I've had multiple frustrating experiences at this location due to one specific employee, while…read moreevery other staff member has been professional and helpful. The first incident occurred on January 9, when this employee refused to serve me and escalated the situation by calling the police, despite me being calm and simply attempting to make a purchase. I later returned and was served without issue by different employees, confirming there was no legitimate ban or problem with my behavior. However, on January 11 at approximately 2:00 PM, I returned again and the same employee immediately refused to serve me and falsely stated that I am "banned from all locations." This has never been communicated by management, and I was served as recently as the day before by other staff. I simply said "Hi" before she made this statement. This employee is the only person who has ever treated me this way, and her actions are now interfering with my ability to shop at my neighborhood store. It's disappointing, especially because I would prefer to continue supporting this business rather than take my business elsewhere. I hope management addresses this issue, as the inconsistency and hostility from one staff member reflects poorly on an otherwise decent store.

The Glass City delivery service in Greensboro is a joke. Expired products, missed orders, and…read moreignored customers. Systemic changes need to be made. When they mess up your order they say "sorry" and tell you to place another order for a "hook up" of a pre roll they couldn't give away. Glass City has fallen into the walmart category as far as delivery goes. They know you will buy, reguardless of a lack of human respect, so they don't care about customer service, just profits. I gave them 3 different chances after continued mistakes. Beware when ordering delivery.

Very helpful and knowledgeable, I explained what I was looking for in CBD oil to help with pain and…read morerelaxation ..but I wanted something that would not get you high. I I was recommended to try CleanAF CBD..8 must say I am very satisfied. I even have my best friends last sister from another mother using the same thing now and she says it works wonders she does not have to take as much pain medication to ease off and be able to function through the day. Even when I wasn't sure exactly what type of CBD oil I was looking for they were very helpful in helping me make the decision, I recommend going here for anything you're looking for

Always great service and selection on vapes including mods, great selection of enjuicies as wellread more

DO NOT WASTE YOUR TIME GOING HERE!!! This shop went to crap since the girl left. I've been going…read morehere for about a year now. At first I loved going to this shop. They always had new items and staff was great. There was a girl that I think was the manager and some guy who's always rude. ever since the girl left it's been a total crap show. The guy that's there now who's name I don't even know seems to forget they have the hours of operation posted. in the past 3 weeks I've gone there 5 times Twice about 1 and nobody was there but the sign said open, once about 7pm and they were closed with the sign again saying open and two times in the late afternoon when he was actually there. I guess they don't care about making money The posted hours are noon til 8pm. He's extremely rude and didn't even get off the couch or stopped watching TV until I asked him if he was the employee to which he answered "do you see anyone else here?" Honestly I think he was high on something because he had a bag that looked like a Fanny pack full of pill bottles and pill bottles all over a table they have there. I asked him a question about a tank I have and the coils for it and I guess it bothered him to stop watching TV to answer my question. I walked out and haven't returned nor do I plan on returning. I drove down the road to a shop called Lawndale Smoke & Vape and they actually took the time to listen and answer my questions. They didn't have the coils I needed but they placed an order for me and had the coils about 3 days later. I ended up spending about $250 on a new mod, Tank, coils and juice. That will be my new shop for EVERYTHING Vape related. Had the waste of human space at Valiant taken the time to do his job I would have spent my money there. I guess he's just there to do his hours and go home with selling and customer service being optional. AVOID THE FRUSTRATION AND RUDENESS AND GO ANYWHERE ELSE.

I live out of the area looking for a specific brand that's been hard to find. After connecting…read morethrough the mfg they pointed me to a few retail stores in the Greensboro area and I connected with Derek the owner of Valiant Vapors on Yelp. He was very helpful and took the time to answer questions and suggested I call his assistant manager Vicki at the store to find out exactly what they had in stock. Glad I did... she was very personable, friendly and helpful, and even agreed to take my order over the phone securing it until my arrival in town in 2 weeks. Now that's customer service. Oh and if you buy 5 bottles the 6th one was free... awesome deal, thanks guys, I look forward to meeting you and for sure I'll be a regular client!

The 1st time my sister and I visited this store, we loved it. The Manager on duty was very helpful…read moreand friendly! However, we went in today, and were ignored by 3 people behind the counter. One of them was the Manager. They were in a convo, so didn't want to interrupt. Thought when we paused in one area for a bit, at least one of them would get the message. They did not, and I'm not going to beg anyone to take my money, so we left. I'm giving 3 stars because our 1st experience was positive, but we won't go back. They need to understand that they have plenty of competition.

