It's pretty cool. read more

Smokey Shay's - Smokey shays carries the brands of American Spirits that you never find anywhere else! - Tobacco Shops Near Me - Winston-Salem, North Carolina

They are cool, knowledgeable people with a wide variety of products to select from. I highly recommend them.

This place has the worst customer service ever!!! I went in asking for help for a starter water pipe and no one would help me. When I asked a question she pawned me off on her employee who then ignored me. I was one of two people in the shop. Not returning ever again. read more

Horrible horrible service. Very rude. The employee couldn't tell me anything to help was so stoned. Unbelievable man. Will never go back

Great staff, great prices, great selection. So much better than those generic "Tobacco & Vape" shops.

Good for CBD and Hemp but the glass pieces are overpriced and not the best quality. They carry many different brands of CBD/Hemp products; ranging from salves and lotions to pre-rolled joints and concentrates for higher dosages. The shop is generally pretty clean and usually not too many people there. Staff was pleasant and helpful. read more

Every single employee greeted me when I walked in the store despite being fairly busy. This is my go-to spot for authentic Satya Incense and a wide variety of sages in the area. Great operating hours too! read more

Extremely surprised at how helpful the staff was and how well such a small store was stocked. Parking was very easy despite the location. We stopped in to get some oil for a tobacco pen and ended up buying so much cool stuff. I could not get over how much they had and how patient and helpful the staff was, definitely coming back. read more

Not a bad shop at all. lots and lots of different items and price levels on a variety of items. I really enjoy when they do the mystery bags. it gives you a chance to try something you might have passed by. I also like that they have layaway and a reward discount after so many punches on the card. read more

I experienced great customer service when I had an issue with a product. They have great cbd options and I will be back! Even cbd pup treats that help my girls anxiety! read more

Love the Shay's stores. Great glass. Tons of products. Really enjoy going here. Their support of local art is like none other.

********************************************ABSOLUTE NIGHTMARE****************************************** THEY SALE DEFECTIVE PRODUCTS WITH A POLICY OF EXCHANGE/REFUND REFUSAL! The products they sale are made extremely and disgracefully cheap yet they are ridiculously overpriced compared to their competitors. Smokey Shays located in Greensboro, North Carolina provides pipes with thin glass, handmade necklaces that are cheaply glued together and shirts that have been there collecting dust since VCR days. This place is a major joke compared to a REAL head-shop that sales high quality products. The staff members are grossly rude and their behavior is absurd. One staff member actually stop serving me to vomit behind the counter because he was that hung over! What makes matter worst he did not apologize and he didn't even wash his hands, so I just removed myself from the store for my own sanity. Another staff member who works there often knows nothing about Smokey Shays products and trust me he makes no effort to assist.. period! The store always smells like a combination of cat piss and rat crap and the products break very very very easily. Remember if you buy here and it breaks you are 100% S.O.L. I would NEVER come here again!!! This place is full of bums and useless staff. People who are actually leaving positive reviews clearly bought tiny purchases that has no value so they are clueless about what is really going on here. DON'T WASTE YOUR MONEY BECAUSE REMEMBER NO REFUNDS AND NO EXCHANGES SO THEREFORE YOU WILL BE TOTALLY SCREWED! read more

Worst Head Shop in Greensboro stay far away! Terrible customer service. Only reason it gets a one is because I can't leave a zero! I visited the store for the first time ever today. I will admit I am a little dumb when it comes to the vaping thing but I'm trying to get into it, so i decided to go speak to the professionals. Well if that's what your expecting your gonna be sadly disappointed. So I walk in the door an am greeted by what appears to be a 18-20 year female. I proceed to tell her that I am a new customer and that this is the first time I had ever been in. I explained to her that I'm not very familiar with vaping but I do know the name of what I need because I got friends into it. So I explained that I just needed an atomizer, I produced my vape rig to show her what I had so she'd know what would be compatible with and fit to my battery. So she then responds that it is her fist day and shel do her best. Now already I'm a little iffy at this point because she already looked confused. So first she grabs the wrong thing she appolizes for the wait. She then locates the item I need. Remember, I'm new to this so I don't know the rules and regulations and I told her that. She then tells me she has to make sure it works first. She then begins to try different batteries none of which work and the first atomizer was broke so she grabbed another. Now, on her eighth battery she tried she says ok it works. At this point I really wasn't to confident in what I bought because she had no idea. She asked for receipt I say yes just in case it doesn't work... So, I arrive home hook it up and it does not work. So I went online and found out it's not compatible with my rig, so I call the store explain what was up. Guy was immediately an ass did not apologize for anything pretty much told me tough shit. then informs me they do not do any returns or exchanges like I was suppose to know that even though I explained I'm new to this that's why I came there for help. I respond, well that's bull crap, you have a first day employee that donsnt know what there doing and sold me something that is not compatible. If ide of known I couldn't exchange it I would have gone on the internet my damn self and figured out if it would work. It would be nice if they had a damn sign that would inform there customers of there policy. So long story short I spend 50$ on a piece of shit that doesn't even work!!! Advice stay as far from that place as possible. I will definitely not ever be going back ide rather just drive double the distance or pay extra and get treated like a respected customer to make sure I'm happy with my purchase then deal with assholes. read more