I have a product unopened never taken out of the box. the code will NOT authenticate but they wont…read morelet me SWITCH it out for something else and/or pay the difference. what the actual fuck... you literally cannot get good business from ANY of these stores. its fucking bullshit.

I love this place! The staff are extremely knowledgeable, and always make you feel welcome in the…read moreshop every time come in. Awesome selection, offer a Veteran Discount, and honestly, I forget there are other places around!

Love going here! they always have the best selection and the best prices ! the staff is completely…read moreincredible!! you will have have a experience like this at another smoke shop!! 10 out of 10 !!!

The staff are top notch, the shop is so clean, upscale worth the visit, the staff are super…read moreknowledgeable of the product!

The service at this place is great. They have a great selection of vapes and you get your money…read moreworth and they will tell you all about your products. I gave them five stars.

Don't go here and why I suggest going to a different smoke shop…read more 1.) Once upon a time there were young associates, who knew the product. Now there is a man who can't make ANY suggestions about the different vapes. 2.) Customer service is terrible. The man just fast talks you, not knowing what you came in for, not knowing the differences between items, just repeats very good multiple times. And then pushes you to buy perfume. 3.) The woman that now works there she is terrible. She says nothing when I walk in, she watches me like a hawk when I'm looking at incenses.. and when I was up at the register that horrendous female came up behind me to look in my wallet. 4.) Since I've been coming there, their selection continues to narrow down each time. I've had to switch from four different brands now. 5.) weird behavior- I bring this product issueup to the man. He insists I text him. Even though I'm in front of him with the product I bought previously... and as the young men were (I'm assuming) quitting, they put up a questionable for hire sign looking for females only... 6.) their punch pass is buy 7 get 1 free. When I get to seven the man really told me it's ten off. Not what he said when he handed it to me or what it says on the punch pass. In conclusion- I cant bad sales person. Someone who talks fast to attempt to make you move fast. No idea what I'm there for, can't answer any questions, won't let me think, provides no value on anything. The vibe is icky. There are better smoke shops in the area. They basically sell lost Mary and the other one you can get from gas stations.

Great vape shop! Clean & they have a HUGE selection! Justin who helped me out tonight was super…read moreknowledgeable & very welcoming! He knew his stuff! I picked up some D8 but I also picked up some THC-O. Really interesting! I'm hoping they get THCV soon since it's next to my nail shop. He did mention their Winston store (off Reynolda has THC-V) if you need some vapes or other goodies, check them out!

Just a few months ago I reviewed this location, very impressed with the service I got during a…read morevisit. I retract that review. I went in looking for new vape equipment and I feel like they showed their true colors as far the ethics behind this company are concerned. I bought a new vape very different from the ones I usually get. When I got home and tried to remove the top, which is where the coil is and you fill the solution in this model, I couldn't budge it. I had bought a box of replacement tops so I tried one of those....nothing. I did this with 3 tops before I finally went to my neighbor, a big man, that had to finally get his pocket knife out to accomplish this feat. I have bad arthritis in my right hand so I knew this wasn't the one for me. I brought it back and explained my situation asking if I could exchange it and pay more for another model. After a lot of back and forth he asked for my receipt, I told him when the clerk asked if I had wanted a receipt I told her to save the paper. I suggested looking at the computer under my phone number, he had an excuse for that. Finally the clerk that waited on me walked in and I asked if she remembered selling it to me the day before, she said yes. He said I still needed the receipt......this is the point that I knew I was dealing with a shady company! What would me not having a little piece of paper showing I had bought it make a difference when the person that sold it to me just acknowledged my purchase? Then all 3 employees there began pointing to the signs stating "All Purchases Are Final", I don't think me having my receipt would have even sufficed. Aren't there circumstances under which a good company should make exceptions? I never asked for a refund, all I wanted was to pay more and get a vape that I wouldn't have so much trouble with. I'm not sure if the owner of this small chain drills NO EXCHANGES and NO RETURNS in to his employees heads so much that they're petrified to break the rule or what but I viewed it as just ridiculous. I now consider this one of the most ethical businesses I've ever dealt with.